Alisha Cradle, MHRM, PHR

Columbia, TN *****

CELL PHONE 615-***-****

ac3gtt@r.postjobfree.com

PROFILE

Accomplished, results oriented Human Resources professional with several years of comprehensive experience including recruiting and retention, conflict resolution, change management and benefit administration. Well practiced in the areas of employee relations, people management, compensation and organizational planning . Strategic partner with the proven ability to align HR strategies to attract, develop and retain top talent and foster an environment that motivates a diverse team to achieve organizational objectives. SKILLS SUMMARY

Recruitment & Selection

Training & Development

Continuous Improvement

Performance Management

Employee Relations

Organizational Planning

Change Management

Benefit Administration

Legal Compliance

PROFESSIONAL EXPERIENCE

IBEX Global Spring Hill, TN 12/2016 - Present

Manager, Human Resources

Consults with managers and supervisors on employee relations issues, providing open dialogue, seeking positive solutions and while consistently adhering to company policies and procedures.

Assists in ensuring safety policies and procedures are in place to ensure and safe work environment and assists in the facilitation of a safety committee

Ensures compliance to all federal/local laws, including Wage and Hour Regulations, DOL, FMLA/LOA, ADAA, and other leaves, OSHA and Workers Compensation.

Provides coaching and training to managers in all coaching to success efforts ensuring legal compliance and interpretation of company policies

Manages administrative tasks related to the HR function including but not limited to, verifications of employment, HRIS records, and maintenance of employee files.

CareAll Home Health Care Nashville, TN 04/2015 - 11/2016 HR Generalist

Assist in the development and execution of HR strategies that support business objectives and values. Performs broad professional human resources activities to support policies and programs including engagement, change management, performance & talent management, HR compliance, employee relations and succession planning.

Act as first line communication for designated leaders for performance counseling, employee development and disciplinary actions. Actively assists and supports effective employee relations. Coaches and counsels management on conflict management and resolution. Investigates complaints and other employee concerns. Ensures fair treatment and equitable application of company policies and procedures.

Review and interpret employment laws and regulations. Advise management appropriately to avoid liability and risks such as EEO charges. Works with internal/external counsel as appropriate.

Support recruitment and retention efforts for exempt and hourly associates to include workforce planning, performing job analysis, creating job descriptions and providing turnover analysis. SunTrust Bank, Inc. Nashville, TN 09/2009 - 03/2015 HR Manager

Administered and enforced human resources policies, programs and practices, including planning, organizing, developing, implementing, coordinating and directing all HR related responsibilities.

Determined and recommended employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale.

Coordinate with Corporate HR in the implementation of wage and salary structure, pay policies, performance appraisal programs, employee benefit programs and services, and company safety and health programs.

Partnered with the Training and Development team to create programs designed to address knowledge and skill gaps among front line employees.

Alpine Access Denver, CO 09/2007 - 10/2008

Customer Service Team Leader

Alisha Cradle, MHRM, PHR 615-***-****

Utilized performance management matrices to supervise, coordinate and schedule the activities of customer service agents.

Responsible for effective human resource administration including training, evaluations, salary increase recommendations, promotions and corrective actions.

Recommended policy and procedure changes in order to improve operations and support changing business requirements.

Identified trends using customer feedback and recommended solutions that would increase efficiency, improve effectiveness and reduce costs.

Verizon Wireless Murfreesboro, TN 05/1999 - 09/2007 HR Generalist

Consulted with hiring managers to develop an appropriate staffing and hiring strategy.

Led staffing and recruitment activities by sourcing, recruiting and screening qualified candidates.

Partnered with managers on a variety of issues including training needs, performance issues, policy interpretations and conflict management.

Assisted in the creation of job descriptions, salary recommendations and confidential investigations.

Conducted exit interviews and analyzed turnover data to identify potential trends. EDUCATION

Southern New Hampshire University, Manchester, New Hampshire Master of Science: Human Resource Management

Southern New Hampshire University, Manchester, New Hampshire Bachelor of Science: Human Resource Management

Kaplan University, Chicago, IL

Associate of Applied Science: Business Administration/Management Human Resource Certification Institute

Professional in Human Resources (PHR)

Contact this candidate