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Manager Management

New York, New York, 10128, United States
November 27, 2017

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Resume: 201-***-****


** **** **** ****** *** 6F ● New York, NY 10128 ● 201-***-**** ● OBJECTIVE

To further enhance the Hotel and Hospitality Industry by working with innovative, progressive, and forward thinking organizations by applying my extensive knowledge base I have gained through Senior Management of five star hotels, limited service hotels, and luxury resorts throughout my career. SKILLS SETS

• Revenue Management and Sales

• Team leadership

• Operational management

• Property management system installation

• Analytical mindset on performance and results

• Ownership liaison and asset management

• Financial management systems and initiation of


• Union management


McCarren Hotel and Pool Access Hotels and Resorts New York, New York General Manager April 2017 – October 2017

• Significantly reduced expenses in labor operating a payroll of 17% of revenue

• Mitigated unionization risk by subcontracting Housekeeping and transitioning all staff to new housekeeping company

• Managed the transition of Management companies, management systems and Human Resources of 150 Employees

• Three F&B outlets with new menu Creation, Bar Concept and Promotions

• Implemented multiple system upgrades to improve processes and implement cost savings

• Annual room revenues of $30M and F&B revenue of $5.5M citizenM New York, New York

Assistant General Manager June 2015 – April 2017

• Managing OCC at 98%

• Training and implanting new Property management system along with new accounts payable system

• Working with F&B outlets and consultancy firm to implement new cocktail menus and standards

• Generating standard reporting procedures for auditing processes reducing Risk

• Working with Revenue management team and advising them of local events and best practice

• Managing Room revenue of $26M, F&B revenue of $2.5M, totaling $28.5M

• Improving guest satisfaction scores driving exceptional Tripadvisor ranking (21 out of 463) and 9.1 score through guest engagement and creating a culture of teamwork

• Managing technical upgrades of guest rooms without impacting operation

• Collaborating with HR partners and legal teams to improve compliance while mitigating union exposure

• Hiring and training of new team members

• Working with Sales team on RFPs and developing strong relationships with partners

• Operating with an FTE of 35

Duane Street Hotel Hersha Hospitality New York, New York Hotel Manager September 2014 – June 2015

• Opening new F&B outlet and working with the design process

• Working with 3rd party F&B celebrity chef and managing lease agreement

• Full P&L responsibility and planning

• Payroll transition of punch clock system from ADP to Ultipro

• Managing all departments of the hotel

• Effectively managing room spread to increase sell through

• Working with internal audit team to improve compliance of business 201-***-****

21 Club by Orient-Express New York, New York

Sales Manager November 2013 – June 2014

• Developed long term business relationships with high profile companies

• Increased annual revenue from 8 million to 11 million

• Grow new lines of business and new market segments

• Instillation and implementation of new sales software

• Worked in an union environment and maximizing productivity

• Worked with customers and F&B team to provide truly unique dining experiences Villas La Sammana by Orient-Express Saint Martin, French West Indies Operations Manager October 2008– October 2013

• Managed annual revenue of $3.6 Million

• Increased ADR from $1970.00 to $2600.00

• Redesigned the operational structure of the property reducing payroll expenditure by 45%

• Improved customer satisfaction from 68% to 99% by better allocating resources

• Developed interns into management positions

• Ensured standards with 3rd party housekeeping firm Head Concierge

• Improved client satisfaction and experience

• Arranged private yacht and aircraft charters

• Developed activities with customers for the duration of their stay

• Arranged ground and air transportation on and off island

• Worked with outside suppliers to develop activities that were tailored to our customers

• Actively contacting customers and assigning teams to work with guests

• Developed team to work with selected vendors

La Samanna

Front Desk Associate

• Ensured correct billing to AR accounts and managing TA commission payments

• Ensured LQA scores of 98% for the department

• Worked in a union environment

ARAMARK London, England

Graduate Trainee October 2007– October 2008

• One of 3 graduate trainees selected for United Kingdom business

• Worked with the Ministry of Defense on a large contract merging 75 businesses into ARAMARK brand

• Helped redesign floor layouts to maximize revenue

• Trained staff on new operating procedures, inventory, accounting and Aramark culture Charleston Place Hotel by Orient-Express Charleston, South Carolina Hospitality Intern September 2005– September 2006

Front Desk

• Trained in a variety of departments in a five star hotel with over 450 rooms

• Worked with High volume front desk with 100-200 check ins and check outs a day Accounts Payable

• Learned the accounts payable process and managing cash flow of aged accounts EDUCATION

University of Bournemouth, School of Tourism, Dorset, England May 2007

• BA with honors in Hospitality Management

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