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Customer Service Microsoft Office

Location:
Atlanta, GA
Salary:
Negotiable
Posted:
November 24, 2017

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Resume:

DETRISS M SMITH

**** ********** ****, ******** **, 30093 • H: 678-***-**** • C: 678-***-**** • ac3gsz@r.postjobfree.com

ACCOMPLISHMENTS

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and

scanning documents for inter-departmental use.

Developed and implemented company's first employee manual outlining all proper business procedures and office

policies.

Researched and resolved billing problems that have been previously missed.

Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume

environment.

Reporting Established client payment plan program to monitor payment compliance and progress, reducing

uncontrolled payment activity by 80%.

Accounting Skills Operated computers programmed with accounting software to record, store, and analyze

information.

Successfully completed EDI audit daily.

Processed up to 5,500 invoices per month for large, multi-site organizations.

PROFESSIONAL SUMMARY

Organized administrative professional with hands-on experience supporting business areas such as accounting,

database management, and human resources. Collaborative team player with strong communication, decision-making,

and time management abilities.

SKILLS

Ability to prioritize Microsoft Office

Time management ability QuickBooks

Human resource knowledge Adobe software

Excel spreadsheets Resourceful

Meticulous attention to detail Dedicated team player

Advanced MS Office Suite knowledge AR/AP

Oracle AIMS

MS Outlook

Skills and Accomplishments

Superior attention to detail

Expertise in invoice and payment transactions

Accounts payable specialist

Customer Service

Total Account Balances

Batch Summary Reports

Coding 50 WPM/ 10K KPH Invoice Processing

Vendor Invoice Payments

In-House Accounting Software

Payable Discrepancies

WORK HISTORY

AP / Data Entry Administrative Operation II

UPS FSC - Roswell, GA 11/2005 - 03/2016

Organized files, developed spreadsheets, faxed reports and scanned documents.

Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Managed accounting operations, accounting close, account reporting and reconciliations.

Performed debit, credit, and total accounts on computer spreadsheets/databases, using specialized accounting

software.

Facilitated successful internal and external audits through sound and thorough documentation.

Monitored payments due from clients and promptly contacted clients with past due payments.

Reviewed all expense reports for accuracy and proper expense disclosure.

Composed effective accounting reports summarizing accounts payable data.

Coded and 10K KPH entered at 1,200-2,500 invoices each day into the in-house accounting software.

Researched and resolved accounts payable discrepancies.

Reviewed all expense reports for accuracy and proper expense disclosure.

Balanced monthly general ledger accounts to accurately record cost and month end accruals.

Telecom - Customer Service and Administrative Assistant

UPS FSC - Roswell, GA

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Verified that information in the computer system was up-to-date and accurate.

Eliminated outdated records by sending the records to be scanned.

Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Updated departmental standard operating procedures and database to accurately reflect the current practices.

Identified and resolved system and account issues.

Ensured work was accomplished in a safe manner in accordance with established operating procedures and

practices.

Processed an average of 5,500+ invoices per month for a large-scale organization.

Researched and resolved billing and invoice problems.

Rectified escalated accounts payable issues from employees and vendors.

Opened and assigned new client accounts, Audited, ran Month End Reports to scope vendors accruals.

TSP - Customer Service and Account Auditor

UPS FSC - Roswell, GA

Verified that information in the computer system was up-to-date and accurate.

Compiled statistical information for special reports.

Processed confidential tax form information.

Acted as a liaison between logistics, carriers and customers.

Produced bills of lading and updated shipment status information.

Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.

EDUCATION

Associate Degree: Business Computer Science

Gwinnett College - Lilburn, GA 2006

Business Computer Science

Bachelor of Science: Project Management

Pursuing Strayer University - Duluth, GA 2016

Project Management



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