Manager Sales

Ajainder Kumar Bansal

D-*, New Multan Nagar, Opp. Paschim Vihar New Delhi-110056 ( 011-********,

Mobile: 092********

PERSONAL

Father’s Name : Late Shri S.K. Bansal

Date of Birth : 22nd September, 1964

Weight : 77 kg

Height : 173 cm

E-mail : ****************@**********.***

Marital Status : Married with 2 Children

Languages Known : English, Hindi (Marathi & French)

EDUCATION

v All India Senior School Certificate Examination from N.C.Jindal Public School, Punjabi Bagh, New Delhi-110026, secured 76.75% in Science stream in 1982.

v Diploma in Hotel Management from Institute of Hotel Management Catering & Nutrition, Pusa, New Delhi-110012

1st year 63.35% 1983

2nd year 62.53% 1984

3rd year 63.73% 1985

v During the course of Diploma got to work in prestigious international meets that were organised in India.

Asiad’ 82 1 Month F&B Service (Asian Games Village)

Non-aligned meet 1 Month VVIP Services (Vigyan Bhawan)

Taj Place 1 Month Banquets

Qutab Hotel 1 Month F&B Service

Claridges 15 Days Indian Kitchen

Superflame 15 Days Live demonstration on Super Chef

EXPERIENCE

v Joined U.P. Hotels Ltd.,Asstt. Manager Trainee

1st June, 1985 to 16th Sept. 1986

Hotel Clarks Shiraz, Agra. After my training in the various departments of the Hotel. Managed the only roof top restaurant, Mughal Room famous for the Chinese, Continental and Mughlai dishes having 84 covers and Mughal Bar with 25 covers.

*Achievement- created record by training to sell most wines in a month-32 bottles. Recovery per cover was increased by 21% during my tenure.

17th Sept., 1986 to July, 1987

Hotel Clarks Avadh, Lucknow

Asstt. Manager (F&B)

Was assigned to work on project (Economy Hotels) along with the Managing Director of U.P.Hotels.

As an Asstt. Manager (F&B), I was managing the Gulfam COFFEE SHOP&BAR with 67 covers, ROOM SERVICE-catering 24 hrs. to 94 rooms of the hotel, KABAB CORNER and FLIGHT CATERING (Lucknow-Bombay Flight).

*Achievement- created record in Coffee Shop for maximum F&B sales in a month-9.60 lakh by holding weekly food festivals. Created efficient Room Service delivery by timing the procedures & bringing uniformity from ordering to delivering process leading to 17.8% increase in F&B sales in Room Service.

v Hotel Marina (Connaught Place), New Delhi

Sr. Asst. Manager (F&B)

Aug. 1987 to Oct. 1988

Reporting to the Executive Manager and the Managing Directors of the Hotel. Was accountable for the training and uplifting the staff morale in order to increase the outlet sales at the Coffee Shop, Room Service, Restaurant, Bar and Banquets. Was also given the additional charges of helping the Executive Manager in the General Administration of the hotel.

*Achievement- created F&B procedures and process for ordering to delivery in the entire F&B outlets by keeping in mind the time limit for services. F&B control department was re-structured which led to decrease in the pilferage & wastage of F&B material also there was great increase of 27% in F&B sales compared to 1986-1987 in the corresponding months.

v Hotel Sofitel Surya (New Friends Colony), Delhi

Asstt. (Banquets) Manager.

Nov. 1988 to May 1990

Accountable to the Banquets Manager and Director (Operations). Sales visits to Corporates / MNC’s / Institutions helped in establishing Network & Networth.

