Sign in

Microsoft Office Life Insurance

Doylestown, Pennsylvania, 18901, United States
November 27, 2017

Contact this candidate


Wendy E. Wolfrum

Doylestown, PA 610-***-****


Provide broad spectrum of employee benefits that serve employee clients, adding to company’s bottom line. Known for in-depth, technical knowledge and experience in workers’ compensation, medical, dental, disability, life and COBRA. Personable, customer-focused and detailed professional with clear communication style and great strength in building and maintaining working relationships with internal customers and external vendors.

Medical / Dental / Life / Disability / COBRA

Workers’ Compensation / Compliance

Professional Experience

ASHLAND INC., Covington, KY 1993 to 2016

Global specialty chemical company with $5 billion revenue and over 6,000 employees providing specialty chemical solutions to customers in a wide range of consumer and industrial markets.

HERCULES INCORPORATED, Wilmington, DE (Ashland acquired Hercules in 2008)

BETZDEARBORN INC., Trevose, PA (Hercules acquired BetzDearborn in 1998)

Benefits Specialist, Workers’ Compensation 2004 to 2016

Served as in-house specialist managing workers’ compensation filing and claims processes. Completed monthly billing and coordinated claims financial data for contract renewal and actuarial analysis.

Handled 150 new claims annually, ensuring compliance with legal terms and company policies.

Cultivated strong working relationship with multiple 3rd party administrators throughout claims process, communicating complex information in clear and actionable steps and ensuring employee satisfaction.

Partnered with occupational nurses, safety personnel, line management and benefits personnel determining optimal resolutions in alignment with regulations.

Managed quarterly claims review process, monitoring claims reserve and meeting defined state regulated and company deadlines.

Work Process Redesign Associate 2003 to 2004

Worked collaboratively within redesign team to deliver wide range of special projects.

As a result of process optimization, headcount reduction ensued. Developed and delivered strictly confidential analysis and reporting of headcount, supporting the corporation and four business entities.

Selected as team leader for workers’ compensation work process redesign project, managing outsourcing of key processes and aligning actionable steps in line with business requirements.

Benefits Consultant II 1999 to 2003

Managed benefits, COBRA and HIPPA programs. Compiled data for contract renewal process and actuarial analysis on claims. Maintained accurate and detailed records.

Administered health and welfare programs, including medical, dental, vision, disability and life insurance, completing annual enrollment, new hire orientation, resolving disputes and delivering optimal resolutions.

Met strict HIPPA, COBRA and Section 125 compliance guidelines, interpreting complex information and communicating details to members.

Wendy E. Wolfrum Page Two

ASHLAND INC. (Continued)

Benefits Specialist, International 1996 to 1999

Reported to Director with accountability for all international compensation and benefits functions for expatriate population. Developed and administered policies and programs. Liaised with key vendors and ensured compliance with local laws and regulations.

Defined new policies for benefits programs for expatriates, partnering with multiple business units across time zones and borders.

Liaised effectively with expatriate vendors, including Price Waterhouse, relocation companies, insurance carriers and payroll, providing resolutions to complex issues and meeting defined business objectives and deadlines.

Benefits Specialist, Corporate 1993 to 1996

Managed administration of all corporate benefits functions. Worked with insurance carriers to resolve issues in alignment with employee expectations, corporate policies and regulations.

Administered medical and dental programs for both fully-insured and self-insured programs, serving as contact point for coverage, leading employee benefit orientation sessions and processing monthly payment of premiums to carriers.

Managed high volume of claims for life insurance, short- and long-term disability and Workers’ Compensation, ensuring compliance with COBRA, HIPPA and FMLA.



Manager, Insurance Programs / Benefits Administrator


Senior Claims Approver


Bachelors of Science (BS), Public Health, West Chester University, West Chester, PA

Technical Skills


Microsoft Office: Word, Excel, PowerPoint

HRIS Systems:

PeopleSoft, SAP, HR Lotus Notes

Professional Affiliations

Member, PENJERDEL Employee Benefits Association (PEBA)

Contact this candidate