RESUME

Shaiful Islam

Mobile No : 009**********

E-mail: ac3h0i@r.postjobfree.com

Career Objective:

Work in a challenging profession where I can serve my responsibility by better use of my knowledge and experience and put all my efforts to reach the highest level.

Work Experiences:

Experience : 1

Company Name : Food Garden Restaurant

Position : Waiter

Location : Grand Trunk Road, Feni, Bangladesh.

Duration : 01-January-2013 to 10-December-2014

Responsibilities:

●Provide excellent customer service to ensure satisfaction.

●Greet customers and present menu.

●Make menu recommendations or share additional information upon request.

●Take and serve food/drinks orders and up-sell additional products when Appropriate

●Arrange table settings and maintain tables clean and tidy.

●Check products for quality and correct any problems.

●Deliver checks and collect payments.

● Working closely with all serving and kitchen staff.

●Follow all relevant health department rules/regulations and all customer service guidelines

Experience :2

Company Name : Facilities Management and Maintenance, Under of

Qatar Airways.

Company Location : Al-sharif tower, Old international airport area, Doha, Qatar

Position : Kitchen Jaintor

Area of Experience : Qatar airways First class & Business class lounges

Duty location : Hamad international airport, Doha, Qatar

Duration : From 10-January- 2015 and still continuing

Responsibilities:

●Daily allocation of rooms and deep cleaning tasks to team members

●Manage guest requests, including VIP amenities and communicating the to the relevant team members

●Routine inspection of guest bedrooms to ensure they meet standards

●Aware of all room categories and amenities

●Achieve positive outcomes from guest queries in a timely and efficient manner

●Carry out lost property procedures

●Ensure guest laundry is cleaned and delivered in a timely manner

●Report maintenance issues to Maintenance/Engineering Department

●Assist Head Housekeeper with training requirements

●Represent the needs of the team to others in the hotel

●Be environmentally aware

●Comply with hotel security, fire regulations and all health and safety legislation

●Assist other departments wherever necessary and maintain good working relationships

Experience: 3

Company Name : The Fenian Restarant

Company Location : Appayon Afroz Tower,Collage Road, Feni, Bangladesh

Position held : Cashier

Duration : 01-July-2011 to 15-November-2012

Responsibilities:

●Receive payment by cash, check, credit cards, vouchers, or automatic debits.

●Issue receipts, refunds, credits, or change due to customers.

●Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

●Greet customers entering establishments.

●Maintain clean and orderly checkout areas.

●Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

●Issue trading stamps, and redeem food stamps and coupons.

● Resolve customer complaints.

●Answer customers' questions, and provide information on procedures or policies.

● Cash checks for customers.

●Weigh items sold by weight in order to determine prices.

Seminar Attended:

G4S Security NDIA Project Training by G4S

G4S Seminar Hall, Doha, Qatar

Language Proficiency:

Language

Readig

Writing

Speaking

Listening

1. English

Good

Good

Good

High

2. Bangla

High

High

High

High

3.Hindi/Urdu

––

Good

High

Educational Qualification:

H.S.C (Higher Secondary Certificate) :CGPA: 3.50

Group : (Business Studies)

Year of Passing :2013

S.S.C (Secondary School Certificate) : CGPA: 3.50

Group : (Business Studies)

Year of Passing :2011

Computer Literacy:

All versions of windows

MS Office Software, Microsoft Excel

Fast typing and Email, Internet

Training Accomplishment:

●Food and Hygiene séance training from SGS

●Hazard Analysis and Critical Control Points(HACCAP)

●Housekeeping Chemical and Machine

●First Aid

●Hazardous Waste Management and Pollution

Special Skill:

Advanced interpersonal skills

Excellent verbal communication

Relationship and team building

Perform well in high-demand, fast paced environments

Maintaining hygiene and Food handling

Commitment to quality and service

Staff collaboration and customer friendly

Profit enhancement and quality control

Coordination skill

Personal Detail:

Name : Shaiful Islam

Father’s Name : Shahid Ullah

Present Address : Ezdan Village-38, Al Wukair, Al Wakrah, Doha, Qatar

Date of Birth : 05/02/1995

Religion : Islam

Sex : Male

Marital Status : Single

Nationality : Bangladeshi

Personal Interest : Visiting new places, familiar with new person, discovers new menu

Declaration:

I hereby certify that the particulars given above are true and correct to the best of my knowledge and belief.

Best Regard

Shaiful Islam

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