*Achievement- created History & Milestone with the banquet team by hitting 1 CRORE business in Banquets for 1st time since inception. There was 40% increase in Day- conference business & 22% increase in Residential Conference business.

v Mehak Restaurant, Delhi –

Operated in partnership from May, 1990 to July, 1994

*Achievement- Application of knowledge and wisdom acquired in job gave tremendous boost to confidence leading to establishing additional catering unit B.B.Caterers.

v B.B.Caterers, Delhi

December 1990 to Oct 2004

Established our own catering unit and successfully executed the major businesses of MICE at FICCI, DSIDC Business Centre, T.B. Association of Delhi, Delton Hall, Hospitals (Batra, Vimhans), Banks (Syndicate, Bank of Baroda, Canara, Union State Bank of India, Citi Bank Govt. Ministries & Institutions, Private organisations.

*Achievement- catered to His Excellency: Sh. R.Venkatraman, Sh. Giani Zail Singh, Sh. Atal Behari Vajpayee, Sh. Chandershekhar, Sh. Manmohan Singh, Sh. Sitaramji… and many more luminaries. Using my hotel industry exposure, skills & experience we could do excellent growing business around 13% to 18% growth every year.

v Academicians Bureau Publications Pvt. Ltd, New Delhi

Public Relations Manager & Senior Correspondent

April 2003

Conducted-personnel interviews of different Entrepreneurs, Exporters, Managing Directors, Industrialist, Presidents of Industrial Associations for their monthly magazines "Business Sphere". To name some Simla Chemicals (Simco) Kailash Ribbon, SKN- Bentex, Dalmias, Diamond Exports, J.D Exports, Natraj, Omaxe, Hardwyn, Lumax, Luxor, MDH, Satnam Overseas, High Polymers Labs, etc.

Wonderful experience of building a great personnel and professional relationship due to my networking skills with entire industrial community in Delhi/NCR

*Achievement-Cover Story creates maximum revenues for any magazine and in my small stint I could capture 7 Cover Stories each with revenue of 2.5 lakhs. Executed “Business Sphere Awards” for 20 top industrialists in their respective field at PHD chamber of Commerce in June 2003 with Sh Madan Lal Khurana as Chief Guest.

v Forte Grand, New Delhi

Sales & Marketing Manager

November 2003

The Food and Beverage Complex operating a Restaurant, Pub and Banquets at Chanakya Puri. The position involved presentation and generation of business by building a deep relationship with the Corporate, Pharmaceuticals, Travel Agents, Exporters, Industrialist, CEO's of MNC, Embassies, Traders etc.

*Achievement- Helped in launching of “ Garam Masala ” Indian Restaurant & in 90 days of association created revenue worth 42.5 lakhs as a single man sales army for Banquets & Restaurant. As an individual was instrumental in arrangement of gift hampers, gift vouchers and prizes from the different corporate houses for the New Year Eve and Valentine’s Day celebrated in my tenure.

vHotel Conclave, New Delhi

General Manager

March 2004

Took control of the hotel with vision to market its 28 rooms, 3 Banquet halls and also to monitor the training of the entire staff and upkeep of the total property. Brand image of the property as a Corporate Conference Centre was my decision which resulted in residential conferences.

*Achievement- created systems in ROOM DIVISION- Reservations & Front Office. Policies related to Retention Charges, House Limits, Scanty Baggage’s, Discount to Corporate, CVGR contracts, Advance Letting Charts were incorporated leading to prevention in Revenue loss & subsequent increase in ARR. F&B DIVISION- Time bound ordering-delivery procedures, Night Audits of KOT’s & Checks, leading to minimizing of pilferages and wastages. HOUSEKEEPING DIVISION- regular discrepancy report, time bound cleaning of rooms approx 14/16 rooms by each attendant, check–list maintained by supervisors, laundry control, grievances resolution, spot checking created lot of high quality clean & hygienic environment in the rooms as well as public area. Various other licenses like Fire, M.C.D were coordinated. Turnover increased by 17.5% compared with last year same months. Realization of revenue was better, credits decreased due to constant follow-ups; guest appreciated the timely, clean & hygienic services.

vMother’s Pride School, New Delhi

Chief Business Manager

July 2004

Took control of the entire play schools business division. Streamlined entire business teams at all the centers-by structuring, training and laying down the SYSTEMS in Admission Cycle-the step by step procedures and formats that should be followed by the teams for effective admissions.

