Customer Service Manager

JOYCE E. LIGGETT

***** ******** ***** 269-***-**** –Home

New Buffalo, MI. 49117 574-***-****- Cell

**************@*******.***

AT&T Internet Entertainment Midwest 2013-2017 South Bend IN

Dispatcher

Performed complex clerical duties requiring independent analysis, exercise of judgement, and, detailed knowledge of company and/or organizational procedures in a specific technology.

Responded to client system-related or other complex questions and fact-finds resolution to problems.

Actual point of contact for trouble resolution.

Prepared, maintained, analyzed and interprets reports and maintained employee records.

Researched and resolved payroll discrepancies.

Translated various coded information into appropriate system languages.

Regular and consistent experience interacting with customers either over the phone or face to face.

Use of keyboard to enter data in a free-field or fixed field format.

Accounts payable

Regular and consistent experience working with service orders

Assisted Managers and technicians with day to day issues.

TELETECH CORP. 2012- 2013

Englewood, CO

Customer Service Representative

Place orders online for customers of client and handle concerns and issues of customers.

Increase sales metrics through upselling products and accessories to customers.

Maintain quality customer service to customer satisfaction.

GIRL SCOUTS OF NORTHERN INDIANA –MICHIANA 2008-2011

Fort Wayne IN (South Bend Service Center)

Community Development Manager

Increased girl membership in three additional challenging areas of the council

Supervised 50 volunteer administrators for membership growth and development.

Supported volunteer base through dedicated customer service and prompt response time, which led to adult retention and increased membership.

Developed plans of work for better marketing strategy within assigned areas.

Developed plans of work for better marketing strategy within assigned areas.

Increased community awareness and visibility through presentations and community events.

GIRL SCOUTS OF SINGING SANDS COUNCIL, INC. 2003-2008

South Bend, IN

Membership Development Manager

Increased girl membership within this Girl Scout year by 15%.

Started new growth in underserved areas through new community collaborations.

Supervise 75 volunteer administrators for membership growth and development.

Supported volunteer base through dedicated customer service and prompt response time, which led to adult retention and increased membership.

Program/Training Mgr. 2001-2003

Older Girl Program Mgr.

Continued to grow volunteer training staff through coordination of Trainer Trainings. Revised GSUSA training module updates for the Girl Scout audience. .

Conducted monthly trainer roundtables to inform and educate council trainer corps.

Membership Specialist 1998-2001

Marketed the Girl Scout Mission in assigned areas to insure membership diversity and to increase both girl and adult membership.

Promoted Fund Development and Troop Sponsorship within assigned areas.

MARKET STRATEGIES, INC. 1992-1997

South Bend, IN

Shift Supervisor, Training Coordinator and Trainer

Supervised 40 Telephone Technicians in Telephone Research

Increased moral and production by implementing an incentive program for technicians

Hired and trained all new technicians in the area of Market Research using the CATI and Quantime systems.

EDUCATION

INDIANA STATE UNIVERSITY

Terre Haute, IN

BS in Communications (Radio,TV, Film)

Business Management (Minor)

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