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Customer Service Manager

Seattle, Washington, United States
November 26, 2017

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**** ** ***** **#*** Seattle, WA 206-***-****


To obtain a position where I can maximize my multilayer of management skills, quality assurance, training experience, customer service


–Long time experience working with computer software training and delivering public speeches as a representative.

–Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in interpersonal skills whether it is through the telephone, social media or in person. Experience in writing reports, data entry and customer service with focus on teamwork and efficient communication.

–Major strengths include strong leadership, excellent communication skills, competency, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills including hiring, termination, scheduling, training, payroll, and other administrative tasks. Thorough knowledge of current manufacturing practices and a clear vision to accomplish the company goals.

–Over 5 years of experience in entrepreneurship and management in retails


Manager, Kablitz Real Estate investment Startup Company 2014 – 2017

Seattle, WA

-Interview and screen tenants backgrounds

-Showing clients properties and negotiate terms

-Create posts on Zillow, Redfin

-Processing buyer’s and seller’s transactions

-Organize meeting and supervise selling process

-Supervise maintenance.

-Post and approve advertisements

-Perform landscaping, pressure wash, fixing decks

-Direct from the installations of dishwasher. Water heater, toilet bowls to ceiling lamps


One City Project, WA Head of Vietnamese Teacher, Tutor (since 2015)

Interactively present Vietnamese language to class of adults using PowerPoint and create Youtube Videos, Online Quizlet, Flashcards, and Computer Speech recording on the Web.

Create curriculum


Pacific Market Research, Renton WA- Telephone Interviewer

-Strategically spoke in client’s native language to deliver information and capture their attention to maximize productivity.

-Administer political polls

-Conducting political surveys in Vietnamese and English to Vietnamese American nationwide during the presidential campaign

Monitor busy phone lines with marketing and late hours work.

Middle School Teacher, The Evergreen School (2hrs/week) Sept,2017 – Present

-Create curriculum, PowerPoint Projection, Visual and Auditory Media used for classroom

-Teach and monitor a diverse large class of 53 Eight-graders

–Work with school coordinators in school global program.

Pacific Optometrist, WA Administrative Specialist(3 months)

Recording patient's health records using Excel

Administer hundreds of patient’s health records and the dispensing of glasses

Greet and schedule appointments, billing Communication in Chinese and English Vietnamese

Insurance companies billing, receiving packages, identify data errors

Resolving clients conflicts

Faxing, copying, mailing

Associate Manager, I-Spa Nail & Hair Salon 2007 – 2010

Auburn, WA

–Cashier, Clerk, Accountant


Special care Baby sitter 2008-2010

-Prepare meals, tube feeding, babysit two autistic kids 6 and 8

-Pick them up from school, weekends house watching

From 2010-2014 I was with my husband in the service and have held various

summer and contract positions as well as volunteer work nationwide

_ Active Seller on Amazon –Maccaroon5 2009-Present

_, Online – Media Editor (since 2009)

Segmenting videos

Translate and Input subtitles to hundreds of foreign movies and TV shows

–United States Air Force, IL Military chef (4 months)

Restock and organize inventory accordingly

Label food products and create dishes according to given menu

Sanitizing and preparing foods for field trips

–Botanist, FL (8 months)

Expert in tropical plantations and vegetables, breed and distribute exotic tropical plants

–Computer Software Lab Instructor, WA Seattle Goodwill(3 months)

Troubleshooting computers, managing student’s attendance, greeting clients.

Monitor and instruct adult students in using computer software with Rosetta Stone

–Asian Counseling and Referral Services, Seattle WA Teacher Assistant (1 month)

Explain US law and regulations,

Present to a class of 30 adults history of the United States and guide to citizenship test to immigrants and refugees

–Seattle Rainier Foodbank, WA Food Distributor (2 months)

Organize produce and distribute to homeless and low income families.

–The American Red Cross, WA Social Worker Interpreter (since 2015)

Translate documents, simultaneous interpretation between clients with confidential

Represent clients and or authority speakers at official meetings.

–Peace Tree Vietnam, Seattle WA - Construction worker (3 months)

Replacing concrete flooring with new tiles

Building brick walls with cement.

Forest planting

–Rebuilding together, St. Luis, MO- Construction worker (2 months)

Installing new carpet



University of Washington – Seattle – Triple Bachelor of Arts

–Immense course work and completion of 3 Bachelors in 3 years in International Relations, European History, and the Chinese language.

–In combination with study abroad in China and Vietnam, conducting independent research in Costa Rica and Germany.

Highline Community College- Des Moines, WA- AA in Spanish

-One year of Japanese

-Medical terminology focus


–Mandarin Chinese (Advanced) Vietnamese (Expert) Spanish (Advanced), Japanese( Working Efficiency)


Available upon request

Contact this candidate