Curriculum vitae

Personal Information:

•Name: Mohamed Gomaa Kotb

•Date of Birth : 1/10/1988

•Gender : Male

•Nationality : Egyptian

•Address : Amman street - Salmya

Kuwait

•Mobile: +965********

•Email: ac3hh0@r.postjobfree.com

Overview

Experience in Visual merchandising, including retail customer service, Friendly, outgoing and responsive personality.

Enthusiastic, team player, conscientious and hardworking.

SINCE June 2015 till Now Visual Merchandising at H&M GRAND AVENUE

•Makes the store more convenient for the customers.

•Coordinate with the Visual Merchandisers to maintain the look of the store.

•Responsible for the visual merchandiser monthly report.

•Resolve Customer Complaints.

•Train the entire sales team to excel in customer service & visual display basics.

•Coordinate with Warehouse Supervisors for stock movement both inward & outward.

•Manages and develops section team members.

•Distributes and controls the work load of the section, determining priorities to ensure that the team meets the target.

In charge store ( El Banan company) July 2013 to May 2015

•Communicate sales plans and targets to the shop team

•Suggest corrective actions to hierarchy when needed.

•Motivate team member and provide them with the necessary support in terms of training and development in order to optimize sales results.

•Assign routine and non-routine tasks and assist in the schedule preparation for the sales associates, cashiers (when applicable) and ensure that activities are carried out in the most efficient manner.

•Greet customer and ensure that they are served by shop staff in timely manner and compliance with quality and customer

•Handle customer complaints in timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction.

•Handle or assist the shop department manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.

Sales associate at tomato cloths Alexandria 2010-2013

Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.

Work with customers to determine their needs and then recommend the right product to solve the customer’s problem.

Assist in ensuring that the product presentation area is clean and organized

Develop and cultivate strong buying relationships with customers.

Use company literature and available training resources to stay up to date on product feature.

Education

Bachelor degree from Faculty of Education Arabic Section

Languages:

Arabic (Native)

English (fluently) writing and speaking

Skills :

Team work

Communication skills

Building relationships with customers

Initiative

Customer focus

Planning and Organizing

Commercial Understanding

Contact this candidate