*Achievement- Results beyond expectations in admissions especially in “Religious Time” treated as LEAN period for business. Franchising of school to areas of Delhi/NCR initiated. Organised the various events like Baby Shows, Parenting Tips by Doctors, Dada-Dadi and many more celebrations to create positive brand impact leading to increased footfalls and admissions. Launched APEX & GOLDEN admission formats.

vL.B.I.I.H.M., an Institute of Hotel Management, Delhi

Principal

December 2004

The Institute is incorporated in 2002 and provides B.Sc. Degree in Hotel Management from Rajasthan University. It also specializes in Post Graduate Diploma in Hotel Management.& A.H.L.A. Certification courses.

*Achievement- Massive jump in revenue as entire batch of Hotel Management College in Dehradun shifted to LBIIHM in Jan-2005 [ midsession] after students came to know about my credentials and industry background. Monitoring the admissions, the Faculty (part-time as well as full-time), build network with hotels like Taj, Hyatt’s, Le-Meridien, Intercontinental, Holiday Inn in order to have the best of training in ODC’s and placement for the students. Accountable for overall operations, administration and maintenance of the institute.

vFrankfinn Institute Of Airhostess Training

Faculty- Hospitality / Basic English / Personality Development/ Content

Writer / National Delivery Enhancer & Trainer

July 2005

Involved in modification of the hospitality modules as a senior member of the organization by involving the other sectors of Aviation, Travel, Personality Development, Grooming, English, First-Aid, Interviewing Skills and Swimming to create the student into a product which would be easily acceptable & adaptable in the industry.

*Achievement- With EDEXCEL CERTIFICATE of U.K. imparted training to fellow colleagues in delivering of the modules, assignments, conduct reviews and feedback to students enabling each faculty as quality service provider.

Development of modules for 3 Year Hotel Management College planned in future. Since 3 years involved with business teams to support them in making presentations at various schools and colleges to create brand awareness. Conducted corporate trainings at different levels for banks, schools, institutions. In 2011 tie up with ICM, U.K. DIPLOMA trained the trainers for ICM deliver methodology.

Students have shifted their focus from Aviation to Hotel jobs, about 70-80% of my conducted batches have joined in F.O. / F&B service departments.

Managing & planning the entire training in Delhi/NCR though Training Coordinators.

Since 22nd April 2013 I am involved in preparing the course content for Newly Launched Education through FRANKFINN COLLEGE B.A[3year course]& M.B.A[2year course] degree given by Mahatma Gandhi University.

Since 26th March 2014- I was involved in planning, conducting and doing the presentations in mega seminars at Mumbai, Pune, Bangalore, Delhi for 12th / Graduate 1Y,2Y,3Y students to take admission into our different Diplomas/ Post Graduate Diplomas / B.A / M.B.A programmes.

Since 4th April 2014- I am now involved in back to back Sales Training as Global Sales Trainer for the Pan India Faculties / Training-Placement Coordinators / Centre Heads / Accountants of different levels / Asst & Regional Heads Training / Regional& Territory Head Sales at our Delhi Head Office to increase the Admissions by increasing the conversions from the enquires at the respective centres, proper follow up on MIS for timely strategy planning leading to targeted results.

vCATERMAN Cuisine Concepts Pvt Ltd, Delhi

General Manager Corporate (Operations & Admin)

July 2014 to date

The COMPANY has 5 leading Restaurants, Out Door Catering and has propelled into a force taking care of F&B requirements of MNC’s, Universities, Day Boarding Schools, Boarding Schools, Industries in Delhi, Noida, Gurgaon, Daruhera, Alwar, Rewari and steaming ahead in pan India. The company alone has employees of 900 strength in F&B Service / Production.

*Achievements in TERMS OF REFORMS for wider long term Vision consulting to C.E.O

My association with them has been crucial to put in place SYSTEMS for Quality, Hygiene, and Safety leading to sustained growth in Profitability.

