AERIAL AMEY

***** * ****, ** ********, AZ ***** H: 480-***-**** ac3ghw@r.postjobfree.com

PROFESSIONAL SUMMARY

Exceptional leader talented and technically-savvy with outstanding relationship building, training and

presentation skills. Motivated professional with solid experience managing all levels of large scale projects,

including budgeting and administration. Excellent at juggling multiple tasks and working under pressure. Broad

industry experience includes Human Resources, Finance and Legal. Experienced Investigator professional with

strong leadership and relationship-building skills. Served as consultant to leaders on workforce relations issues

of low to high complexity; Assisted leaders with assessment of individual and team performance improvement

needs and the development of associated action plans. Served as project and program lead, developing work

plans, and providing the required level of direction and support for successful completion of projects

SKILLS

Project management Extremely organized

Team liaison Data management

Self-motivated Process implementation

Strong verbal communication Risk management processes and analysis

Conflict resolution Client assessment and analysis

Staff development Team leadership

HR Legal Federal and State law knowledge

WORK HISTORY

AML On-boarding Assistant Vice President, 03/2015 to Current

JP Morgan Chase – Phoenix, Arizona

Know your client (KYC).

Ensure all client records are compliant with regulatory standards, ensure high quality and timely completion

of all client-level due diligence requirements at the onset and renewal of client relationships.

Involved with the client on-boarding and account opening process in the Global Wealth Management.

Pre-fill account opening documentation for clients, review completed documentation packages, complete

data collection, coordinate with different functional areas to resolve any documentation issues, and respond

to client and internal inquiries in a timely and personalized manner.

Developed new process for employee evaluation which resulted in marked performance improvements.

Act as an interim manager when current manager is out of the office

Handle escalated issues from the front office sales team, respond to team member questions and concerns,

train new hires, and handle multiple projects assigned from upper management

Conduct and coordinate new Associate onboarding and orientation

Investigator I, 02/2014 to 03/2015

JP Morgan Chase

Perform detailed recovery investigations on fraud losses and fraud claims.

Reduce losses on credit card fraud cases by thoroughly reviewing account and transaction details for

recovery opportunities.

Process chargebacks to merchants, Identify and research all sources of recovery by analyzing bank

statements, negotiable instruments and extensive internet and banking system searches.

Utilize strong interpersonal skills to conduct telephone interviews with suspects, witnesses and other

financial institutions to recover funds.

Document detailed case analysis.

Collect suspect information to start a suspicious activity report (SAR).

Write detailed summary report of all activity pertaining to fraudulent activity on an account to send to law

enforcement through FINCEN.

Quality/Compliance Analyst, 12/2012 to 02/2014

JP Morgan Chase

Complete internal reviews, ensuring controls are validated, risks are mitigated and issues are appropriately

documented.

Develop review plans that encompass company policies, existing process/procedures and are in compliance

with state, federal and investor guidelines.

Perform appropriate testing & validations, as assigned, of existing risks & controls to determine if they are

accurately identified and that associated controls are in place to mitigate those risks.

Review Title, Hud-1, Payoff Letters, Underwriting conditions, loan origination and closing documents.

Experience with FHA, VA, CONVENTIONAL, FNMA, FREDDIEMAC HARP LOANS.

Card Risk Management Fraud Analyst, 11/2011 to 12/2012

Chase Bankcard Services

Outbound calls to Businesses and consumers, thoroughly review security information and account activity,

Set accounts up for investigation when fraud is suspected, review suspicious credit card authorization

reports and contact cardholders to verify charges.

Make judgmental decision and submit fraud claims.

I consistently exceed goals for quality calls (solving customer needs), Regulatory Compliance, and

Productivity each month.

Fraud Analyst, 06/2010 to 09/2011

Bank of America

Inbound and Outbound phone calls, respond to customer inquiries, review accounts, validate information,

verify activity, input payment information, Exceed goals, and quality set forth by dept by consistently being

in the top 15 on the scoreboard out of 117 employees.

Productivity 135%, My judgmental skills helped me to have an exceeds in Fraud quality (Fraud Identified).

Process payments for delinquent accounts, Submit fraud claims, Confirm Identity theft, Coach Tenure

Co-workers to improve current skills, made power point presentations for team meetings, Train New hires.

Admissions Coordinator, 12/2008 to 06/2010

University of Phoenix

Performing various clerical and administrative functions to ensure that processes are timely and accurate,

make sure that necessary student information is available to internal and external customers.

Call Center Specialist, 09/2007 to 12/2008

Respond to a high volume of inbound calls, average 115 calls per day answer general educational questions,

Data entry, enter potential students information into the computer system, Route callers to appropriate

department, Help navigate potential students through the university website to get more information and/or

transfer to enrollment counselor.

EDUCATION

Bachelor of Arts: Human Resources Management, 2017

Ashford University -

Contact this candidate