KATHLEEN WATKINS

*** **** ****** ***. ** East Orange, NJ 07017/ 201-***-****/ ac3hpc@r.postjobfree.com

OBJECTIVE

Personable and responsible worker with 4 years in retail and customer service. Solid team player with upbeat, positive attitude. I also have 12 years of experience in a fast-paced and customer oriented restaurant, as a server, as well as part of the management team. I am skilled in many areas, including answering/taking calls which lead to placing orders not only for customers, but for the business, as well. I have excellent phone skills, and a complete grasp of the English language. I am committed to customer satisfaction and am driven to go above and beyond.

SKILLS AND ABILITIES

Strong organizational skills

Sharp problem solver

Energetic work attitude

Inventory control familiarity

Courteous demeanor

Active listening skills

Seasoned in conflict resolution

Customer service expert

EDUCATION

Kean University Union, NJ August 2002-May 2005

Elementary Education/English Literature

Completed 3 years of my studies in both majors.

Maintained a 3.9 GPA

West Orange High School West Orange, NJ September 2001-June 2002

High School Diploma

Inducted into the National Honors Society.

Montclair High School Montclair, NJ September 1996-June 2000

Studied abroad in Thailand junior year

Maintained a 3.8 GPA

Was entered into The Who's Who of High School Students

EXPERIENCE

Personal Touch Creations Hillside, NJ Invoice Dept. February 2016-

Tracking/organizing/prioritizing orders

Made outbound and inbound calls to verify orders

Kept inventory and reordered supplies as needed

Pleasant and upbeat with customers

Enthusiastic about giving quality service

State Street Grill Bloomfield, NJ Server/Management Team July 2006-Aug 2017

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Worked as a team member performing cashier duties, product assistance and cleaning.

Expressed appreciation and invited customers to return to the restaurant.

Trained more than 10 new employees quarterly.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Guaranteed positive customer experiences and resolved all customer complaints.

Took special orders in person and over the phone to generate additional revenue.

West Orange Diner West Orange, NJ Server August 2002-Aug 2006

Accepted payment from customers and made change as necessary. Assisted co-workers.

Assisted diners with seating as needed.

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.

Cleaned bars, work areas, and tables.

Won Server of the Month award on several separate occasions.

Managed food and produce receiving process with 100% accuracy.

Informed patrons of establishment specialties and features.

Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.

Lord and Taylor Wayne, NJ Customer Sales Associate January 2006-August 2006

Processed merchandise returns and exchanges.

Organized the store by returning all merchandise to its proper place.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Assisted customers in finding out-of-stock items.

Increased store sales by upselling merchandise.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Delia's Wayne, NJ Customer Sales June 2000-August 2002

Prevented store losses using awareness, attention to detail and integrity.

Earned “Top Seller” for two consecutive quarters in 2001.

Excelled in exceeding daily credit card application goals.

Achieved high sales percentage with consultative, value-focused customer service approach.

Worked as a team member performing cashier duties, product assistance and cleaning.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Managed quality communication, customer support and product representation for each client.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Willowbrook Treats Wayne, NJ Customer Service April 2000-August 2002

Achieved high sales percentage with consultative, value-focused customer service approach.

Worked as a team member performing cashier duties, product assistance and cleaning.

Expressed appreciation and invited customers to return to the store.

Managed quality communication, customer support and product representation for each client.

Successfully interacted with customers and retail buyers to expedite orders.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Stocked and rotated inventory regularly.

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