Microsoft Office Manager
Resume:
Elijah O. Obasa
Thomasville, NC 27360
336-***-**** ac3hlk@r.postjobfree.com
OBJECTIVE An enthusiastic self-starter seeking a career in the Computer Science field, with strong leadership and communication skills that possess the right technical and soft skills required to propel the organization to achieving its goals and objects.
EDUCATION North Carolina A&T State University Greensboro, NC
B.S., Computer Science,
( GPA = 2.73)
Expected Graduation: Dec 2013
RELEVANT Computer Program Design, Analysis of Algorithms, Computer Architecture
COURSES Program Methodologies & Concepts, Data Base Design, Software Engineering,
Technical Writing, Computer Networking, Java Programming
TECHNICAL SQL,C++, Java, Visual Basic, Microsoft Office (Word, Excel, PowerPoint),
SKILLS
WORK
EXPERIENCE XPO Logistic Supply Chain (Formally NewBreed Logistics ) High Point, NC
Business Analyst January 2014 – present
●Supports the customer process for the information systems component of XPO Logistics – Supply Chain’s business
●Writing specifications for new development and system enhancements, performs integrated quality assurance testing, and supports client relationship management pprocesses
●Support project manager for system implementations / upgrades and continued support; Support implementations by developing documented implementation plans, configuring systems, training users, and providing post-implementation support; Support the IT account manager to address client issues, as required
●Provide system supports to warehouse personnel’s to get customer orders shipped out to meet delivery time period.
●Create documentations and training sections to help user understand how the system works.
●Provide back end support via SQL databases for each client sites in updating customer records with approval from client supports managers and directors
●Training new associates on how to use company applications like WMPlus, Order manager, SCE and Exceed also on how to address and resolve customers issues.
North Carolina A&T State University Greensboro, NC
Research Assistant August 2013 – December 2013
Researching on how to identify threats models
Understanding STRIDE threat Methods and comparing different method of attack according to CAPEC
Identifying method of attacks and placing them into different attack patterns according to STRIDE threat method.
Kelly Staffing, High Point, NC
Assembly/Machine Operator (TE Connectivity) April 2012 – Present
Package and assemble Communication parts, inspect all Production parts, process Shipping & Handling, and ensure all the required regulations and standards are met
INTERNSHIPS Computer World, Winston Salem NC IT Support May 2013- August 2013
●Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
●Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
●Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
●Research required information using available resources;
●Follow standard processes and procedures;
●Identify and escalate priority issues per Client specifications;
●Redirect problems to appropriate resource;
●Accurately process and record call transactions using a computer and designated tracking software;
●Organize ideas and communicate oral messages appropriate to listeners and situations;
●Follow up and make scheduled call backs to customers where necessary;
●Stay current with system information, changes and updates
RealTech Computers, Winston Salem, NC
IT Support/ Security Specialist, July 2010 – Dec 2010
●Provide security updates and patches for virtual servers, synchronizing physical and virtual servers for back-up purposes.
●Troubleshoot and routinely check production systems to enhance system life and productivity.
●Trained staff on use of Microsoft Office and other software to complete special assignments.
●Managed Systems and provided desktop support, consulting services, and problem resolution.
RELATED Aare Computers, Ekiti, Nigeria
EXPERIENCE System Analyst, July 2005 – October 2008
●Managed Systems and provided desktop support, consulting services, and problem resolution.
●Performed troubleshooting and routinely checked for problems within the existing systems.
●Designed and implemented new customer-related management software systems.
●Networked software throughout the organization and interfaced other support groups.
●Trained staff on use of new systems and completed special assignments as assigned.
FOREIGN Yoruba Housa
LANGUAGE
REFERENCES Available upon request
Contact this candidate