ac3h0v@r.postjobfree.com 201-***-****
WILLIAM BURPITT
** **** **** ****** *** 6F ● New York, NY 10128 ● 201-***-**** ● ac3h0v@r.postjobfree.com OBJECTIVE
To further enhance the Hotel and Hospitality Industry by working with innovative, progressive, and forward thinking organizations by applying my extensive knowledge base I have gained through Senior Management of five star hotels, limited service hotels, and luxury resorts throughout my career. SKILLS SETS
• Revenue Management and Sales
• Team leadership
• Operational management
• Property management system installation
• Analytical mindset on performance and results
• Ownership liaison and asset management
• Financial management systems and initiation of
protocols
• Union management
PROFESSIONAL EXPERIENCE
McCarren Hotel and Pool Access Hotels and Resorts New York, New York General Manager April 2017 – October 2017
• Significantly reduced expenses in labor operating a payroll of 17% of revenue
• Mitigated unionization risk by subcontracting Housekeeping and transitioning all staff to new housekeeping company
• Managed the transition of Management companies, management systems and Human Resources of 150 Employees
• Three F&B outlets with new menu Creation, Bar Concept and Promotions
• Implemented multiple system upgrades to improve processes and implement cost savings
• Annual room revenues of $30M and F&B revenue of $5.5M citizenM New York, New York
Assistant General Manager June 2015 – April 2017
• Managing OCC at 98%
• Training and implanting new Property management system along with new accounts payable system
• Working with F&B outlets and consultancy firm to implement new cocktail menus and standards
• Generating standard reporting procedures for auditing processes reducing Risk
• Working with Revenue management team and advising them of local events and best practice
• Managing Room revenue of $26M, F&B revenue of $2.5M, totaling $28.5M
• Improving guest satisfaction scores driving exceptional Tripadvisor ranking (21 out of 463) and Booking.com 9.1 score through guest engagement and creating a culture of teamwork
• Managing technical upgrades of guest rooms without impacting operation
• Collaborating with HR partners and legal teams to improve compliance while mitigating union exposure
• Hiring and training of new team members
• Working with Sales team on RFPs and developing strong relationships with partners
• Operating with an FTE of 35
Duane Street Hotel Hersha Hospitality New York, New York Hotel Manager September 2014 – June 2015
• Opening new F&B outlet and working with the design process
• Working with 3rd party F&B celebrity chef and managing lease agreement
• Full P&L responsibility and planning
• Payroll transition of punch clock system from ADP to Ultipro
• Managing all departments of the hotel
• Effectively managing room spread to increase sell through
• Working with internal audit team to improve compliance of business ac3h0v@r.postjobfree.com 201-***-****
21 Club by Orient-Express New York, New York
Sales Manager November 2013 – June 2014
• Developed long term business relationships with high profile companies
• Increased annual revenue from 8 million to 11 million
• Grow new lines of business and new market segments
• Instillation and implementation of new sales software
• Worked in an union environment and maximizing productivity
• Worked with customers and F&B team to provide truly unique dining experiences Villas La Sammana by Orient-Express Saint Martin, French West Indies Operations Manager October 2008– October 2013
• Managed annual revenue of $3.6 Million
• Increased ADR from $1970.00 to $2600.00
• Redesigned the operational structure of the property reducing payroll expenditure by 45%
• Improved customer satisfaction from 68% to 99% by better allocating resources
• Developed interns into management positions
• Ensured standards with 3rd party housekeeping firm Head Concierge
• Improved client satisfaction and experience
• Arranged private yacht and aircraft charters
• Developed activities with customers for the duration of their stay
• Arranged ground and air transportation on and off island
• Worked with outside suppliers to develop activities that were tailored to our customers
• Actively contacting customers and assigning teams to work with guests
• Developed team to work with selected vendors
La Samanna
Front Desk Associate
• Ensured correct billing to AR accounts and managing TA commission payments
• Ensured LQA scores of 98% for the department
• Worked in a union environment
ARAMARK London, England
Graduate Trainee October 2007– October 2008
• One of 3 graduate trainees selected for United Kingdom business
• Worked with the Ministry of Defense on a large contract merging 75 businesses into ARAMARK brand
• Helped redesign floor layouts to maximize revenue
• Trained staff on new operating procedures, inventory, accounting and Aramark culture Charleston Place Hotel by Orient-Express Charleston, South Carolina Hospitality Intern September 2005– September 2006
Front Desk
• Trained in a variety of departments in a five star hotel with over 450 rooms
• Worked with High volume front desk with 100-200 check ins and check outs a day Accounts Payable
• Learned the accounts payable process and managing cash flow of aged accounts EDUCATION
University of Bournemouth, School of Tourism, Dorset, England May 2007
• BA with honors in Hospitality Management