Nisha Patel-Abraham

Cell: 832-***-**** Email: ac3h4l@r.postjobfree.com

BriteSmile Management (Dental) (June 2016 – Present) – Houston, Texas

Regional HR Generalist/Manager

* Achieved successful launch of new offices with recruiting staff using ATS prior opening for each location; 90% increase in employee retention from candidate selection

* Tailored, verified and updated Employee Handbook by writing new policies, editing and reformatting current handbook for 120 employees

* Guided coaching to owner and managers on accurate regulations of policies to enhance and resolve employee relations and reduce legal liability.

* Strategized execution of effective human resources operations, including benchmarking performance reviews, succession planning for key roles, assisted with training and development

* Eliminated $200,000 in potential liability due to misclassification of employees and assigned appropriate job descriptions and created tracking system for tracked FMLA and LOA

* Improved personnel records for ensuring program audibility, organized, and compiled new hire/termination paperwork, built and assembled files for personal/medical records, job description revisions, I-9 audit, and TWC investigations ensuring on-time responses

* Verify and processed payroll timesheets, and calculate pay deductions, taxes, garnishments, bonuses, overtime/sick/holiday pay, on a biweekly bases for salary and hourly employees

* Researched, developed and launched employee benefits plans: (new/open enrollment, orientation, life events, COBRA, claims resolutions, audits, premium calculations, file feeds, discrepancy reports)

* Served as company liaison between employees and benefit carriers, set the service level agreements and monitored performance on a quarterly basis to ensure consistent & accurate service

Key Accomplishments:

• Maximized department efficiency through a proactive and resourceful approach, evaluating and streamlining processes and quickly learning new software and administrative programs

• Launched and maintained an insurance program for the company

Visual Comfort & Co. (Lighting Industry) (January 2016 – May 2016) - Houston, Texas

Benefits and Payroll Coordinator - Contract

* Facilitate employees with new hire paperwork, on-boarding, deductions, garnishments, status change and benefits enrollment/audits, performance management, facilitate in/formal complaints resolutions

* Accomplished HRIS migration from ADP implementation to Ultipro for 200 employees

* Verified benefits which entailed claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees, and evaluate budget forecast for departments

* Administered benefits for Health, 401K, Employee Compensation Plans, and Stock Options programs

* Improved issues with insurance carriers to resolve billing and employee claim issues

* Administered and managed on-site Random Alcohol and Drug Testing program

* Participated with the service recognition, relocation, continuing education, employee referral and safety programs

* Special projects: (policy/procedure development/revisions and process improvement initiatives)

National Oilwell Varco (Mfg-Corporate) (April 2012 – December 2015) - Houston, Texas

Intercompany Accountant

* Completed month-end, quarter-end, year-end close activities, analysis, and reports for 800+ intercompany accounts. Exceptional at pivot tables, vlookups, filters, data validation & reporting

* Managed communication for 122 sectors that related to garnishments, payroll changes, invoices, wire transfers and verification of salaries by reconciling/balancing accounts

La Quinta Inn & Suites (Hospitality) (February 2009 – January 2012) – Livingston, Texas

HR Generalist

* Employee Relations and Leadership for 3 office locations, 60 total employees (conflict/grievance resolution, employee queries/issues, onboarding/orientation, payroll processing, coaching/counseling, training, and development)

* Plan and manage staff schedules and prepare department budgets and expenses, prepare safety meetings, performance management: Implemented action plans for improvement

EDUCATION/CERTIFICATION/TRAINING

Bachelor of Science in Psychology, University of Houston – Downtown, 2008

HR Generalist Certification, Results Performance Consulting Workshop, July 2015

HR Management Certification – Houston Community College, 2016

SHRM Workshop – Tulane University, 2016

Fire Warden for High Rise Buildings, City of Houston, Expires March 2020

PROFESSIONAL AFFILIATIONS

Member of Society for Human Resource Management (SHRM)

Member of Texas Bay Area SHRM Chapter

Member of HR Houston

COMPUTER SKILLS

MS Office, Oracle PeopleSoft/Hyperion Planning, Bamboohr, Workday, ADP, Paycom, Quickbooks, Kronos, Ultipro, Jdedwards Enterprise, and Taleo

CORE COMPETENCIES

Employee Relations, Contract Administration, HRIS/Payroll Technologies, Benefits & Compensation,

Talent Acquisition, Onboarding, EEO/Legal Compliance, Performance Management, Policy/Procedure Development, Executive Support, Learning Management Systems, Records Management, Client Relations

ADDITIONAL

A highly effective professional with 5 years of proven leadership, human resources, and business management skills. An influential communicator and energetic problem solver with a proven record of success inspiring others; setting strategic direction; executing to plan; optimizing operations; and developing and leading teams to achieve outstanding results in complex, challenging, and rapidly changing business environments.

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