Ana Maria Garcia

** ********* ***, *********, ******* L3t 4J5

E-mail: ac3ggf@r.postjobfree.com Cell: 416-***-****

OBJETIVE

To make significant and positive contributions to an organization using my education, work experience and own skills to ensure all customers have an exceptional service experience.

SUMMARY

Over three years of International Experience working in Hotels and Restaurants

Acquired Travel and Tourism Diploma

Established and maintained a high degree of relations with customers over the 5 last years

Excellent teamwork skills as proven with my 15 years of competitive sports

Capable of handling multiple responsibilities while maintaining positive feedback from clients

Effective leadership skills obtained over multiple years of working with children

Proficient in the use of MS Office tools - Word, Excel and PowerPoint

Fluent in communicating, reading, and writing in Spanish

PROFESSIONAL EXPERIENCE

Server / Hostess Nov 2017 – Present

Smash Restaurant, Markham, Ontario

Provide food and beverage service to the customers in a prompt and courteous manner.

Assistant Manager Nov 2016 - Nov 2017

La Porchetta Italian Restaurant, Surfers Paradise, Queensland Australia

Manage waitron/bar staff, ordering produce/stock, coding and various paperwork, managing front of house (bar and restaurant), handling money and banking, managing and promoting events (charity or private functions).

Retail / Maintenance May 2016 - Nov 2016

Mayfair Pools, Markham, Ontario

In charge of dealing with day to day customer service inquires, while being able to operate a cash register. As well as performing chemical analysis of water samples on customer pool.

Ana Maria Garcia Cell: 416-***-****

Front Desk Agent Jan 2015 - Jan 2016

Mobilize- Canada

Sawridge Hotel, Fort McMurray Alberta & Inns of Banff Hotel, Banff Alberta

Responsible for customer service, welcoming the guest, in charge of booking, scheduling and conference in the hotel, noting the important agenda, and other task related to daily hotel management operations.

Server Aug 2015 - Jan 2016

Bumpers Steak House, Banff, Alberta

Provide food and beverage service to the customers in a prompt and courteous manner.

Internship Abroad Jan 2014 – Apr 2014 Lido Hotel, Johannesburg &

Zulu Nyala Game Lodge Heritage, Reserve Hluhluwe, South Africa

Selected to participate in an internship in South Africa, it was part of an academic program from Seneca College.

Maintained a high standard of personal appearance, accountability of guest relations, and food service. Tended to all bar related needs while maintains excellent customer service. Adapted well to shared living arrangements and cultural requirements. Assisted with office duties, completed filing, and inputted information into database.

EDUCATION

Ontario Secondary School Graduate 2012

St. Robert’s Catholic High School, Thornhill, ON

Travel & Tourism, Diploma 2014 Seneca College, Markham ON

CERTIFICATIONS

- Tico Certified - Sabre Trained

- Standard First Aid With CPR-C - High Five Certified

- Smart Serve Certified - TESLO Certified

EXTRA CURRICUALR INVOLVEMENT

Varsity Hockey & Soccer Team 2008 to 2012

St. Roberts Catholic High School, Markham ON

VOLUTEER

Coach soccer at Thornhill Soccer Club 2012

REFERENCES

Available upon request

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