Customer Service Representative

Morgon Rivers

Family & Consumer Science Educator and Advisor - Union County Public Schools

Cheraw, SC

********@*****.*** - 843-***-****

To join a dynamic, growth oriented firm with excellent repute where I will be able to undertake my professional obligations in an effective and ethical manner and help improve the efficiency of the team as a whole and rise to top

ranks. To work in an institution with experienced and professional workers where I will be able to develop and grow by

working in a dynamic and challenging working environment and develop as a person. Willing to relocate: Anywhere

WORK EXPERIENCE

Family & Consumer Science Educator and Advisor

Union County Public Schools - Monroe, NC - 2014-08 - Present Managed classrooms, developed lesson plans/presentations, and served as Family and Career Leaders of America

Advisor.

• Curriculum, Instructional Planning, and Assessments in Family and Consumer Sciences Education

• Develops lesson plans and supplementary materials compatible with the division's basic instructional philosophy and congruent with course standards

• Provides individualized and small group instruction in order to adapt the curriculum to the needs of each student and subgroups of students

Mobile Consultant/ Customer Service Representative Wal-Mart Super Center Store - Cheraw, SC - 2007-07 - Present

• Help customers understand the products and services provided

• Provide third party sells for AT&T, Verizon, and Time Warren wireless products and services to customers.

• Makes client referrals for company

Lead Teacher

Chesterfield Marlboro Co - Blenheim, SC - 2011-08 - 2013-08

• Perform on-going developmental evaluations of children as required by funding sources

• Exchange information and serve as a member of a multi-disciplinary intervention/prevention team. Maintain accurate, complete and timely client and agency records

• Ensures that Assistant Teacher are kept updated in all matters concerning the classroom and program, i.e. Lead Teacher Meetings, lesson plans, policies & procedures, training received.

• Assures a healthy, safe, clean and developmentally appropriate environment for children. Internship

Wal-Mart Super Center Store - Ruby, SC - 2010-01 - 2012-05

• Discuss assigned duties with classroom teachers in order to coordinate instructional activities for children.

• Assist students in learning daily lesson objectives.

• Provide supervision of students during class time and meal times. Student Internship

Wal-Mart Super Center Store - Orangeburg, SC - 2009-08 - 2010-12

• Record written antidotal records of classroom activity, child's personal health, and child's progress inside the classroom.

• Assist teacher with supervision of classroom.

EDUCATION

Master's in Higher Education

Walden University

2018-06

Bachelor of Science in Home Economics/Family & Consumer Science South Carolina State University - Orangeburg, SC

2013

SKILLS

BUDGETS, CLIENTS, CODING, DATABASE, DATABASE MANAGEMENT ADDITIONAL INFORMATION

KEY STRENGTHS

• Recruiting- I possess a unique ability to identify, coordinate and manage talent to attain effective and efficient performance as evidenced in my success in recruiting students in different programs.

• Interpersonal Engagement- the many years of student engagement and engaging with clients at personally as a salesperson and customer care representative have helped improve my ability to interact and communicate at personal and interpersonal levels

• Leadership- Over the years I have acquired the ability to apply different management techniques while taking a leading role to formulate and implement critical decisions and take responsibility for the outcomes. I am eager to embrace new responsibilities and challenges at the same time work with individuals drawn from different disciplines and diversities in a harmonious manner while collaborating with senior management.

• Planning/Scheduling- mastery in planning and scheduling allows me to handle and complete assigned activities and projects with limited timelines and budgets and achieve the desired outcomes.

• Excellent organisational skills- keen in observing, documenting and coding vital details and information to help with efficient tracking, referencing and future endeavours.

• Presentation- highly capable of communicating, verbally or through written media, my thoughts, ideas and instructions, when required, to the management and team members in an orderly and effective manner for the betterment of results.

• Effective Educator- I have a distinctive ability to share knowledge with other individuals for both personal and overall improvement. I can successfully train and technical assistance in different levels of education programs.

COMPUTER PROFICIENCY

Word processing (word), Spreadsheet processing (excel), Database Management (access), Presentation

(Power point) and

Internet.

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