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Training & Development Specialist

Cairo, Cairo Governorate, Egypt
November 27, 2017

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I'm seeking to play an effective role in improving the life in the Middle-East and the World, by focusing on youth empowerment, learning and development through building the capacities of the NGO’s and Organisations who have the same interest and developing their business models. Work Experience:

Culture & Education for the Child & Family Foundation (CECF) Ramses, Cairo, Egypt.

Training & Development Specialist.

February 2017 – Present:


Developing the training programs, manuals and materials.

Evaluating the Organization current statues and setting programmes to improve it.

Building the Organization capacities and developing it.

Supervising the training activities and managing CECF capacity building program.

Recognizing the potential opportunities and threats and planning to deal with them.

Developing our Strategic plans and Marketing performance. Senior Project Coordinator – Training Coordinator

February 2015 - January 2017:


Planning, designing and scheduling the project’s activities and tasks.

Leading Project’s team, evaluating and developing their performance.

Providing the required training programs to execute the project.

Tracking, monitoring and analyzing the project activities, results and budget.

Contacting with stakeholders and reporting to projects manager on project’s updates.

Coordination among (HR, Financial department... Etc.) to secure project requirements.

Assisting the Projects manager in different assigned tasks and in daily activities. Wasla outsourcing for technology & Information Co. Korba, Cairo, Egypt.

Vodafone 888 Customer Care Agent & (Co-Trainer).

April 2014 - February 2015:


Answering customers’ inquiries, solving customers’ problems and handling complains.

Educating customers about the new rate plans, offers and services.

Providing the technical support to customers, data validation, and reporting call activities.

Controlling AHT, DNS, NR scores and obtaining VF Quality and WF plan.

Supporting the training team as co-trainer and supporting the newcomers in simulations. Mahmoud Magdy El-Shenawy

6th October St., Gesser El-Suze St., AinShams,

Cairo, Egypt



7Dash training & Development Co. – Nasr City, Cairo, Egypt. Training Coordinator

September2013 - April 2014:


Planning, designing and scheduling the key activities to develop the training section.

Running the daily management activities and coordination between departments.

Developing the training systems and coordination between the programs’ teams.

Assisting and reporting to General Manager on training programs status. Internships:

Camp Hahobas – Pacific Harbor Council (PHC)

Boy Scout of America (BSA) – USA.

Assistant Aquatics Director (Internship)

June - August 2012 & 2013


Providing Aquatics scout merit badges training, supervision and assessment.

Leading the Aquatics’ team, training them and developing their performance.

Representing my home culture and answering inquiries as international Counselor.

Running Aquatics activates, applying safety instructions, EAPs and Guard duties.

Maintenance and preparation of waterfront facilities.

Assisting Aquatics Director, creating and updating required documentations. Pacific Harbor Council (PHC)

Boy Scout of America (BSA) – USA.

Aquatics Staff Member – Wash Jam 2013:

August 2012.

Pharma Vision - Pharmaceutical Company, Nasr City, Cairo, Egypt. Medical Product Specialist and Medical Representative: February 2011-August 2011 (6 months).

Pure Pharma Pharmaceutical Company - Sraya Al-Qubah, Cairo, Egypt. Medical Product Specialist and Medical Representative: July - December 2010 (6 months).


Arabic: (Mother Tongue).

English: Very Good (English for professionals level – SEPT Score- AUC). MAHMOUD ELSHENAWY APPLICATION. 3



Pre-Master in Business Administration (HRM: Training & OD), Ain Shams University. September 2012 - July 2016:

Bachelor's degree in Business Administration, Ain Shams University. Total Grade: Good (70.73%)

Training and Courses:

October 2017:

Skillsoft - Business Package:-

State University of New York (SUNY), NEF & Amcham Egypt.

Coaching for Results.

Business Planning.

Risk Management.

June – August 2017:

The NGOs’ Senior Management Programme:-

The Professional Development Foundation (PDF)

Project Management for NGOs – Aspire Business Solutions.

The Strategic Planning - Aspire Business Solutions.

The Effective Communication for Managers - Aspire Business Solutions.

Quality Control Essentials – Centrino for Consulting and Training.

Monitoring and Evaluation for NGOs – New Horizons.

Writing Proposals workshop - New Horizons.

January 2017:

E- Marketing Essentials – EDRAAK.

