Kumar Rajeev

GENERAL MANAGER (OPERATION)

**-* ****** ******* (Jhilmil Colony)

Delhi – 110095

Cell No. +91 – 999-***-****, 901-***-****

E-mail id: ac3g0e@r.postjobfree.com

ac3g0e@r.postjobfree.com

Maximizing resources and improving bottom line through expert leadership in quality service, Staff Development,

Cost Control, and visionary P&L Management.

Senior Operation and General Management executive leveraging more than 25 Years of top-level Profit and Loss responsibility for multi-service Hotel / Restaurant / Resort. Repeatedly hired and commended by owners for improving bottom – line margins while increasing quality and service in organizations ranging from 35 to 450 employees .6 Core budgets, Building strong tems and efficient systems to positively impact start – up businesses growth, and downsizing objectives.

“Providing effective solutions that produce immediate impact and contribute to long – term Success.’

CORE SKILL AND KNOWLEDGE

Manpower Management and Training: Directly managing team effectively, short listing and Hiring right candidates, Coordinating and resolving management issues and imparting comprehensive training to the team and keeping them motivated.

Revenue Management: Handling monthly costing, profit and loss statements and cost saving reports while handling Cost of service analysis, Cost of variables and semi-variables.

Business Development: Playing stellar role with aggressive frontal leadership resulting in increasing sales turnover and profitability levels in business, keeping an eye on corporate customers and meeting with them in order to update them with new marketing packages and promos to retain them, also help team in Brand franchising.

Store Management: Responsible for handling different cuisine and dynamic operations, managing office operations, including inter departmental coordination, logistics of supplies quantitatively and qualitatively to the warehouse and ensuring stock levels at all times and preparing budgeted purchase, indents, issues, maintaining SOP’s, FIFO & all documentations.

Customer Relationship Management: Interacting with customers whenever required and handling the grievance and complaints for customer’s satisfaction. Ensure service standards are being maintained. Actively involved in organizing events like food festivals & parties for corporate clientele & VIP guests involving staffing & resource allocation & deployment.

Administration: Handling day to day general operations and generate monthly, weekly and daily reports. Major focus on P&L of the organization and focus on increasing sales with respect to higher profit margins in coordination to the marketing division.

Quality Assurance: Implementing new policies & procedures in the department and ensuring adherence of international standards in the organizations in accordance with guidelines: ensuring that procedures and policies are complied with by entire staff.

Operations / Logistics: Responsible for handling Operations, managing Office operations and Supplies, handling events and Off-site sales, Room booking ( Front Office), Catering, banquet and other parties.

Staff Training and Management: Directly recruiting and managing insiders, drivers and other team members to ensure seamless coordination and timely and efficient client servicing.

GENERAL MANAGEMENT EXPERIENCE

SAM HOTELS OF GROUP

(Sam Hôtel - E-582, GREATER KAILASH –Il, NEW DELHI – 110048, Sam Surya Hotel Rajouri Garden Delhi As an General Manager 25th December 2014 to till date)

Functional Responsibilities: Legal and Statutory Compliances:

Food License- Validity & renewal.,PF nomination in the name of General Manager., Registration under Shops and Establishment Act,MCD/Police permission.ESI Registration., Sales Tax/ Vat Registration

Hotel Consisting Rooms and multiple F&B facilities. Analyzed financial and operational deficiencies and implemented strategic initiatives to improve quality of service and cost controls throughout all departments. Developed comprehensive training programs to build confidence and decisive customer service at all levels.

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MOTI MAHAL DELUX MANAGEMENT SERVICE PVT. LTD., MOTI MAHAL DELUX – TANDOORI TRAIL ( SOUTH ASIAN HOSPITALITY SERVICE PVT. LTD.) AS AN GENERAL MANAGER 29 DECEMBER, 2012 To 24 DECEMBER-2014

Uab Sues Raja Restaurants ltd European Indian Restaurants Chain in Europe Vilnius (Opening Project) As an Indian CONSULTANT MANAGER (9TH MARCH,2011 TO 19th December,2012)

Best western premier (Holiday REGENCY) MORADABAD U.P as a MANAGER (F&B) addl. CHARGE OF ASSTT. GENERAL MANAGER (5TH DECEMBER 2007 TO 2ND MARCH, 2011.)

(Classified five star Hotel WINNER of best hotel of U.P. -2011)

poppadums Indian tandoori Restaurant Cyprus (Europe) Pre –Opening Project 350 cover As an Manager Operation (OPENING) (23RD OCT., 2007 TO 29TH NOVEMBER,2007.)

India tourism Development CORPORATION (India) As a Trainees for hotel Management Worked Experience: Ashok Hotel(5 star), Samrat Hotel, Janpath Hotel, Vigyan BHAWAN (7TH APRIL, 2006 TO 6TH OCT., 2007.)

Kribhco Indo-British Rainfed Farming Project (East) Project of Govt. of India & DFID United Kingdom (London) As an Asstt. Executive (International Guest House) (25TH MARCH, 1990 TO 31ST MARCH, 2006)

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

Master Degree in International Hospitality Administration from I.G.N.O.U. (Perusing).

Diploma in Hotel Management from Ashok Institute of Hotel Management (Unit of India Tourism Development Corporation I.T.D.C.) New Delhi

ISO 22000: 2005 Food Safety Management Implementation & Auditor Course from British Standards Institution, New Delhi.-110020 (unit BSI of London )

IT Skills: Diploma in Software Technology from Ranchi Institute of Computer Education Ranchi

Graduate from Delhi University, Delhi.

(Kumar Rajeev)

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