Shady Mahmoud Abdel Latif

Personal Information :

Nationality: Egyptian

Marital Status: Single

Residency status: Transferable

Date of birth: 29/06/1989

Cell Phone: (965-********

Email Address: ac3g9r@r.postjobfree.com

Objectives :

Desiring a challenging career opportunity where I can utilize my past experience. Education :

Faculty COMPUTER SCIENCE & LEARNING Mansoura

University

Graduation year 2010

Project Evaluation Very Good

Cumulative Estimate Very Good with Honor Degree

Courses :

Previous Work Experience :

Working in International Clinic As CUSTOMER CARE and Call center from 2013 until now:- 1. Answer phones and respond to customer requests. 2. Sell product and place customer orders in computer system. 3. Provide customers with product and service information. 4. Upsell products and services.

5. Transfer customer calls to appropriate staff.

6. Identify, research, and resolve customer issues using the computer system. 7. Follow-up on customer inquires not immediately resolved. 8. Complete call logs and reports.

COURSE CENTER

ORACL DBA administrator New Horizons center

Auto CAD 2D Ministry of communication

ICDL (Certified from UNISCO) New Horizons center

English conversation New Horizons center

Working in Alufix contracting Co As Estimation project and Officer purchases:- 1. Pricing of construction projects and submit them to companies 2. Work of quotations and submit them to companies 3. Analysis of the projects required quantities

4. Continue to work and find out what it needs from the purposes 5. Work of purchase of supplies requests

6. Follow-up to the arrival of materials and auditing with the accounting department Worked in British link Kuwait Company As IT Officer and Estimation:- 1. installing and configuring computer hardware, software, systems, networks, printers and scanners 2. planning and undertaking scheduled maintenance upgrades 3. talking to clients and computer users to determine the nature of problems 4. responding to breakdowns investigating, diagnosing and solving computer software and hardware faults 5. repairing equipment and replacing parts

Worked in ALSOHA FOODSTUFF COMPANY As Customer Services:- 1. Attracts potential customers by answering product and service questions; suggesting information about other products

2.Opens customer accounts by recording account information. 3. Maintains customer records by updating account information. 4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

5. Maintains financial accounts by processing customer adjustments. Skills :

General Skills : Willingness to learn, Effective communication skills, Good time management, Ability to prioritize, Enthusiastic, Energetic, Friendly.

Computer Skills: full knowledge about Microsoft Office . Languages :

Arabic : Mother tongue

English : very well speaking and writing

References :

References : Documents available upon request.

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