Charles F. Corsillo

Manalapan, NJ

ac3h2x@r.postjobfree.com

732-***-****

Information Technology Program and Project Leader

Highly Influential and Strategic Leader Adept at Developing and Executing Plans to Deliver Results

Trusted project & program manager adept at rapidly assessing requirements and developing and executing plans to achieve successful outcomes. Influential and strategic thinker with diverse industry experience managing complex initiatives using industry standard methodologies. Led local, regional, and global teams to deliver exceptional project results. Extensive project and program management experience delivering on time and in budget results across a diverse portfolio of Business, IT infrastructure and facilities projects including office relocations and re-stack, data center builds and moves, VoIP implementations, Citrix, VPN, A/V, global networks (LAN MAN WAN), data storage, cyber security, and trading floor builds and relocations.

Demonstrate expertise in program development and project execution in vendor and client roles, procurement and sourcing, policy development, financial management, quality assurance, knowledge transfer and operational readiness.

Experience leading projects through full project lifecycle; scope, budgeting, planning, build, implementation and closure.

Establish and maintain high-value business relationships and strategic partnerships.

Recruit, train, and focus teams for high-impact, cohesive performance in global operations.

Core competencies:

Budgeting

Client Acquisition & Retention

Communication

Crisis Management

Customer Relationship Management

Data Center Management

GRC

ITIL

IT Operations

Networks

Procurement

Program Management

Project Management

PMO

Record Retention

SLA

Strategic Sourcing

Vendor Management

PROFESSIONAL EXPERIENCE

PHH Mortgage – Mt Laurel, NJ April 2015 – August 2017

Director IT Project Management

Managed a team of 10 PM’s responsible for multiple Enterprise IT and Facilities projects. Responsibility included monthly project portfolio reporting, resource management and financial tracking using Clarity reports and project data. Participated in CIO project “SWAT” team reviews to address at risk projects. SWAT reviews consisted of overall project scope and WBS presentations and in depth analysis of project risks with CIO direct reports.

Directly managed multiple IT, Cyber Security and facilities relocation projects including, but not limited to:

Enterprise NAS data storage project - included implementation of primary and DR NAS nodes for storage and management of all unstructured data, identification and sequencing of all unstructured data source migrations, data copies and cutovers to production, establishment of operational procedures for access controls, identification and approvals of all retention requirements and establishment of retention and disposition schedules.

oBudget - $3m

oDuration - 18 months

oSpan - 300 TB of data comprised of department shares, home drives, PST files and proprietary application data

oTeam - 3rd party vendors, database team, server op’s, department heads, exchange team, desktop support

Enterprise IT Asset Management program – development and implementation of IT Asset Management solution, migration of existing asset inventories, development of policies procedures and controls, definition inventory proceduraizing scheduling and reporting of all ITIL GRC control driven activities using Quantivate GRC tool.

oBudget - $2m

oDuration - 12 months

oSpan - 5,000 workstations, 300 servers, 1,000 network elements and 25,000 desktop and server S/W titles

oTeam - 3rd party vendors and internal staff including ITAM team, server op’s, network op’s, desktop support and facilities

Enterprise Cyber Security – Implementation of portfolio of new and upgraded Cyber Security tools and procedures including Code Green (DLP data leakage protection), Cyber Arc (access controls and password control), Firewall change control and MSS (Managed Security Solution).

oBudget - $2.5m

oDuration - 12 months

oSpan - various departments, locations and functions including on-site and off-site support teams and business partners

oTeam -3rd party vendors, network administration, ID management, IT security, network operations, department heads

All projects followed strict PMLC discipline which included:

oAll necessary project artifacts; scope doc’s, solution designs, project plans, RAID logs, status reports etc.

oCoordination of all communications with stakeholders and business partners

oCoordination and oversight of all related training for teams and end users

oManagement of project budgets and financials; funding requests, regular reporting, purchase approvals

oManagement of project changes and coordination of all change control windows

oCoordination of all 3rd party vendor activities including RFP development, purchase order management, hardware and software deliveries, SOW development, negotiation and execution

oFacilitation of formal project close-out documents, financial reconciliations, lessons learned, and stakeholder approvals

Contractor at PHH

October 2012-April 2015

IT Project Manager

Project Manager responsible for managing implementation of new IP PBX and associated adjunct systems in a structured PMLC environment. Developed and maintained all associated project artifacts, chaired all project meetings and managed all project related communications.

Project included core network upgrades and distribution network upgrades in preparation for phased end user migrations. Responsibilities included procurement, contract management, vendor management, data center and network readiness, platform implementations and end user training and migrations and project closeout.

Telwares Inc. – Parsippany, NJ

2008 – 2011

VP Operations

Led firms BPO practice providing telecommunications invoice processing solutions to Fortune 500 clients. Reorganized firms’ client services organization and established account stewardship program.

Implemented new back office invoice processing platform. Migrated all customers to the new platform. Project included selection of a new tool, migration of all customer data, development of new back office process and procedures, training of internal teams and clients

Designed and implemented new client services model addressing SLA performance and customer satisfaction

Managed all RFP responses and contract compliance matters

Westcom – New York, NY

2005 – 2007

VP Operations

Led global Operations teams to design and deliver custom private voice, data and transaction networks to world’s leading financial institutions.

Managed integration of several acquisitions including consolidation of networks and management tools

Led efforts to build and launch customer web portal for billing, trouble ticketing and circuit inventory

Implemented multiple domestic and global private networks for voice and data

Rebranded core products, developing new products focused on VoIP market, increasing reach of network, and improving service levels.

Led sales support and strategic account teams responsible for RFP response, Master Agreement negotiations, SLA negotiations ad compliance

Moneyline Telerate – New York, NY

2003 – 2005

VP CIO

Managed enterprise ticker plant development project responsible for design and build of new enterprise market data platform. Led development of new Financial Markets network solutions business reselling branded network services.

Led efforts to build new market data ticker plant

Managed design, sale and implementation of multiple domestic and global data networks

Right sized team of developers and operational support and improved delivery times and up-time

* Prior Facilities and relocation Project Experience – Assignments include headquarters build and relocation for major NYC financial services firm, trading floor builds and relocations including responsibility for all construction and technology, and extensive network and telecommunications deployment experience for employers and clients globally.

CIBC

Global Crossing Financial Markets

IPC/IxNet

Bierbaum Martin

New York Telephone

Drexell Burnham Lambert

IBM

ATT

EDUCATION & MILITARY

Master of Business Administration (M.B.A.), Finance, Fordham University, New York, NY

Bachelor of Arts (B.A.), Economics, Fordham University, New York, NY

Veteran – US Navy, Honorable Discharge

VOLUNTEER & COMMUNITY

NJ Make-A-Wish – Wish Coordinator

Leonia NJ Board of Education - President

Manalapan NJ Recreation programs Coach

4 Seasons Community boards and committees

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