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Customer Service Medical Office

Toronto, Ontario, Canada
November 26, 2017

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Simin Maleki-Milani

(Jasmine Milani)

*** **** ******, ***. ****

Toronto, ON M4C 4X4



An energetic, self-motivated, reliable, newly-graduated medical office administration graduate, who is passionate about personal learning, is seeking a full-time position at a medical office/ clinic, hospital, or a center helping people with their well-being and health and/or to treat patients compassionately and professionally to ensure the efficiency of the service given.


Teleperformance Inc.

Worked as a call center agent for the American company of Windstream as technical support, helped customers with any sort of technical problems concerning phone, internet, television and computer services.

The Canadian Red Cross

Increased Red Cross sponsorship by becoming No. 1 and No.2 customer service and system representative in Canada.

Trained new system representatives.

Provided assistance to new trainees in search for new clients.

Mediated with positive attitude in office disputes over new policies and sales strategies in the administrative department.

Arbitrated between management and system representatives in disputes over recruiting new sponsors with enthusiasm, and implemented problem solving skills toward the goal.

ComTel Telemarketing

Working efficiently both independently and in a team.

Reviewing and editing the pitch which sales people use over the phone

Training new sales people in the call center and familiarizing them with the company computer system and software.

Guiding and motivating new trainees toward meeting their quotas.

Iran Language Institute

Managed and taught TEFL/TESL classes with diverse populations.

Developed TESL/TEFL course material

Designed accomplishment and achievement tests for language classes.

Trained TESL/TEFL teachers.

Cambridge University Press (CUP)

Developed new sales techniques and strategies for CUP’s TESL/TEFL publications in Iran.

Created a new market for the newly-published English course books in different cities of Iran.


The Canadian Red Cross

Teleperformance Inc.

The ComTel Marketing in Canada

The Iran Language Institute

The Cambridge University Press in the UK

Volunteer Work

Worked at a family physician’s office as a medical office administrator for 3 months


Master’s Degree in TESL/TEFL and Linguistics

Bachelor’s Degree in English Literature

Diploma in Medical Office Administration (Health Services) from Seneca College (graduated with honors)

Computer Skills

Microsoft Office – Word, Excel, Access, and PowerPoint

HERO Medical Software

OSCAR Medical Software

Electronic Medical Record (EMR)




Language Skills

Azerbaijan Mother tongue

Farsi/Persian Second language

English Fluent

Turkish Well

Germen Well

French Elementary

Arabic with difficulty

Date: November 2017

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