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Information Security Project Manager

Lawrenceville, Georgia, United States
November 27, 2017

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Mark Dondero

*** ********* *****

Suwanee, GA ***2184


I am an experienced Network Systems Administrator that is fluent with most current technologies available in the areas of network hardware and software, network monitoring and management. I have extensive experience with network applications including;

Windows NT4.0\2000\2003\2012R2 server

Exchange 5.5\2000\2003 clustered with OWA

Active Directory and Group Policy administration

H.P. Procurve 4000, and Cisco 2600 and Cisco ASA 5550, HP DL360/380

Domain and User administration

Veritas 9.1 and ArcServe backup

Desktops 95\98\2000\\XP\Vista

Windows 7 &10

Enterprise Virus and SPAM retention

Remote administration and monitoring

VMware and Citrix exposure

TCP\IP and DHCP management

ITIL certified (2007)

A+ certified (2010)

Linux\Unix certified (2010)

Fedora Linux 12 client administration

Data Center certified (2011)

NAS and SAN experience

Information Security certified (pending)

Microsoft platforms both client and server

platforms (since inception)

Microsoft Exchange 5.5, 2000 and 2003

Linux \ Unix (June 2010)

Apple OS-X and iOS

Nagios and Solarwinds experience



NOC Analyst (contractor) Sept 2016-present

Currently responsible for the 7x24 monitoring of the Amtrak network server infrastructure. Also remotely monitor and maintain national network of ticketing kiosks. Dispatch local resources to address physical devices across the NorthEast. Tools used are Solarwinds, AppDynamics, Putty and Dameware.

Georgia Lottery

Systems Administrator II October 2014 –June 2016

Systems Administrator responsible for both physical and virtual server infrastructures. Have rolled out virtual production builds of W2K8 and W2012R2 domain controllers, and AD\DNS servers for branch offices. Also deployed application servers for database, Citrix,. Designed and implemented What’s Up Gold for monitoring all services of over 300 member server farm, provided real time graphical representative of network health throughout the state of Georgia. Successfully deployed OnBase and obtained Administrator certifications.

American Megatrends Manager (contractor) July 2013 – September 2014

As Project Manager, I defined the needs of the organization to select an enterprise CRM-ERP system. Phase I Discovery, I generated a 400 page specification documenting the process flow and internal data flows of each department. That specification was then condensed to a spreadsheet for RFQ submission. Phase II Vendor selection, During the vetting process I became familiar with, Netsuite, Sage ERP, Microsoft Dynamics, Infor and Epicor offerings. I also selected Salesforce CRM application that integrated into the ERP.

Fulton County Government

Information Security Specialist November 2012 – July 2013

As a member of the Information Security Team for the Fulton County Information Technology Department, I developed the primary VPN portal on a Cisco 5550 ASA for all Fulton County employees. I performed virtualization (VMWare) of Data Center servers for consolidation of over 300 physical servers. Also participated in electronic polling management for Fulton county public elections.


Data Center Technician (contractor) March 2011 – November 2012

Supported 5 data centers within the CNN \Turner Broadcasting infrastructure. Responsible for OS server platform migrations, data center environmental monitoring, and PDU power distribution, Also addressed drive failures and overall server health, service pack updates and preventative maintenance.

Apple Computer

Tier 2 Remote support advisor November 2009 – March 2011

As an AppleCare remote support advisor, I worked from home to provide first level support for all iOS products including iPhone, iPad and iPod. OSX experience. Performance metrics were in the top 10%.


Gwinnett Technical College 2006-2010

Earned certifications in,

Linux\Unix Administration, A+, Data Center Technician, Information Security,

Maintained Deans list at 3.8 GPA

University of Toledo

Data Processing RPG II\Cobol

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