Fundamentals of Parenting - EDRAAK

December 2016:

Essentials of Project Management – PMI Jordan Chapter (PMIJO) &EDRAAK. October 2014:

Employability Skills Track – Aspire BS & American University in Cairo (AUC). November2013:

Training of Trainers workshop (T.O.T) - MEDA International & Alkorra foundation. February2012:

Basic Life Support & First Aid – Egyptian Red Crescent. MAHMOUD ELSHENAWY APPLICATION. 4


Egyptian Sea Scout Association & Egyptian Federation for Scouts & Girls Guides 2009 till Now:

Training and Leadership Development Office Staff Member - Egyptian Sea Scout Association- Cairo branch.

March 2014 till April 2015:

Commissioner of the Aquatics & Seamanship training Committee - Egyptian Sea Scout Association- Cairo branch.

March 2013 till February 2014:

Commissioner of the Rover Stage - Egyptian Sea Scout Association- Cairo branch. March2013:

Certification of the Commissioners of Public Services, Community Development and Environment - Egyptian Federation for Scouts & Girls Guides. September2012:

Earned (The Wood badge) the official Program of Qualification the Sea Scout Masters - Egyptian Sea Scout Association- Cairo branch.


Certification of Professional Studies of the Arts of Orientation and Navigation – The Coordinating Committee in Cairo - Egyptian Federation for Scouts & Girls Guides. Ain Shams University Student Union

Soft Skills, Personality Development and Scouting Activities Trainer – Ain Shams Faculty of Science Rover Crew & Ain Shams University Rover Crews.

Soft Skills, Personality Development and Student Union Activities Trainer – Ain Shams Faculty of Science Student Union & Ain Shams University Student Union.

Management and Organization Member of Student Activities, Programs and Conferences – Ain Shams University Student Union.

President of the Supreme Committee of the Rover Scout, Public Service and Community Development – Ain Shams Faculty of Science Student Union & Ain Shams University Student Union.

The Chief of the 46th Rovers Crews & the 32nd Girl Guides Ain Shams University Jamboree - Mansoura City.

President of the Supreme Committee of the Rover Scout, Public Service and Community Development – Ain Shams Faculty of Science Student Union & Ain Shams University Student Union.

WOSM-Arab Scout Region- Cairo International Scout Centre (CISC).

Senior Scoutmaster – Al Wa'ad Scouts and Girl Guides Group - Cairo International Scout Centre (CISC) 2012- 2015.

Big Adventure Base Assistant Leader- Programme Team- the 1st Arab SeaScout Jamboree in Alexandria, Egypt 2014.

Programs Director of The Arab participation in the 55th World Scout Jamboree on the air and the 16th on the Internet (JOTA-JOTI) - volunteers of the General Secretariat of the Arab Scouts Organization – WOSM, Egypt 2012.

Staff Member – Programme Team - 30rd Arab scout Jamboree Egypt 2012. MAHMOUD ELSHENAWY APPLICATION. 5

Capabilities and Personal Qualities:

Knowledge of:

Scouting and Youth programmes.

Education, Adult learning and Training.

Designing and production of training

materials and Manuals.

Applied Psychology, Educational

Psychology and Organizational Behaviors.

Project Management, BA and Human

Resources Management.

Non-profit Organizations management.

International, multi-cultural business



Planning, organizational skills

Teamwork, teambuilding and leadership.

Problem solving and decision making.

Customer care and handling conflict

Communication and negotiation skills.

Presentation, facilitation and training skills

Working with Volunteers.

Social media management.

Scouting Skills, seamanship skills and

Outdoors Skills.

Computer Skills:-

Windows 7, 8, 10.

MS Office 2007-2013

MS Project 2013

MS Visio 2013.

Outlook, Internet & E-mail.

Photoshop CC 2015.

Online Apps (Prezi & PowToon).

Personal Qualities:-

Dynamic, self-motivated and pro-active.

Creative, challenger and team-player.

Goal-oriented, Curious and responsible.

Multi-tasking with attention to details.

A Passion for knowledge, learning and

social services.

Personal Data:-

Date of Birth: 29th December 1989.

Nationality: Egyptian.

Marital Status: Married.

Military service: Final Exemption.

Hobbies and interests: Chess, Reading, Drawing, Judo, Wrestling, Swimming, Scouting, Sailing, Lifesaving, Scuba diving and Rowing.

Passport: Available to May 14, 2018.

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