Customer Service Sales
Resume:
Carla G. Toglan
Revere, MA ***51
ac3hmm@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
• Exceptional sales performances record. Consistently increased productivity and sales revenues in the sales positions resulting in recognitions.
• Designed and implement marketing sales techniques responsible for generating new accounts: goal-direct and results oriented; able to decrease marketing expense while simultaneously increasing profits.
• Excellent written and verbal communication and strong people skills. Successfully motivated other co-workers to achieve their individual goal.
• Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Consistently recognized as top performer in the district.
EXPERIENCE
Property Manager – Wadco International 10/1985 – Current
• Manage two multifamily buildings; interview potential tenants, prepared rental lease agreements, apartment condition statements, collect rent and security deposits, maintain records for properties, disburse real estate’s tax payments, insurance and utility payments when due; file tax and returns and maintain buildings according to RHA and HUD codes.
Personal Banker – Citizens Financial Group 07/2002 – 082015
• Assist clients with account opening by providing advice as to what account would best fit their financial need.
• Ensure that account opening forms are complete and accurate.
• Manager self developed pipelines on all prospective clients.
• Perform all bank business promotion activities.
• Handle all customer service activities which includes, wire transfer, loan applications, cash advance and other cash transactions.
• Manage sales activities in order to meet personal goal that is set by the bank.
Settlement – Fleet Bank 07/1996-06/2002
• Process and proof teller transactions that were out of balance before midnight.
Sales Associates – Lechmere Department Store 08/1991-06/1996
• Greet customers in a courteous and professional manner using agreed upon procedures.
• Demonstrate and sold exercise equipment with extended warrantees for each item sold.
• Offered and sold credit card to customer with a 10 percent discount on the first purchase.
• Helped customers with question, problems and complaints in person and via telephone.
• Trained and serve as a peer coach for new sales associates.
EDUCATION
Quincy College Associate of Science, Business Administration
Devonport Business College Accounting
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