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Customer Service Microsoft Office

Illinois, United States
November 26, 2017

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Shawntel Coulter

*** *. ****** ******* **. ***** 312-***-****


Looking to obtain a position where I can grow and gain knowledge and experience as a Customer Service Representative for a reputable company with potential growth.


DeVry University, Completed Courses in Computer Information Systems & Computer Forensics

The College of Office Technology, Diploma in Microcomputer Business Systems

Skills & Abilities

ERP systems: JDE, ORACLE, SAP, AS400

65wpm 10 Key (14000) KPH

Efficient in Microsoft Office Suites, Email, Lotus Notes, Salesforce

Excellent Customer Service Skills, Live Chat Agent


Elkay Manufacturing, Oakbrook IL (Contract through All about People) Sept 2016-May-2017 Warranty Service-Dispatching

Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

Responsible for payment remittance for services rendered per invoice. Strong interaction with customers regarding payments; late and short paid invoices, researching and follow up on contract and invoice charges per invoiced services

Responsible for entering and dispatching warranty and service request per consumer, sales representative or plumber; Dispatch technicians for service while communicating with outsourcing company

Provide accurate information to customers, reps and management regarding services and repair via phone or email; 25-75 inbound/outbound calls regarding status updates, follow up with technicians per service and product information, Point of contact for customer follow-up

Entering parts, replacement units; providing tracking and status update for customers, vendors or reps; Scheduling pickups and sending bill of lading to customers for inoperable units with various trucking companies

Kuriyama of America, Schaumburg IL (Contract through Aerotek) April 2016-July 2016

Customer Service/Inside Sales

Responsible for order entry; Receiving orders by phone, email or fax

50-100 inbound/outbound calls per day; Providing product information and sales

Assisting customer in selection with various products across various product lines

Resolved order relations regarding pricing, shipping or delivery

Scheduling pickup and deliveries with various trucking companies

Bretford Manufacturing, Franklin Park, IL (Contract through Aerotek) May 2015-Oct 2015

Customer Order Support

Responsible for scanning, coordinating and maintaining the workflow of all documents received via fax and email

Accurately and timely index and process all documents and other correspondences

Responsible for entering orders and providing order status, shipping information, order expedites, order changes, and respond to change order requests from customers via email, phone or Live Chat

25-50 Inbound/outbound calls per day; Provided accurate product information per customer request

Responsible for daily order status updates, printing daily pro-actives from manufacturing and corresponding with customers via email

Chem-Plate Ind. Elk Grove Village, IL (Contract through Advanced Resources) July 2014 May 2015

Order Entry Operator

Inputting information per purchase order into Visual Shop production data base

Ensuring processes and specs for each part are accurate by referring to Microsoft Excel Spec Log and AS400 system

Ensuring parts are being shipped to correct plant per purchase order

Ensuring all information is accurate per purchase order (quantity, weight, shipping info, part descriptions, and serial numbers etc.)

Corresponding through email with department managers regarding new parts and processes

North Shore Senior Center, Northfield IL Jan 2010- Apr 2014

Data Entry Specialist/ Finance

Inputting and retrieving alphabetical and numerical information in prescribed format, by utilizing the knowledge of various computer software packages such as: CDS, CIMIS, etc.

Responsible for accurately entering information and scanning documents for processing

25-50 calls per day with updating demographic information; Maintaining client’s confidential information

Cross-referencing data to ensure accuracy and completeness

Extracting information and generating reports as requested

Billing state for services rendered and creating reports for billing inquiries

Castle Credit Corporation, Chicago, Il. Aug 2007 – June 2009

Data Entry/Application Processing

Retrieving applications via fax and entering data into Castle Credit System

Entering information for credit report from the credit bureaus (Equifax, Trans-union, Experian)

Entering information and submitting credit applications for approval

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