Latoya Graham Lauderdale Lakes, Florida ***** 786-***-**** ac3h2i@r.postjobfree.com

CUSTOMER SERVICE

Highly motivated and disciplined professional possessing a blended diverse skill set with a proven track record to function in a variety of ways and is adept at bridging gaps to accomplish organizational interest. Strong customer relations experience that is transferrable to serve in a position requiring interpersonal skills, accountability and positive public representation. SUMMARY OF QUALIFICATIONS

Carry linens, towels, toilet items, and cleaning supplies using wheeled carts. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met. Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.

Ø Solid ability to effectively present information in one-on-one and small group settings. Ø Exceptional ability to effectively multi-task several intricate assignments with tight deadlines. Ø Strong ability to establish successful working relationships both internally and externally. Ø Excellent organization and coordinating skills, and ability to analyze and problem solve efficiently. KEY AREAS OF ACCOMPLISHMENTS

-Adept at inspiring confidence, calm under pressure, with accountability, credibility and authenticity.

-Excel in fast paced environment, working well with a team or independently to achieve production goals and consistently exceed quota.

-Commended by supervisor for flexibility in changing work hours when asked and filling in for absent employees.

-Significantly improved staff morale and teamwork, resulting in high productivity and overall production for entire organization. AREAS OF EXPERTISE

CUSTOMER SERIVCE REPRESENTATIVE

Interact with customers to provide information in response regarding products and services and to handle and resolve complaints.

§ Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

§ Keep records of customers’ interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

§ Confer with customers via telephone or in person to provide information regarding products or services, taking or entering orders, cancelling accounts, or obtaining details of complaints.

SALES ASSOCIATE

Achieve maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services. Personally contacts and secures new business accounts/customers.

§ Establish, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.

§ Research sources for developing prospective customers and for information to determine their potential.

§ Develop clear and effective written proposals/quotations for current and prospective customers. PROFESSIONAL EXPERIENCE

Cypress Chase, Maintenance, Ft. Lauderdale, Florida 2016 Hilton Hotel Resort, Housekeeper, Ft. Lauderdale, Florida 2015-2016 Tommy Hilfiger for Kids, Retail Salesperson, Sunrise, Florida 2014-2014 All State Insurance, Customer Service Representative, Tampa, Florida 2007-2012 McDonald’s, Team Member, Tampa, Florida 2006-2007

EDUCATION AND TRAINING

Cornerstone Christian School High School Diploma Townsend, Georgia Florida Career College Cosmetology Certification Lauderdale Lakes, Florida ADDITIONAL RELATIVE WORK EXPERIENCE

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answer telephones, direct calls, and take messages. Deliver messages and run errands. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages or scheduling appointments. Greet persons entering establishment, determining nature and purpose of visit, and direct or escort them to specific destinations.