Put in place Audited Vendors, who have quality reputation in delivering varied type of ingredients in terms of groceries, vegetables, fruits, dairy and animal products. Nutritional effect along with aroma, freshness, colour & taste is focused.

Timely Cyclic Menus in conjunction with unit Manager / Chef’s with variety of Chinese, Continental, Gujarati, South Indian, Italian, Mexican & North Indian with balanced nutritional impact are created for prior approval from the admin team of Schools, Universities and industries.

Quality & Hygiene- to promote them systematically signage’s depicting Hand wash procedure / 5 sink method cleaning / Preparation of raw & cooked food separately / What not to wear / masks / caps / gloves / uniform / gumboots in wet area / Hourly Hand Washing and usage of chlorine for washing of fresh vegetables, fruits & table sterilization.

Frequent Internal Audits- on Licenses/Certificates, Refrigeration, Storage-FIFO, Weighing machines, Check list interval timed procedures on Pest Control, Gas leakage checks, Pot wash, Dish wash, Kitchen cleaning, Walk-in –Fridge temp, Wastage mgt, Inventory on Kitchen / Service equipment have been put into action.

Spot checks have led to improvement in delivery quality though still lot is left to be done

Filing & Procurement of FSSAI license for units, Contract of Labour license has been achieved by focused follow up with support of HR Manager and Asst Mgr Compliance.

Designed the CLIENT EVALUATION FORMAT to know where we stand in eyes of our clients.

Monitoring COMPANY Website development.

TRAINING- “ ON THE JOB” & “ OFF THE JOB” on daily basis on procedures of cooking and serving- induction/pest control/ smoking-chewing of tobacco effects/ touching/firefighting/kitchen equipment’s/storage/ guest handling/ etc. etc at all huge units as regularly trained manpower rains profit in kind and money.

CATERTIMES- the 4 page quarterly magazine for internal relationship development was designed for quarterly circulation with 1st edition on 1st Aug 2014

GAMES & EVENTS- for locations where staff stays aloof from the hustle &

bustle of the city, so that the life remains interesting and sustains interest in life

and job.

SALES- identifying new schools/universities/industries to Market and increase the revenue to 50 cr in 2016-2017, better control on Gas, Employee salary, Grocery, Veg & Dairy, Oil to reach optimum Food Cost.

SPECIAL THEME BADGES / POSTERS / FESTIVALS- every month its done to create a momentum in the team for a mission in all the units simultaneously

OTHER INTERESTS

Meeting and Building High Trust Relationship with different profile individuals that have come across in my life.

Fond of swimming, playing cricket & table tennis and reading all new happenings in these sports.

Reading self-development books like “Magic of Thinking Big”, “Skill with people”, “Personality Plus”, “One Minute Manager”, “Questions are the Answers” to name few.

Attending Leadership seminars where International as well as National achievers share guidelines of their Failure leading to Success.

Learned the application of Internet, Microsoft-Word, Excel, PowerPoint.

Attended Nutrition Training programmes as the Healthcare Industry is in danger, disease like Diabetes / Hypertension / Thyroid / Loss of Hairs / Cracking of skin / Cancer are becoming very prominent in India. With Doctors conducted various workshops on Fundamentals of Health and Wealth to bring awareness in area of Nutrition, held Bone Density Mineral / Fat Analysis / General Health check up camps in Delhi / NCR area for the common citizen.

Conducted training sessions on “setting targets and action to achieve” for Doctors, Chartered Accountants, Lawyers, Directors, Engineers, Businessmen, Teachers & other professionals

Additional activities for personal happiness Holding Bone camps, Nukkad Natak based on common threats in society, Blood donation Camps, Nutrition classes for the masses. Supporting accidental cases on road, Fire conditions- burning cars etc, Managing & supporting traffic cops at red lights in case of jams.

(AJAINDER KUMAR BANSAL)

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