EMAIL: ac3hlc@r.postjobfree.com

Cell: (***) *** – ****

Executive Summary

Several years of software development, quality assurance & requirement analysis experience.

Managed several projects across multiple business lines & technologies as QA lead.

Implemented SQA best practices for waterfall, agile / DevOps development environment.

Managed software development & QA teams in different time zones.

Worked closely with PMO in preparing budget, audit reports and procurement of resources.

Assisted organizations in selecting winning testing strategy, tools and teams.

Presented information & addressed concerns of C-level executives.

Managed service level agreements with technology partners and service providers.

Extensive hands-on experience in both commercial and open-source testing frameworks.

Bring creativity, passion and entrepreneurial spirit to all business endeavors.

Professional Experience

HSBC Bank Buffalo, NY

Software Quality Assurance Manager March 2017 – Present

Developed a uniform testing approach for integration testing for implementation of a loan origination system.

Managed end-to-end testing of “Mortgage Cadence” application & integration with down stream systems.

Creating Test Strategy, Test Plan and Test Schedule.

Prepared environment for Batch Cycles, SIT & UAT testing.

Development of test scenarios, test cases and supporting the development of test data.

Managing testing related issues and concerns.

Worked with LOB to validate test requirement, test plans and delivery schedule.

Insure compliance of federal laws governing financial / mortgage institutions.

Prepare QA metrics and support engagement status reporting.

Manage Defect/Issues log using Quality Center.

Communication point of contact with HSBC, Accenture on / off shore teams.

Provide leadership and guidance to Test Leads.

Department of Veteran Affairs Washington DC (Remote / Dallas TX)

Software Quality Assurance Architect Aug. 2013 – March 2017

Managed QA teams, including hiring, training, performance reviews & coaching.

Implemented policies and procedures for software testing in an agile development environment using IBM Rational Suite.

Reviewed existing testing procedures and gradually moved to result oriented methods.

Documented best practice QA procedure & policies and implemented them.

Implemented enterprise level regression testing strategy.

Documented and presented product and process quality reports by collecting, analyzing, and summarizing information and trends.

Conducted interviews of QA applicants and assisted in writing QA project proposals / RFPs.

Developed test cases and test script using data driven testing techniques.

Introduced procedures to eliminate redundancies in testing efforts among teams.

Develop road map to implement automated testing using open source testing tools.

Managed defects, test cases, test scripts based on user stories using Rational Team Concert.

Trained testing team to develop reusable test scripts in Rational Quality Manager.

Designed and developed automation test scripts using Selenium (WebDriver).

Validated web services (Soap / Restful) using Soap UI.

Quality Check, Inc. (see details below) Jan. 2012 – July 2013

Virginia Information Technology Agency Chester, VA

Health Standards Architect July 2011 – Dec. 2011

Implemented system requirement and defect management framework using JIRA.

Presented reports by collecting, analyzing, and summarizing information and trends.

Developed policies and procedures to ensure HIPAA compliance.

Assisted in developing data exchange standards for the state Medicaid program.

Developed implementation & specification guide for health information exchanges (HIE).

Defined standards for sharing personal health data among various state agencies.

Documented requirements for interoperability standards for HL7, X-12, ICD9/10, etc.

Presented data standardization plans to C-level executives.

Bank of America Jacksonville, FL

Solutions Architect Dec. 2009 – June 2011

Managed team of developers, testers & analysts, including task assignments, collecting daily statues, analyzing and presenting summaries and trends to the management.

Managed system (hardware & software) migration to the new data centers.

Gather system requirements from process owners, system administrators and support staff.

Developed technical designs, test plans and system upgrades required for system migration.

Coordinated efforts between system engineers, DBAs, programmers and network specialist.

Review system designs with vendors to resolve compatibility and support issues.

Conducted performance / load testing of the target systems.

Presented system architectural design & migration plans to the stake holders for approval.

Quality Check, Inc. Tallahassee, FL

Chief Technology Officer Dec. 2008 – Nov. 2009 & Jan. 2012 – July 2013

Managed team of developers, testers & analysts, budgets and communicating at all levels of the company including investors and board members.

Managed design, development and implementation of cloud-based healthcare application including claims management, EMR\EHR, eLabs, & ePrescription (www.apollolink.com).

Worked with payer’s (Com. & Gov.) and clearing houses in developing EDI interfaces.

Implemented hospital (Epic) & ambulatory (All Scripts) management systems.

Conducted JAD sessions with process owners, system administrators & domain experts.

Developed technical design documents, test artifacts and cost estimates.

Managed project plans; negotiated delivery dates, assigned tasks and monitored progress.

Implemented HP Quality Center Enterprise test management framework.

Evaluated existing business processes, technology and recommended improvements.

Conducted pre-sales meetings with C-level executives.

AmeriGroup Corporation Virginia Beach, VA

Business Analyst / SME July 2008 – Nov. 2008

Evaluated existing medical claim adjudication processes and recommended improvements.

Interviewed system users, documented business requirements and identified bottle necks.

Reduced claim processing time by 50% by updated existing scripts.

Recommended changes to improve business process.

Optimized existing tools and improved performance.

Presented “Proof of Concept” to improve productivity using appropriate tools.

Florida Department of Health Tallahassee, FL

QA Team Lead Jan. 2002 – June 2008

Managed routine project tasks including hiring, team building, training and skill development

Implemented Rational Unified Process (RUP).

Build software testing lab from ground up using IBM Rational Enterprise Suite.

Developed templates for test plans, test cases and manual test scripts.

Introduced methodology to convert manual test scripts to automated test scripts.

Developed scripts for regression, performance, load and stress testing.

Communicated status / progress reports during daily scrum meetings.

.Developed technical requirements for EDI interface with payers, clearing houses & labs.

Presented project status to state PMO and State Technology Office.

Development environment was Intersystems – Cache’.

London Bridge Software Lake Mary, FL

QA Manager Aug. 1997 – Dec. 2001

Managed QA teams, including selection, training, performance reviews & coaching.

Introduced IBM Rational tools & framework for software development & testing.

Designed and developed defect tracking system replacing e-mail / manual procedure.

Developed test plans and test scripts for regression testing.

Improved processes to track system design specifications, enhancements and assignments.

Designed and developed performance, load & stress test scripts.

Successfully delivered mortgage \ loan servicing application.

Led company to receive ISO 9001 certification.

Created the model that was later adopted as corporate standard and implemented worldwide.

Testing Tools

IBM Rational Test Suite

HP Quality Center (QTP, ALM)

SoapUI

TFS (MS Team Foundation Server)

Selenium

JIRA

TestNG

Methodologies

Rational Unified Process (RUP)

DevOps

SCRUM / Agile

Platforms

.NET

Windows

J2EE

EDI

Red Hat Linux

Unix

IBM Mainframe

HL7

Education

MS, Computer Sciences.

Hofstra University, Hempstead, New York.

Active member of various QA professional societies, discussion groups and local QA chapters.

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