Kenneth B. Murray

Irmo, SC ***** 803-***-****

ac3gwc@r.postjobfree.com

https://www.linkedin.com/in/kenny-murray-58128b23

Quality Assurance & Business Management

15+ years of leading teams to success within high-growth organizations

Strong record of accomplishment managing multi-functional teams, including providing performance assessments, recruiting and staffing and quality control services.

Talent for developing effective business management initiatives that foster team collaboration and the achievement of organizational objectives.

Exceptional leader and communicator, with experience establishing solid relationships with senior management, internal and external business partners, as well as building consensus across multiple organizational levels.

Highlights of Expertise

Quality Assurance

Communication Skills

Recruiting and Staffing Initiatives

Compensation & Benefits

Human Resources Management

Business Management Principles

Customer Service

Influencing and Negotiation Skillset

Team Building & Development

Process Change & Improvements

Education

Project Management Professional (PMP) Certification Expected 2018

Villanova University, Villanova, PA

Master of Business Administration, Management 2017

Limestone College, Gaffney, SC

Bachelor of Business Administration, Management 1995

Limestone College, Gaffney, SC

Work Experience

Michelin, Lexington, SC

Quality Assurance Manager (August 2004 to Present)

Oversee quality control inspections, progress reports, negotiating and agreeing on quality procedures, assessing customer requirements and ensuring they are met.

Develop and Implement Quality management systems

Coordinate cross-training activities for staff and perform ISO 9001 audits

Develop reports and analyze data to determine trends

Lead a team to develop/adjust product specifications utilizing Root Cause Analysis-specifically Fishbone and Five Why’s

Oversee several projects to improve organization performance

Collect and analyze production samples to evaluate quality

Confer with department supervisors and other personnel to assess progress and discuss needed changes

Analyze program performance and review process to maximize ROI

Hampton Inn, Columbia, SC

Customer Service Manager (July 1999 to August 2004)

Managed a team of front desk staff in order to provide efficient and courteous customer service to all hotel guests, ensuring an exceptional client experience.

Provided departmental training initiatives, motivated team and work with them to make sure they abide by company policies and procedures

Conducted recruitment activities for all front desk staff, including reviewing resumes, interviewing, selecting and new hire orientation

Developed of customer insight methodologies, digital strategies and customer engagement

Performed daily audits to ensure staff were meeting the company’s service goals

Advance Auto Parts, Columbia, SC

Assistant Manager (August 1991 to July 1999)

Oversaw the day-to-day activities and performance of 25+ employees. Provided extensive training to all employees regarding customer service as well as corporate policies and procedures.

Audited and processed employee time and attendance records for payroll purposes

Directed store operations, including opening and closing the store, cash deposits, inventory control, store security and profit & loss statements

Volunteer & Development

Department fundraiser leader and volunteer team manager, 2015-2016

Facilitator, Michelin Sensqual Quality Courses, 2010

Management Training Seminar, Hospitality America, 2001

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