Theodore G. Nibler II (Ted)

Cell 503-***-****, Email: ac3gkc@r.postjobfree.com

Technical Summary

Applications:

Microsoft Office, Webex, MS Word, MS Access, MS Excel, MS PowerPoint, MS Project, Outlook, ccMail, MS Exchange 2003, ISA server, Netscape, Internet Explorer, IEAK, Telnet, VNC, Dameware, PC Anywhere, Right Fax, Citrix, Lap link, Visio, Dreamweaver 3, FrontPage 2000, Adobe Acrobat, Remedy, eAssist, Ghost, Paltalk, NetMeeting. Lotus Notes, Meditech.

O/S & Protocols:

Microsoft Windows 98, XP, 2000 professional, Windows NT server & workstation, Windows 2000/03 Server / Advanced Server, Microsoft Terminal Server, Active Directory, Exchange 2003, VPN, TCP/IP, IPX/SPX.

H/W:

Dell, IBM desktop PCs and compatibles, Laptops, Palm Pilots, IBM Servers, HP Servers, Switches, Shasta Routers, Patch panels and Hubs, Cat 5 wiring, DSL connectivity, Ethernet, copiers and fax machines, HP LaserJet Printers, Tektronix Phaser Printers, Scanners, Logitech web cameras, Infocus projection systems.

Professional Experience

ATOS Dealer Helpdesk Lead 4/12 – 8/17

Daimler Trucks

Responsible for review of resumes, interviewing and hiring HD Personnel.

Assigning schedules to DHD personnel to ensure coverage.

Trains DHD personnel.

Ensures all SLAs are met and/or exceeded.

Member of the Dealer JAD

Member of Change Release Board

SpecPro Product Expert for 8 years

Attends SpecPro Development meeting

Point of escalation for customer issues

Supports custom applications used for design of custom heavy duty trucks.

Provides Training and mentors new technical employees on custom applications and Helpdesk procedures.

Provides connectivity support to Truck dealerships worldwide dealing with firewalls and proxies.

Researches escalated issues for resolve to programmers.

Creates user accounts within IDM system

Writes and reviews knowledge base articles for junior techs.

Adjust team schedules to provide coverage to meet and exceed SLAs.

Provides as needed reports for ATOS Management

Technical Environment: Microsoft 2000, XP, Office, Webex, SpecPro, IE 7, Norton, McAfee. BMC Tuner, Remedy, SAP.

Bradson Technologies Dealer Helpdesk (contract) 8/06 – 4/12

Daimler Trucks

Supports custom applications used for deign of custom heavy duty trucks.

Provides Training and mentors new technical employees on custom applications and Helpdesk procedures.

Provides connectivity support to Truck dealerships worldwide dealing with firewalls and proxies.

Researches escalated issues for resolve to programmers.

Creates user accounts within IDM system

Writes and reviews knowledge base articles for junior techs.

Technical Environment: Microsoft 2000, XP, Office, Webex, SpecPro, IE 7, Norton, McAfee. BMC Tuner, Remedy, SAP.

TekSystems IT Consultant (contract) 4/06 – 8/06

Willamette Falls Hospital

Research and recommend purchasing for company standard hardware/software.

Work with vendors to resolve issues as they relate to contracts.

Create Helpdesk documentation for End-user/Helpdesk usage.

Cover Helpdesk calls at phone/desktop level.

Responsible for rollout of 25 new desktop units.

Create user accounts within Active Directory, DHCP reservations.

Technical Environment: Microsoft XP, Windows server 2003,200 and NT. GhostCast Server, IE IBM Tivoli, Lotus Notes. Meditech.

Bradson Technologies Desktop Engineer (contract) 2/06 – 5/06

Schnitzer Steel Ind.

Created / Maintained desktop images.

Provided phone/remote support to multiple locations using Remote desktop.

Inventory control for incoming/outgoing hardware/software.

Production control for new user creation under SOX compliance.

Creation of new user accounts within AD and Exchange for 2000 User Corporation.

Performed cleanup of Active Directory

Technical Environment: Microsoft Office 2000/03, GhostCast Server, Internet Explorer, Windows 95, Windows 2000 Professional, Windows 2000/2003 Server, Active Directory, Exchange 2003, IBM Tivoli.

Rail Europe Group, Information Systems Administrator 5/03 – 12/05

Responsible for planning, deploying, and maintaining, all software and hardware, both at the desktop and server level.

Provided on site support for 150 PCs / Servers Windows NT/98/XP/2003 platforms for a wide range of application software, Internet connectivity and mail clients (exchange, outlook) etc.

Create/Maintain ISA (proxy) server, Exchange2003, Active directory.

Managed data center servers, performing daily backups and updates.

