Donette A. Wharton-Perry

Warrens Heights, Warrens, St. Thomas

Tel: 253-8543 (m)

Email: ac3gs3@r.postjobfree.com

Profile Statement

Meticulous individual who undertakes complex assignments, meets tight deadlines and delivers superior performance and service. Possesses practical knowledge of corporate analysis and business markets. Applies strong planning and analytical skills to inform senior management of key trends. Operates with a strong sense of urgency and thrives in fast-paced environments, providing the highest standards of service at all times.

Core Competencies

Project management

Client relations specialist

Strong leadership and motivational skills

Strategic planning

Forecasting and planning

Strong administrative skills

Professional Experience

2013 – present Gildan Activewear Christ Church

Team Leader - Inventory Control

Analyse inventory levels, production speed, transit times and product demand to determine reorder quantities for the Belgium and Manchester DCs. Responsible for managing and executing the day-to-day inventory control operations of these warehouses, as well as the staff flow. Training staff in key areas of operations. Expediting reports and assessments with great accuracy.

2010 – 2013 Gildan Activewear Christ Church

Customer Service Analyst

Advise customers on availability of products, while handling their personal accounts and supplying them with feedback and support. Presenting an analysis of trends within the market place and advising on ways of dealing with slow periods of purchases. Training new employees on various roles within the organization. Managing the warehouse in Belgium, as well as the staff.

2006-2010 Simpson Motors Ltd. St. Michael

Mercedes Service Advisor & Trainer

Advise customers on the servicing of their vehicles. Liaise with other departments to monitor the progress of jobs. Build customer confidence and trust within the department and company as a whole.

2005-2006 RX International Christ Church

Client Relations Representative & Trainer

Answering all customers queries in regards to medications ordered and received. Supervising agents on the handling of calls, and ensuring that clients receive the highest quality service at all times. Training new agents on the required procedure for handling calls. Retraining where necessary. Planning and executing new programmes for customers.

2003-2004 Oceanic Digital Jamaica Limited KingstonA

Client Relations Executive & Trainer

Identifying and exceeding clients’ mobile needs with efficient and effective relationship management. Ensuring that all clients receive the highest quality of services and professionalism offered by the company. Assisted in training new personnel, producing daily, weekly and monthly reports and monthly scheduling of agents.

Customer Service Agent

Providing information to customers on all products and services. Upselling features and service. Resolve customer queries for all products and services, provide information to relevant departments for this resolution. Activate and disconnect features or services offered by the company. And updating of customer database.

2002 Bank of Nova Scotia Kingston A

Bank Teller

Distribution of cash – both incoming and outgoing. Preparing daily lodgments, daily reports and disbursement of cash. Coaching customers on their best financial options when necessary.

Education

2009 – 2013 University of Wales

Masters in Business Administration

2007 – 2008 U.W.I. School of Continuing Studies

Certificate in Marketing, Public Relations & Advertising

1999 – 2003 University of the West Indies, Mona

BSc. International Relations & Psychology

1996 – 2000 University of Technology, Jamaica

Diploma in Business Administration (Finance major)

1996 U.W.I. School of Continuing Studies

Certificate of Distinction in Microcomputers for Business Applications

Technical Skills

Proficient in Microsoft Office Suite

Proficient in Enterprise One Application

Knowledgeable in the use of Automatic Call Distribution tool

ACCPAC

Teacher of English (ages 4 – 10)

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