As a Customer Service Representative for the call center, I assisted customers in meetings their banking needs and preferences. I assisted with providing account balances, processing transfers between different types of accounts, and completed many more of our customers banking needs. I worked in a fast pace environment where calls were back to back. I also had to always remain open-minded and patient. I realized working customer service that I am in control of the situation

Bed Bath and Beyond Call Center 10/2015-5/2016

447 W 1425 N Layton, UT 84041

As a Customer Service Representative for the Call Center, I handled a large volume of phone calls. This included questions regarding orders that customers had placed, or with items they had received. I also took and processed new orders. I have excellent communication skills both in speaking with the customers and in writing. I have also had to use my conflict resolution skills for providing customer satisfaction.

National Fitness 4/2015- 9/2015

1645 UT-193 #101 Layton, UT 84040

At National Fitness I was responsible to communicated with customers who called in regarding their gym memberships. I assisted with their billing and service questions while providing outstanding customer service.

Wal-Mart 3/2015 –12/2014

745 W Hill Field Road Layton, UT 84041

While working at Wal-Mart I provided excellent customer service. I assisted customers in locating the products they were looking to find. I was responsible for keeping the clothing areas clean and organized which included folding clothes and putting it back on the appropriate shelves so that customers would have a comfortable and satisfied shopping experience. I also greeted all incoming shoppers.

OBJECTIVE

I am looking for a career, good management and a great work environment. I am also looking for a career that I can progress and better my family’s life.

PROFESSIONAL SUMMARY

I consider myself to be an individual with outstanding customer service skills. I have the ability to work independently or as part of a team. I am understanding and empathic when it comes to customers and difficult situations. I am also a hard worker and am always on time. I believe strongly in following the structure and beliefs of the company, and in fulfilling the mission and goals of the company.

EDUCATION

Sorenson’s Ranch High School March 2014

Koosharem, Utah

High School Diploma

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