Customer Service Sales
Resume:
Mylinda D. Crane
*******.*****@*****.***
Objective:
To obtain permanent employment with a growing company maximizing my current skills obtained as an insurance underwriting assistant and marketing representative in customer service, clerical, and sales.
Qualifications:
Nine years experience providing assistance to Insurance Underwriters. Experience in Windows 7, 8, Xp, Professional, 8, 8.1, Excel, Power Point, MS Office, Outlook, Sap, various insurance applications and systems. Proficient in the use of most office machines as well as multi line phone systems and data entry. Excellent in multitasking and the ability to learn quickly and work without constant supervision. Above average customer service skills obtained through out professional career as well as marketing and sales skills learned while working for a marketing and sales agencies.
Work Experience
Hep Services
Appointment Setter, CSR, Suggestive Sales
1605 Prosser Road
Knoxville, Tn. 37914 02/2017 to Still
Take incoming calls to schedule appointments for plumbing, heating/air, roofing and electric problems
working in a CSR system.
Set up new customer files in CSR system.
Make out bound calls to existing customers setting appointments for plumbing, heat/air, roofing and electrical inspections.
Suggestive sell Hep Maintenance Agreements to both inbound and outbound calls.
Work with multi-line phone system.
Make all customers happy with their call experience.
Etsel Inc./DBA Shrine Circus
Business to Business Marketer/Sales
139 Fox Road Suite 105
Knoxville, Tn. 37922 11/2016 to 2/2017
Commission/base fall back marketing/sales
Call businesses and inform them of sponsorship opportunities, try to convince
them that it is a cause worthy of their sponsorship.
Get the sale
Keep track of sales and lead cards
Jewelry Television
Jewelry Sales (Call Center)
9600 Parkside Drive
Knoxville, Tn. 37922 9/2016 to 11/2016
Took inbound calls
Upsell customers as well as suggestive selling
Complete sale in CRS software
Surf company website for jewelry
Solve customer problems
Meet and exceed expected sales levels
SDI Marketing
Kroger Personal Finance Sales Representative
Canada/Knoxville, Tn. 6/2015 to 6/2016
Meet daily quotas
Introduce customers to the Kroger Visa Reward Card
Use selling and presentation skills
Persuasion and trust building
Face to face contact with everyone
Positive attitude
Appalachian Underwriters
Underwriting Assistant
800 Oak Ridge Turn Pike Suite 1000A
Oak Ridge, Tn. 37831 8/2008 to 2/2014
Responsible for the issuing and cancellation of policies with accuracy and in a timely manner.
Mastered endorsing policies for worker’s comp., commercial general liability and commercial auto.
Sent notifications of renewals, non-renewals, reinstatements and loss runs when appropriate.
Did compilation of quotes and verification of inspections.
Responsible for sorting all mail for the department and making sure it was received by the correct recipient.
Constantly updated files in the system and talked to both the agents and carriers to make sure all policies were accurate.
Helped with training new employees and also assisted in writing training manuals for new employees.
Temp Systems Inc./Answer Financial
Customer Service Representative-Temp Position
90 Union Valley Road
Oak Ridge, Tn. 37831 6/2005 to 2/2008
Answered incoming calls from insurance clients needing assistance with their policies, helping them understand and feel confident in their policy choices.
Made sure all files for the client were updated and noted while assisting them.
Assisted with other tasks as assigned by the supervisors.
Priceco/Barterbarn
Owner of Internet Consignment Service
Gillette, Wy. 82716 3/2000 to 5/2004
Received items customers wanted to sell and listed them on consignment with Ebay.
Set up listings, attention to detail to get attention of potential buyers.
Responsible for correspondence between myself and buyers and sellers.
Packaged and shipped items.
Kept daily records.
Completed bookwork involved with business.
Cellular One
Customer Service/Sales Person
Gillette, Wy. 82716 6/1999 to 11/2001
Sold cellular plans both on the phone and in person making sure they were a fit for the customer.
Did cell phone activations, checking phones to make sure they were working correctly.
Customer request trouble shooting for customers having problems getting their cell phones to work properly.
Responsible for pulling, stocking and pricing of inventory, also did some re-ordering of inventory when it was low or for new items coming in.
Completed all data entry of daily receipts and tickets for shift, then balanced the cash drawer at the end of the day.
Opened and closed store depending on assigned shift, checking that all tasks were done and store was ready for daily operations.
Pixley Transport
Railroad personnel Driver
Gillette, Wy. 82717 7/1995 to 8/1997
Safely did transport and pick up railroad personnel to and from specified destinations in a timely and safe manner.
Completed safety inspection of van before shift and reported any problems or broken parts to supervisor.
Fueled van after a completed shift, then cleaned and readied it for the next driver assigned.
Kept an accurate log book of hours and miles drove, always adhering to government regulations.
Oberlin World Color Press
Receptionist/Switchboard Operator/Pressroom Secretary
100 W Airport Rd
Stillwater, Ok. 74075 3/1993 to 3/1995
Screen and direct incoming calls to proper recipients using a switchboard phone system.
Welcome customers/clients and direct to proper appointed contacts.
Did typing of correspondence, data entry, faxing, filing and mailing of materials and also completed other office chores as assigned by supervisor.
Responsible for helping enter time for pressroom employees, data entry working with company software and programs and other administrative duties as assigned.
Education:
NWCCD/Gillette Campus
Gillette, Wy. 82718 2000/2001
Took classes to update skills for computer and office functions.
Lincoln School of Commerce
Lincoln, Ne. 68517 5/7987 to 6/1990
Studied for and completed courses for an Associate Degree in Small Business Administration.
Performed internship at Child Protective Services.
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