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Call Center Agent/Office & Clerical Support

New York, New York, United States
November 27, 2017

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**** **** *****, ***. # ** Bronx, New York, 10467 347-***-****


Results Driven Professional with 10+ years in the customer service arena. Track record conferring with customers in person or tele phone. Gathering/ recording pertinent data, providing necessary assistance for correct response. Expert at customer orders, creating/canceling accounts, billing. Obtaining/handling details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


Animal Rescuer

Reporting to where animals were being surrendered by owners or reported astray

Assess the condition of animals, attended to animal situation such as health, housing and fostering

Fostered animals, care included feeding, walking, attending to their habitat, talking to veterinary etc. until adoption

Market Research Interviewer (call center)

Interviewed individual consumer households concerning conditions that were applicable to residents of various communities.

Matters included community development, urban renewal, safety conditions, and politics. Asked consumers their opinions and recorded their feedback into the computer

Retail fulfillment with interviews and dealt with ACD outbound call center

Police Communication Technician (call center)

In NYC police dept. communications division, earned ACD Certificate and hired, received 911 calls.

Distinguished calls between police emergencies/non-emergency situations screen able 311 calls.

Gathered necessary/applicable data from caller and entered data in Network, Transferred caller to necessary responses. Also transferred/routed data throughout network such as radio dispatchers, EMS, fire dept. police agencies.

Phlebotomist/Laboratory Assistant

Managed accurate and timely collection and processing of specimen

Explained and prepared patient for procedure, gathered necessary items applicable to draw; tubes tests etc.

Prepared specimens by centrifuging for lab personnel and utilized sanitary and safe practices

All specimen data entered into the laboratory network

Experienced in handling and accessioning other types of body tissues

Clerical Support/Data Entry

Data entry of personal and commercial applications and provided general administrative assistance and clerical support

Proof read calculated and verified brokers and applicants’ documents and financial statements

Subway Train Conductor

Assisted in the operation of a NYC MTA Passenger subway train

Responsible for operation of passengers entering and disembarking from the train

Monitored the radio for any changes in service and conferred with the motorman

Inspect train and equipment condition on a regular basis and checked the air and electrical operation to ensure comfort

Intern – Clinical Practicum Dept. of Nuclear Medicine Technology (NMT)

Explained procedure to patient, calculated and prepared radiation dosage from the hot lab (radiation lab).

Programmed camera computers, administered radiation to patient, scanned patients, classroom instruction of essential physics, chemistry, biology, particulate physics/atomic theory, radio chemistry, radio biology, etc.

Learned radiological laboratory methods, quality control, technical programming and equipment utilization


Earth Angel’s Canine Rescue Inc. Animal Rescue Bronx, NY 08/2011 to 10/2016

OAC Research Interviewer Long Island City, NY 12/2009 to 02/2011

Winston Medical Staffing Phlebotomist New York, NY 08/2005 to 09/2006

Winston Medical Staffing ER Clerk New York, NY 07/2003 to 09/2004

NY Auto Insurance Clerical Support New York, NY 04/2001 to 01/2002

Winston Medical Staffing & Eden Medical Phlebotomist New York, NY 01/2000 to 09/2001

Metropolitan Transit Authority Train Conductor New York, NY 10/1999 to 08/1999

Montefiore Dept. OF NMT Intern New York, NY 01/1996 to 08/1999

Mademoiselle/ United Staffing Admin. Support New York, NY 09/1997 to 01/1998

Montefiore Medical Center North, Pathology Lab Phlebotomist New York, NY 09/1995 to 09/1997


Bronx Community College Bronx, NY 12/2006

108 Matriculated Credits towards degree

Montefiore Medical Center/Bronx Community College Bronx, NY 08/1996

Phlebotomy ALSO Electrocardiography Certificates

Nuclear Medicine Technology

Certificate in Business Office Technology S.U.N.Y Bronx, NY 06/2017

Microsoft Word, Excel, PowerPoint, SUNY

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