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Customer Service Sales

Beirut, Beirut Governorate, Lebanon
November 27, 2017

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Suha Joumaa

Beirut, Lebanon

Home: 961-*-****** Mobile: 961-*-******


Self-motivated marketer and banking professional offering strong communication and quick thinking skills. Well- versed in identifying market trends and customer needs, recognized as a decision maker and excellent team player. Education

Digital Marketing Institute 2017

Diploma: Professional Diploma in Digital Marketing Ireland

10 Modules covering below topics:

Introduction to Digital Marketing

Search Marketing (SEO) & (PPC)

Digital Display Advertising

Email Marketing

Social Media Marketing

Mobile Marketing

Analytics, Strategy & Planning

Chartered Institute of Marketing 2014

Diploma: Professional Diploma in Marketing

London, UK

Completed 3 projects covering below topics:

Marketing Planning Process

Managing Marketing

Project Management in Marketing

Coursework in "Delivering Customer Value Through Marketing." American University of Beirut 2009

BA: Business Administration

Beirut, Lebanon

3.53 GPA

Coursework in Services Marketing, Research Methods, Consumer Behaviors. Makassed School 2006

Lebanese Baccalaureate: Lebanese Baccalaureate in Sociology and Economic Beirut, Lebanon


Bankmed SAL May 2017 to Current

Program Development Officer

Beirut, Lebanon

Continuously assessing and enhancing program features and benefits.

Initiating market research studies periodically and analyzing their findings to understand customer and market opportunities,

Acting as liaison between marketing, operations and cards departments.

Monitoring program performance and reporting figures to the management on a daily basis.

Training the network employees and new joiners on product knowledge and selling skills

Delivering periodic analysis to management to monitor the program performance and improvement.

Creating Program sales campaigns and supporting branches to attain their targets. Bankmed SAL December 2014 to May 2017

Sales Management & Support

Beirut, Lebanon

Undertook marketing researches and analyzed competitors’ products offerings to evaluate the effectiveness and the competitive position of current products. Designed and created the retail offer template to be presented to potential clients. Established production schedules and communicated results to management. Supported branches and followed up on their daily activities. Assisted in the creation and design of new products. Analyzed previous offers determined their profitability and suggested courses of action. Proposed special retail offers for potential companies/clients. Bankmed SAL March 2014 to December 2014

Branch Sales Coordinator

Beirut, Lebanon

Created strategies to develop and expand existing customer sales. Prepared weekly and monthly sales reports and submit to the senior level management. Contributed to relevant conferences and events to increase brand awareness. Organized seminars and presentations for the sales team to explain key points on products. Verified that specific service standards were maintained by the sales team on a daily basis to sustain high levels of customer satisfaction.

Planned, created and delivered sales presentations to attract new clients and increase database. Developed and executed annual sales plan and strategies for Hamra branch. Bankmed SAL August 2009 to March 2014

Customer Service Representative

Beirut, Lebanon

Retained and ensured proper handling and care of 200 existing client accounts. Consistently met and exceeded department expectations for productivity and accuracy levels. Addressed customer questions and concerns regarding products features and interest. Trained new employees and interns annually.

Worked under strict deadlines and responded to service requests. Ranked in top 10% of Customer Service Representatives in all branches. Guaranteed positive customer experiences and resolved all customer complaints. Cross- sold banks products for existing clients.

Initiated several meetings to attract potential clients. Recommended products based on customers' financial needs and desires. Generated leads for new sales through telephone and email contact with customers. Marina FX June 2009 to November 2013

Marketing Officer (Part Time)

Beirut, Lebanon

Held meetings with potential and existing clients. Assisted in organizing several events and weddings.

Prepared a Short-Term marketing plan including magazine ads and Facebook group. Created and assisted in the execution of the company summer ad. Transmed April 2009 to May 2009


Beirut, Lebanon

Participated in products distribution for various suppliers. Assisted in arranging and displaying products in a way that would increase sales. Attended sales negotiations between agents and suppliers. Virgin Megastore April 2008 to May 2009


Beirut, Lebanon

Guided customers in choosing items that reflected personal style and shape. Displayed merchandise in a way to attract customers. Maintained good knowledge of the merchandise.

Delivered excellent customer service by greeting and assisting each customer. Languages

Arabic: Native Language

English: Fluent (speaking, writing and reading)

French: Fluent (reading), Intermediate (speaking and reading) Technical Skills

Skills Experience Total Years Last Used

Microsoft Windows Expert 10 Present

Photoshop Intermediate 3 January 2015

MIS Intermediate 1 Present


Reading, hiking and swimming

References Available on request

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