Sign in

Human Resources Customer Service

Cape Vincent, New York, 13618, United States
November 27, 2017

Contact this candidate


Donny Lawrence

*** *. ******** **. **** Vincent, NY 13618


Sr. Human Resources Administrative Professional

Administration Staff Support Policy Development

Career Human Resources professional with extensive expertise and success in screening activities, training and orientation; managing employee files; and retaining high-caliber professionals. Record of accomplishment in interacting with and assisting others in a multi-cultural environment, working with senior management to plan, develop, and implement Human Resources related programs and retention strategies aligned with employee needs and aspirations. Personable, friendly, flexible and open-minded/interpersonal sensitivity and awareness. Confirmed analytical and innovative thinker with expert management skills and the hands-on ability to deliver results by planning and implementing departmental and organizational goals.

Equal Employment Opportunity (EEO)

Training & Mentoring

Report Production

Personnel Management


Strategic Planning

Research & Analysis

Time Management

Growth Strategies

Employee Relations



Professional Experience

Customer Service

Successfully maintained 100% accountability of over 270 personnel action requests processed through the organization.

Delivered excellent customer service to more than 1000+ personnel with new employee orientations, benefits, finance, retirements, separations, and promotions.

Acted as liaison and applied experience to resolve and handle a variety of HR functions, to include; benefits, finance, awards, time/attendance, disciplinary actions, counseling/evaluations, conflict resolution, retention efforts, and management of files.

Handled all administrative actions including but not limited to editing/proofreading evaluations, certificates, and documents to include; financial issues, schools, promotions, appointment orders, memorandums, and personnel actions.

Provided administrative and document processing support for various departments/divisions such as assisting visitors and resolving a range of administrative issues and inquiries.


Created, implemented and maintained comprehensive database for reporting of productivity statistics to comply with corporate policies which resulted in significant time and financial savings, as well as a 98% timeliness and processing rate.

Created a strong team presence, with consistent achievement in motivating and engaging employees building top performing teams in the organization; improved employee retention and working relationships in all departments.

Maintained appropriate staffing levels through allocation and reassignment; planned and conducted new employee orientations to foster positive attitude toward organizational objectives.

Distributed and balanced the workload among employees in accordance with established work flow or job specialization; provided employees with performance evaluations and work related counseling.

Planning and Operations

Planned, tracked and executed all training requirements for over 2,900 personnel.

Planned schedules and assigned duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.

Fostered a positive working environment by sharing knowledge and work practice experience with senior, peers, and subordinate personnel; consistently led by example and instituted high standards for team and co-workers to follow resulting in numerous awards and accolades presented by senior leadership.

Planning and Operations (continued)

Principal adviser to senior personnel and provided information, technical assistance and training to supervisors, managers and employees in the areas of supervision, grievance procedures, and staff development.

Streamlined program processes and introduced improvements that enhanced productivity; consistently sought after as the subject matter expert in the area of resiliency training; always explained proper procedures thereby achieving maximum results.

Employee Development & Training

Managed multiple projects while working closely with various agencies to execute training programs to provide required support resources; ensuring for proper personnel, equipment, supplies and making transportation arrangements for deployments in support of global operations and contingencies increasing organization productivity to 95%.

Provided opportunities for employees to develop through mentoring, cross-training, staff organizations, professional associations, committee and task force assignments, skill assessment programs, and university degree and extension programs.

Built resiliency by assisting personnel in developing critical thinking skills that increased core competencies; optimism, mental agility, self-regulation, self-awareness, self-efficacy and control.

Integrated newly revitalized training and safety programs to meet government standards and monitored the progression designed to maximize employees’ responses, performance and knowledge.

Employment History

Senior Personnel Manager, United States Army, Fort Drum, NY (2011 - Present)

Senior Personnel Supervisor, United States Army, Fort Meade, MD (2007 – 2011)


Diploma, Human Resources Specialist Advanced Skills Course, Fort Jackson, SC

Diploma, Senior Leadership and Management Development Course, Fort Jackson, SC

Related Training

Contracting Officer Representative Course

Sexual Harassment Assault Prevention Course

Senior Organizational Manager’s Course

Risk Management Course

Budgeting & Financial Planning/Management Course

Human Resources management: HR Management Fundamentals

Human Resources Management: Employee Relations

Manager Development

Manpower & Force Management

Equal Opportunity Leader’s Course

Donny Lawrence

183 W. Broadway St. Cape Vincent, NY 13618





John F. Zaehringer


94304 Indigo Way

Fort Drum, NY 13603

Patrick B. Thomas


11625A Mulberry Avenue

Fort Drum, NY 13603

Andrew C. Litto


1426 Beechnut Street

Apt 4

Fort Wainwright, AK 99703

Angel Tovar


606 Terranova Drive

Winter Haven, FL 33884

Charles R. Wagenbrenner


3783 Tarrington Place

White Plains, MD 20695

Richard (Ric) E. Brown


3573 Cowhand Drive

Colorado Springs, CO 80922

Contact this candidate