YOLANDA JOHNSON

*** ********** **** *** ***

MOBILE, AL 36609

251-***-**** or 251-***-****

ac3g2w@r.postjobfree.com

CAREER OBJECTIVE

Looking for an Administrative Data Entry position where I can utilize my years of customer service experience and excellent skills in the customer service field. PROFESSIONAL SKILLS PROFILE

Seven year of related work experience plus an internship in combination with strong academic training and credentials in:

• 69 WPM • Word Processing

• Credit & Collections Operations • Spread Sheets

• Financial Analysis & Reporting • Database Management

• Budget & Cost Analysis • Project & Team Leadership EDUCATION

BS – Business Management, GPA – 3.89, June 2010

UNIVERSITY OF PHOENIX ONLINE, Phoenix, Arizona

Honor & Activities:

• Member, Golden Key National Honor Society

• Member, Phi Theta Kappa National Honor Society

• Dean’s List (2 Semesters); President’s List (1 Semesters)

• President, Student Accounting Club (2 years)

EMPLOYMENT EXPERIENCE

Night Auditor Supervisor

October 2010 to Present

Candlewood Suite

Mobile, AL

• Processes all credit card transactions.

• Check guest in and out.

• Knowledge of Opera Software

• Balance taxes from sales lodging.

• Checks deposits and to sure they are all correct.

• Match the hotel cash and credit.

Accounting April 2006- October 2010

Homewood Suite Hotel

Mobile, AL

• Process military exempt taxes

• Balance debits and credits and correct rooming transaction.

• Handle wage and salary calculations, as well as employee payouts and payments.

• I producing month-end accounts, along with comparisons to help forecast business earnings. Infant Teacher January 2004- February 2006

Corpus Christi Daycare

Mobile, AL

I instruct the baby in early language development, physical development and social skills.

• Feeding

• Diaper Changing

• Reading

Customer Service Representative July 1996- August 1998 Comcast Cable Company

Mobile, AL

I interact with customer either telephone, email or face to face to assist with variety of customer inquiries and issue.

• Records customer information and inquiries.

• Correct errors and discrepancies on customers' billing statement.

• Prepares work orders accurately; processes payments.

• Enter credit card information accurately.

REFERENCES: References and transcripts available by request

Contact this candidate