Responsible for assigning day-to-day tasks to primary support personnel

Project management for company move, to include negotiation with vendors/contractors for services.

Technical Environment: Microsoft Office, Microsoft Office 2000, Telnet, Ghost, Netscape, Internet Explorer, Windows 95, Windows 2000 Professional, WP, NT Server, Windows 2000/2003 Server, ISA 2000, Veritas backup, Active Directory, Exchange 2003, Tourgate, Sabre. Dameware, VNC,

Sedona Group/DIRECTV Broadband, Tier 3 Technical Support Lead 1/02 – 3/03

Lead technician for escalation team consisting of approx 15-20 individuals.

Provide 3rd tier technical support for customer resolution

Identified and resolved escalation issues for Advanced Technical Support Reps.

Works with L.E.C. (Local Exchange Carriers) to resolve problems with line quality or issues within the phone company’s network.

Diagnoses and resolves complex provisioning and technical issues.

Resolves packet loss, latency and issues.

Resolves network connectivity issues within TCP/IP.

Technical Environment: Microsoft Office, Microsoft Office 2000, Telnet, Ghost, Netscape, Internet Explorer, Windows 95, Windows 2000 Professional, WP, NT Server, Windows 2000 Server, MAC, eAssist, ILEC/CLEC trouble ticketing software, Nortel “Shasta” routers.

HCS Consulting Services Network Consultant 2/01 – Present

Provided initial contact and evaluation to small businesses.

Built and maintained network servers / desktop clients.

Upgraded desktop computers both hardware & software, and operating systems.

Troubleshot network wiring issues.

Resolved network connectivity issues within TCP/IP.

Performed Network Administrative duties,

Technical Environment: Microsoft Office, Microsoft Office 2000, Ghost, Netscape, Internet Explorer, Windows 95, Windows 2000 Professional, NT Server, Windows 2000 Server / Advanced Server, TCP/IP, HP Laserjet printers, Tektronix Phaser printers, IBM compatible PCs, Dell Laptops, Palm Pilots.

Renal Care Group Sr. Systems Technician NW Region 12/00 to 2/01

Contract evaluations / purchasing from vendors of phone systems, copiers, network wiring /equipment setup.

Maintained inventory controls of supported software and hardware for deployment.

2nd tier Desktop / Phone support for 250 users.

Troubleshooting of hardware / software applications.

Microsoft NT server / Exchange administrator. (Account setup, distribution list management, backups /restores)

Technical Environment: Microsoft Office, Ghost, Citrix, Netscape, Internet Explorer, Windows 95, Windows 2000 Professional, NT Server, Microsoft Exchange Server, TCP/IP, HP Laserjet printers, IBM compatible PCs, Dell Laptops, Infocus projection systems.

Louisiana-Pacific Corporation Project Coordinator/ 2nd Level Desktop / Network 05/98 to 12/00

Analyzed Y2k information gathered by field representatives

Contact point for facility managers, manufacturers and vendors

Maintains database of Y2k status of LAN/WAN, desktop PC’s, laptops, and automated manufacturing systems

Compile information for presentation to upper management.

Established inventory control / ordering procedures for corporate Desktop Support personnel worldwide.

Trouble shoot hardware and software for PC LAN/WAN, Internet and local support issues

Provided evaluation of new hardware/software to insure compliance with corporate standards and usability.

Assist clients with configuration issues over the phone and at desktop.

Technical Environment: Microsoft Office, Ghost, Remedy, WinBench, Netscape, Internet Explorer, Windows 95, Windows 2000 Professional, Palm Pilots, NT Server, TCP/IP, HP Laserjet printers, Tektronix Phaser color printers, IBM compatible PCs, HP/IBM Laptops, HP servers, IBM servers, Infocus projection systems, Lucent DSL/Wireless equipment, various hubs/switches/patch panels.

TekSystems Contracted to Louisiana-Pacific Corp Desktop Support Tech. 9/97 to 5/98

Stream International Technical Services Representative 03/97 to 06/97

Mentored 1st level Technical Support Reps

Handled calls escalated to the 2nd level, including irate customers.

Handled customer calls relating to tech support and configuration of client PC’s over the telephone.

Worked with complex TCP/IP and communications related issues

Maintained call log of incidents for internal knowledge base and problem resolution

Technical Environment: Microsoft Office, Remedy, Netscape, Internet Explorer, Windows 95, Window 3.1, TCP/IP, HP printers,, IBM compatible PCs, HP/IBM Laptops.

Military Experience

United States Air Force Security Systems Operations Honorably Discharged 07/87

Education / Certifications

College of the Air Force/University of Maryland Business Administration BA,1986

MCP Microsoft Certified Professional Windows NT 4, Installation and Administration

TCP/IP Administrator

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