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Office Manager

Cairo, Cairo Governorate, Egypt
November 27, 2017

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Shimaa Galal Mohamed

Address: Zahraa El-Maadi, Cairo, Egypt

Tel:-(202) - 25401521 (Home)

(+2) - 011********

(+2) - 010********

Career Objective

A responsible position where my skills and previous experience can be effectively utilized and for achieving the company’s goals that’s beside allowing opportunity for Growth.

Work Experience

Sobek Sports Dec. 2016 - Now

Administrative Manager & PA Vice Chairman

Recruit, first line interviews and extends offers to candidates.

Conduct semi-annual evaluations of administrative personnel and provide guidance about potential improvements in each employee’s performance.

Organize and supervise other office activities (recycling, renovations, event planning etc.)

Ensure operations adhere to policies and regulations.

Handle social, medical insurance issues and all outsourcing companies.

Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.

Manage schedules and deadlines

Plan and coordinate administrative procedures and systems

Manages the contract administrations function as it relates to maintenance/operations; client, project and consultant contracts.

Develops and coordinates delivery of all general training for employees personal, professional, team development.

Arranging travel, visas and accommodation for Chairman &Vice Chairman. Total FM (AmerGroup) Apr. 2015 – Jun. 2016

CEO Office Manager

Devising and maintaining office systems, including data management and filing.

Arranging travel, visas and accommodation and, occasionally, travelling with the CEO to take notes or dictation at meetings or to provide general assistance during presentations.

Screening phone calls, enquiries and requests, and handling them when appropriate.

Meeting and greeting visitors at all levels of seniority and top management.

Organizing and maintaining diaries and making appointments.

Dealing with incoming email, faxes and post, often corresponding on behalf of the CEO.

Producing documents, briefing papers, reports and presentations.

Organizing and attending meetings and ensuring the CEO is well prepared for meetings.

Liaising with clients, suppliers and other staff.

Taking on some of the CEO's responsibilities and working more closely with top management.

Deputizing for the CEO, making decisions and delegating work to others in the CEO's absence.

Recruiting and training junior staff and delegate some of the less demanding and confidential work to them.

MEDAD Center for Training & Development Jan. 2014 – Apr. 2015 Administration & Organizing Team Leader

• Develop a strategy the team will use to reach its goal.

• Provide any training that team members need.

• Communicate clear instructions to team members and listen to team members' feedback.

• Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed.

• Manage the flow of day-to-day operations.

• Create reports to update the company on the team's progress.

• Distribute reports to the appropriate personnel.

• Sending & receiving mails from clients and internal departments.

• Securing and booking a suitable venue or location.

• Identifying and securing speakers or special guests.

• Coordinating staffing requirements, staff briefings and preparing delegate packs and papers.

• Handling complaints (from both staff and customers).

• Financial responsibilities.

• Liaising with marketing and PR colleagues to promote the event.

• Liaising with clients and designers to create a brand for the event and organizing the production of tickets, posters, catalogues and brochures.

• Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly.

• Post-event evaluation including data entry, analysis and producing reports for event stakeholders.

• Organizing events including press conferences, exhibitions, open days. Egyptian Co. for Management Jan. 2012 – Jan. 2014

Executive Secretary to Chairman & Sales Coordinator

Schedule meetings, arrange conference rooms and manage travel and schedule.

Provide administrative and clerical support to departments or individuals.

Organizing and attending meetings and ensuring the Chairman is well prepared for meetings

Alert Chairman about cancelations or new meetings.

Handle information requests, prepare correspondence and stuff mail into envelopes.

Arrange for outgoing mail and packages to be picked up.

Greet and receive visitor and direct the general public to the appropriate staff member.

Prepare confidential, sensitive documents and coordinates office management activities.

Determine matters of top priority and handle accordingly.

Maintain office procedures.

Operate office equipment, such as photocopy machine and scanner.

Receive and relay telephone messages.

Maintain hard copy and electronic filing system.

Sign for UPS/Fed Ex/Airborne packages.

Transferred to Etisalat Misr Apr. 2009 – May. 2011 High Value Team Representative

• Answer calls that received from the high value customers professionally.

• Respond to customer inquiries and enter customer information.

• Research required information using available resources.

• Handle and resolve customer complaints.

• Provide customers with product and service information.

• Route calls to appropriate resource.

• Follow up customer calls where necessary.

• Complete call logs and produce call reports.

• Interact with all concerned internal and external parties in a highly professional manner.

• Be a driver for customer satisfaction and loyalty.

• Send monthly bill for the customer via mail, fax or through courier upon their request.

• Deal requests for bill payment and collection.

• Retention and compensation.

• Set Hotline and suspension and also removal (payment cases).

• Web site registration and services subscription.

• International and roaming activation and deactivation. Etisalat off Shoring (UAE) Oct. 2008 – Apr. 2009

Emirates Directory Inquiry Representative (Prelaunch Team)

• Provide telephone information from central office switchboard.

• Refers to alphabetical or geographical reels or directories to answer questions and provide telephone information.

• Keeps reels and directories up-to-date.

• Maintains record of calls received.

• Suggests alternate locations and spellings under which number could be listed.

• Types location and spelling of name on computer terminal keyboard, and scans directory or microfilm viewer to locate number.

Raya Contact Center (Vodafone) Aug. 2007 – Apr. 2008 Marketing Campaign Representative

• Outbound calls to check customer’s satisfaction.

• Data entry.

• Tariff migration.

• Warn customer with Vodafone loyalty program (Vodafone one) and the available gifts.

• Explain the latest products and services.

• Markets compare.


Bachelor of Science, Accounting Department, Business English section, Modern Academy for Science & Technology, Cairo, Egypt.

Graduation Year: 2006.

Graduation Project: Based-cost system

Project Grade: Very Good.

Current studies:

Diploma in English Grammar at ASEB Academy accredited by Birmingham College(UK). Language Skills

Arabic: Mother-Tongue

English: Excellent

Computer skills

• Microsoft Office certified (Word, Excel and PowerPoint) from IBM.

• Working experience with World Wide Web "Internet". Soft skills

• Ability to work in groups and conditioning with any Job Stress.

• Work under pressure, Self-Motivated & helpful.

• Good Research Abilities in new topics.

• Persuasion & good communications with people.

• Negotiation Skills & good leading skills.

• Fluency of Ideas.

Courses & trainings

• Microsoft Office (IBM certification)

• Customer Operation Performance Center (COPC) training.

• Network Problems training and Quality training.

• General trainings (3.75 G products and services).

• Emotional Intelligence, Disc Profile and Presentation Skills. Personal data

• Birth Date: 14/2/1986

• Nationality: Egyptian

• Place of Birth: Kuwait

• Driving License: Valid

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