Tonya L. Bullock

** **** **** **********, ** ****9 252-***-**** ac3hl0@r.postjobfree.com

Customer service background, leadership, organizational skills, and cooperativeness to obtain a fulfilling and lasting career. I have proficiency in data entry, document preparation, typing and computers, strong interpersonal, analytical, verbal and written communication skills.

Education

University of Phoenix,

Associates in Elementary Education 2010 GPA 3.59

Experience

Equipment Finance & Leasing Sales Coordinator

First Citizens Bank & Trust Company-Raleigh, NC October 2015 to Present

• Support the Equipment Finance & Leasing Officer in the sales, servicing and management of business clients.

• Accurately prepare and process closing documents, manage approval flow through the credit system.

• Efficiently maintain lease files, funding leases via Wire Transfer, Cashier’s Checks and General Ledger tickets,

billing and invoices.

• Properly structure leases on lease accounting system, and resolve customer account issues.

• Assist field associates in selling of all lease products. Perform duties for FCB and affiliate banks.

Call Center E-mail Associate

BB&T -Wilson, NC – April 2015 to October 2015

• Interacted with customers via an inbound call center and via email to identify needs and offer financial solutions.

• Tier 1 Helpdesk assist clients with accessing their Online Banking accounts, resetting passwords.

• Answer inbound calls for call center when call volumes exceed required service levels. Reissue lost/stolen debit cards.

• Calm irate clients, repair trust, problem resolution and provide the best solution to resolve issues.

Processing Assistant IV---Child Support

Nash County Department of Social Services - November 2012 to April 2015

• Administrative Assistant, intake and process applications for clients seeking child support assistance.

• Interview clients and dictating/entering information in Mainframe system regarding the child support case.

• Access ACTS, OLV and NCFAST systems to investigate location of client and absent parent information.

• Maintained Excel spreadsheets, updated client’s files and filing files in appropriate areas.

• Notary Public. Customer service backup for receptionists, registered/logged clients who entered office.

Treasury Management Support Specialist II

RBC Bank Inc. -Rocky Mount, NC - September 2007 to March 2012

• Support the Treasury Management Officers with implementation of new service setups for business clients, maintenance requests for client’s services and ongoing support of Treasury Management products (ACH, Remote Deposit Capture, WebAccess, Lockbox, Wire Transfer and Treasury Connect). Resetting usernames and passwords.

• Managed setup process to ensure that all required documents are received and validating functionality after setups are complete, maintained Excel spreadsheets.

• Assisted current and new team members with training and cross-training on functions of the Treasury Management Fulfillment team.

• Leader of team building exercises to ensure everyone worked as a team.

Customer Service and E-mail Representative

RBC Bank Inc. -Rocky Mount, NC – April 1999 to September 2007

• Interacted with customers via an inbound call center and via email to identify needs and offer financial solutions.

• Increased business by referring bank products, mentored new hire agents in Problem Resolution.

• Tier 1 Helpdesk assisted clients with accessing their accounts via Quicken, QuickBooks, Microsoft Money and Online Banking and resetting passwords. Reissue lost/stolen debit cards.

• Exceeded expectations by replying to more than 40 emails per day.

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