Joyce Layne-Shearin

*** ****** **. *** ****, N.Y. Apt 4A

Email: ac3glu@r.postjobfree.com Phone: 646-***-****

PROFILE

Highly-disciplined professional with an extensive background in health care and customer service.

EMPLOYMENT

Port Authority of NY & NJ New York, NY October 2016 - Present

Porter

Provide custodial maintenance services inside and outside Port Authority Station.

Clean all bathrooms and stock with necessary items.

Other duties include sweeping, mopping, changing garbage and cleaning escalators.

Community Action For Human Services Queens, NY July 2014 – March 2016

Direct Care Counselor

Provide effective daily living schedule including assistance with personal hygiene.

Help clients live as independent as possible. Report physical and behavioral patterns reading to them and engaging in social conversation.

Effectively communicate with the visiting nurse to ensure clients well being; take vital signs.

Food Preparation, Travel companion for community events and recreational activites, Light housekeeping.

VIP Health Care Services Bronx, NY Aug. 2014 – January 2016

Home Health Aide

Primary focus is helping parents who have open ACS cases.

Duties include assisting parents their children. My duties include, but are not limited to: homework, school escort, cooking and cleaning to ensure the child is properly cared for.

Assist child(ren) in their daily routines and tasks to ensure they are leading a happy and healthy life.

Urban Resource Institute Queens, NY Dec. 2004 - Dec. 2013

Direct Care Counselor

Assisted developmentally disabled adults at their residential site by providing hands on assistance with daily living activities such as toileting, dressing, feeding and bathing.

Organized games, community outings and activities of recreation in accordance with their level of functioning.

Provided assistance needed with medical care routines.

Accompanied residents to medical, dental and other appointments as necessary.

Staples New York, NY May 2002 - Dec. 2003

Front End Supervisor

Provided hands on training, multi task, evaluate and react to performance issues with strong communication, customer service and leadership skills. Maintained merchandising standards for register end caps. Excellent customer service.

Provided acceptable levels of customer service, and executed all service desk and cashiering policies and procedures as outlined in the Cashier Training Manuals as well as Cash Office functions.

Starbucks New York, NY Nov. 1999 - Oct. 2002

Shift Supervisor

Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback on shift to ensure operational excellence and to improve partner performance.

Ensured monthly orders were within budget, administration associated with payroll, following set Company procedures and Customer Service.

Executed store operations during scheduled shifts. Organized opening and closing duties as assigned.

Au Bon Pain New York, NY June 1996 - Nov. 1999

Customer Service Representative/Cashier

Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Held full accountability for money distributed to registers.

Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovered and responded to customer needs.

HeartShare Human Services New York, NY Oct. 1998 - June 1999

Direct Care Counselor

Assisted consumers with socialization, daily living skills and group recreation. Individualized community inclusion walks, and supervised excursions.

Completed all skill training, progress notes, homemaker personal care, medication administration records and other work related documents.

Provide formal and informal training and assistance with social interaction skills: talking, writing, leisure activities, treatment toward self and others, etc.

EDUCATION

State University of New York, GED

Gentle Care, Home Health Aide Certification

Strive Career Path, Certificate in Medical Billing

Contact this candidate