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Customer Service Manager

Location:
Charlotte, NC
Posted:
November 24, 2017

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Resume:

Kerri Ng

**** ******** **, *********, ** ***** Tel: 704-***-**** Email: ac3gui@r.postjobfree.com

Professional Summary:

Over six years of purchasing experience in a professional environment with superior verbal and written communication skills.

Eight years of experience providing specialized multi lingual expertise in both Mandarin and Cantonese.

Strong practice of negotiating with vendors, establishing optimal lead times, and generating and maintaining critical items purchase orders.

Extensive knowledge of utilizing the Sage ERP tool to ensure accurate and concise data entry pertaining to item creation, maintenance, and procurement analytics.

Experience of travelling domestically and overseas for supply chain development and relationship establishment with vendors.

Professional Experience:

2For2 Trading Inc.- Purchasing Manager, Charlotte, NC Oct 2015-Present

Responsible for generating and maintaining up to date purchase orders and communicating purchase demands to suppliers to ensure on time supply for customer purchase orders; understanding the contractual requirements of the purchase orders and enforcing compliance and service requirements from vendors.

Developed, led and executed purchasing strategies focusing on the vacuum pumps industry; tracked and reported key functional metrics to reduce expenses and improve effectiveness.

Established optimal lead times with suppliers and freight vendors for best product availability at agreed upon shipping terms to destination and placing blanket orders which led to a decrease of 30% of item quantity on hand.

Assessed, presented and implemented improvements to import shipment processes by reviewing service standards and costs from freight vendors i.e. ocean imports, drayage, domestic ground, courier freight.

Ensured that all importing documentation and data (item level details declaration and HTS codes) for shipments are reviewed in detail to screen for compliance with US Customs, CBP and 2For2 Trading’s standards for seamless import processing into destination of title/ownership transfer; new or changed regulations to be consulted with the manager and logistics consultant.

Audited import logistics freight vendors to maintain competitive cost effective quotations and ensured service expectations are fulfilled by freight vendors; enforced vendor compliance with freight forwarders and 3PL partners when necessary.

Rowley Company- Senior Purchasing Agent, Gastonia, NC Apr 2014 – Sept 2015

Responsible for generating and maintaining up to date purchase orders and communicating purchase demands to suppliers to ensure on time supply for customer purchase orders; understand the contractual requirements of the purchase orders and enforce compliance and service requirements from vendor.

Sourced and allocated materials including plastic, steel, fabric, fiber, and wood from existing or potential vendors in North Americas.

Responsible for screening product set up data and completing Sage-MAS500 item set up and maintenance as it pertains to, not limited to, Item, Inventory and Vendor Item maintenance for precise execution of Sage tools as it impacts stakeholders.

Identified and audited cost and payable issues to ensure accurate review of purchasing cost records and payment terms.

Negotiated and tracked changes in MOQs and buy price with suppliers in the interest of increasing company profitability, maintaining optimal inventory levels and retaining records for future sourcing initiatives.

Maintained and developed up to date and accurate forecasting plans by utilizing sales strategy, historical data and other collaborative results with customers and Rowley sales team to complete purchases for optimal inventory levels as set by Rowley’s standards.

Addressed, screened and provided support for supplier inquiries on production, on time shipping and accurate ship quantities to ensure vendor meets expected performance from them; acted as a main point of contact to suppliers to establish healthy partnership as needed for meeting product specifications and shipping expectations.

LanguageLine Solutions- Mandarin and Cantonese Interpreter, Charlotte NC Aug 2012 – Present

Rendered correct concepts and meanings between source and target languages following complexity, clarity, tone, and style from one language into another, upholding the correct rules for grammar and syntax in both languages.

Provided strict renditions of client messages including every detail of the conversation, while providing professional services during challenging calls such as court hearings and law enforcement agencies calls at any time.

Employed good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expressions.

TSC Global LLC- IT Operations Specialist I, Charlotte NC Mar 2010 – Aug 2011

Processed an average of 700 daily EDI transactions including but not limited to purchase orders, invoices and credits.

Worked closely with both domestic and overseas distribution centers to ensure orders are filled and shipped promptly.

Provided technical support for other in-house departments.

Managed and administrated the company’s database as well as the order entry portal.

Built and maintained relationships with vendors and key customers.

QEMS Inc.- Material Coordinator/Buyer (Internship), Monroe, NC Aug 2009 – Nov 2009

Interfaced with engineering to determine the resources needed to meet production schedules.

Coordinated and expedited flow of materials, parts, and assemblies between sections or departments, according to production and shipping schedules or department priorities.

Compiled and maintained manual and computerized records, such as material inventory, in-process production reports, and status and location of materials utilizing MRP system Innovaxe and Excel.

Stealth Components Inc.- Procurement Specialist I (Internship), Charlotte NC Dec 2007 – Sept 2008

Allocated and sourced electronic components from several Asian countries.

Interpreted communications for the management and sales team.

Identified and built potential relationships with new overseas vendors, and to maintain relationships with existing major domestic suppliers.

Performed electronic components analysis, research, price negotiation and logistics arrangements.

Planed, scheduled, and managed orders with the extensive use of the MRP system Biz.

Education:

MBA, Concentration in International Business, Winthrop University Aug 2009

B.A. Sociology, Concentration in Criminology and Minor in Social Science, Winthrop University May 2005



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