CHRISTOPHER S. BRYAN
**** **** *****, ***. # ** Bronx, New York, 10467 347-***-**** ac3h59@r.postjobfree.com
SUMMARY
Results Driven Professional with 10+ years in the customer service arena. Track record conferring with customers in person or tele phone. Gathering/ recording pertinent data, providing necessary assistance for correct response. Expert at customer orders, creating/canceling accounts, billing. Obtaining/handling details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
JOB DISCRIPTION
Animal Rescuer
Reporting to where animals were being surrendered by owners or reported astray
Assess the condition of animals, attended to animal situation such as health, housing and fostering
Fostered animals, care included feeding, walking, attending to their habitat, talking to veterinary etc. until adoption
Market Research Interviewer (call center)
Interviewed individual consumer households concerning conditions that were applicable to residents of various communities.
Matters included community development, urban renewal, safety conditions, and politics. Asked consumers their opinions and recorded their feedback into the computer
Retail fulfillment with interviews and dealt with ACD outbound call center
Police Communication Technician (call center)
In NYC police dept. communications division, earned ACD Certificate and hired, received 911 calls.
Distinguished calls between police emergencies/non-emergency situations screen able 311 calls.
Gathered necessary/applicable data from caller and entered data in Network, Transferred caller to necessary responses. Also transferred/routed data throughout network such as radio dispatchers, EMS, fire dept. police agencies.
Phlebotomist/Laboratory Assistant
Managed accurate and timely collection and processing of specimen
Explained and prepared patient for procedure, gathered necessary items applicable to draw; tubes tests etc.
Prepared specimens by centrifuging for lab personnel and utilized sanitary and safe practices
All specimen data entered into the laboratory network
Experienced in handling and accessioning other types of body tissues
Clerical Support/Data Entry
Data entry of personal and commercial applications and provided general administrative assistance and clerical support
Proof read calculated and verified brokers and applicants’ documents and financial statements
Subway Train Conductor
Assisted in the operation of a NYC MTA Passenger subway train
Responsible for operation of passengers entering and disembarking from the train
Monitored the radio for any changes in service and conferred with the motorman
Inspect train and equipment condition on a regular basis and checked the air and electrical operation to ensure comfort
Intern – Clinical Practicum Dept. of Nuclear Medicine Technology (NMT)
Explained procedure to patient, calculated and prepared radiation dosage from the hot lab (radiation lab).
Programmed camera computers, administered radiation to patient, scanned patients, classroom instruction of essential physics, chemistry, biology, particulate physics/atomic theory, radio chemistry, radio biology, etc.
Learned radiological laboratory methods, quality control, technical programming and equipment utilization
WORK EXPERIECE
Earth Angel’s Canine Rescue Inc. Animal Rescue Bronx, NY 08/2011 to 10/2016
OAC Research Interviewer Long Island City, NY 12/2009 to 02/2011
Winston Medical Staffing Phlebotomist New York, NY 08/2005 to 09/2006
Winston Medical Staffing ER Clerk New York, NY 07/2003 to 09/2004
NY Auto Insurance Clerical Support New York, NY 04/2001 to 01/2002
Winston Medical Staffing & Eden Medical Phlebotomist New York, NY 01/2000 to 09/2001
Metropolitan Transit Authority Train Conductor New York, NY 10/1999 to 08/1999
Montefiore Dept. OF NMT Intern New York, NY 01/1996 to 08/1999
Mademoiselle/ United Staffing Admin. Support New York, NY 09/1997 to 01/1998
Montefiore Medical Center North, Pathology Lab Phlebotomist New York, NY 09/1995 to 09/1997
EDUCATION/CERTIFICTIONS
Bronx Community College Bronx, NY 12/2006
108 Matriculated Credits towards degree
Montefiore Medical Center/Bronx Community College Bronx, NY 08/1996
Phlebotomy ALSO Electrocardiography Certificates
Nuclear Medicine Technology
Certificate in Business Office Technology S.U.N.Y Bronx, NY 06/2017
Microsoft Word, Excel, PowerPoint, SUNY