Customer Service Microsoft Office
Resume:
RODOLFO LAZARO CRUZ
Flat ** Floor **, Al Jameela Bldg, Salmiya Kuwait
Mobile No.: 965********
Email Add: ac3hjl@r.postjobfree.com
OBJECTIVE
To contribute the ability in Computer programming and Computer Troubleshooting and implement the skills I gained in this field. And to be able to contribute the knowledge that I gained in my working experiences to this company.
WORKING EXPERIENCE
AL MUZAINI EXCHANGE KUWAIT
TELLER
JULY 2015 TO JANUARY 2016
HEAD CASHIER
FREBRUARY 2016 TO MAY 2016
BRANCH IN CHARGE
JUNE 2016 TO PRESENT
Tasks/Responsibilities
Ensure that the branch has enough materials for our daily transaction
Keep the branch clean and safe
Arrange the staff schedule and timings
Process daily transactions such as bank transfer, western union,dhl, sale and purchase of foreign currencies and draft
Inform my area manager for urgent request and emergency purposes
Accept customer’s amendment request
Accept customer’s complaint about my staff
Ask the customer’s information as per CBK requirements
Fix the staff mistake in their transaction
Make daily report and send it to head office
Request daily foreign currency as per branch requirement
Arrange all the vouchers at the end of the day
Ensure the branch alarm is working properly in a daily basis
Ensure that the branch TV screen and Qmatic machine is working properly
Ensure that the branch is close properly
Keep good relation to my staff and customers
UNIVERSAL STOREFRONT SERVICES CORPORATION
CUSTOMER SERVICE REPRESENTATIVE (WESTERN UNION)
APRIL 21, 2014 TO JANUARY 31,2015
I-PAY COMMERCE VENTURES
FRONT LINE ASSOCIATE (WESTERN UNION)
NOVEMBER 5 2012 TO MARCH 31, 2014
Tasks/Responsibilities
Prepare all the materials we need for the daily transactions
Arrange all the forms we need in remittance
Process the transaction send/receive money, airline booking,loads, bills and insurance
Selling cash card local and international
Make daily report and send it to head office
MOLDEX REALTTY INC.
ADMIN ASSISTANT
AUGUST 2012 TO OCTOBER 2012
Tasks/Responsibilities
Prepares all homeowners contract
Distribute all the contract and collect it with signatures
Arrange all the documents and send daily report
Follow up the pending contract to be sign
TRAININGS
SMARTCOM SOLUTION INFINITE SOURCE SOLUTION
IT Programmer Trainee System Development trainee
April 2012-May 2012 December 2011-March 2012
EDUCATIONAL BACKGROUND
Tertiary : STI College Balagtas
Bachelor of Science in Information Technology
Mc Arthur Highway Borol 1st Balagtas, Bulacan
2009 – 2012
:Technical Education and Skills Development Authority(TESDA)
Computer Hardware Servicing
October 24 To November 5 2011
Tertiary : Our Lady of Manaoag Montessori College
Associate in Information Technology
Mc Arthur Highway San Juan, Balagtas, Bulacan
2007 -2009
Secondary : Sacred Heart Academy
Poblacion, Sta. Maria, Bulacan
2003 - 2007
Primary : Taal Elementary School
Taal, Bocaue, Bulacan
1997-2003
SEMINARS
SITEC 2011: “Information & Communication Management in Digital Age”
STI College Balagtas
October 15, 2011
Selling Yourself Into The Right Job
STI College Balagtas
October 15, 2011
ANTI MONEY LAUNDERING ACT
NOVEMBER 2015 AND 2016
KUWAIT CITY
SKILLS
Computer Literacy:
Microsoft Visual Basic 6.0 and VB.Net, MySQL, Microsoft Office, and OpenOffice
Operating System: Microsoft Windows XP, Windows7
Programming Language skills:
Visual basic 6.0, 2008 Programming, HTML Programming
Other Skills:
-Basic Computer Troubleshooting and Typing, Hardware and Software installation
-Good team member/leader
-Fast learner and can do multi-task even under pressure
-Good listener and hard working
PERSONAL INFORMATION
Date of Birth : October 18, 1991
Age : 25
Place of Birth : Bocaue, Bulacan
Sex : Male
Religion : Catholic
Civil Status : Single
Language : English, Filipino
Nationality : Filipino
Weight : 150 lbs.
Height : 5’6”
I hereby certify that the above information and data are true and correct.
RODOLFO L. CRUZ
Applicant’s Signature
Contact this candidate