Asena Fern

**** ************* ***** **** *** McLean, VA 22102 703-***-****

ac3fyi@r.postjobfree.com

QUALIFICATIONS SUMMARY:

I have experience in supporting programs including support with program management and logistics, training and instructional systems design, and office management and administrative support of JMA as well as the Federal Aviation Administration management personnel. Some of my recent efforts include Management Analyst functions at the FAA Command Center and Headquarters where I supported various program managers. Most recently, I supported the FAA Decision Support Systems Group Manager for AJM-22, where I worked with extensively with clients at all levels to collect data for critical reports to help to design new business processes that increased overall efficiency and profitability.

Clearance: Public Trust

Work Experience

JMA Solutions – Acting Management Analyst August 2017-Present

• Support Federal Aviation Administration contract at client site as acting Management Analyst.

• Responsible for the monitoring of compliance to corporate and regulatory policies.

• Communicate regularly with program staff to ensure accuracy of all AJM-22 program-related information in any report, briefing, agenda, proposals,

• Assist with any AJM-22 program requests and approvals.

• Aid in the hiring, training and promotion of AJM-22 team members, including revising position descriptions and promotional criteria.

• Establish reporting system to monitor, track, and report contract costs and progress.

• Execute program status reports with cost estimations and budget tracking for AJM-22 program.

• Collaborate on creation of end-of-year reports for AJM-22.

• Help with various revenue producing and cost saving projects through “Capitol Supply”.

• Analyze business processes by consulting with departmental personnel to document current work processes and identify improvement opportunities and identify alternative solutions.

• Resolved critical issues and completed assigned tasks in deadline driven, fast paced environment.

JMA Solutions – Receptionist August 2016-Present

• Took the lead role in revising the Front Desk Handbook in order to help on-board new associates more efficiently and effectively.

• Overhauled recordkeeping systems from manual to computer-based, creating a user-friendly and systematic information management system and reducing data-retrieval time.

• Maintain monthly reports and expense report to track budget and reimbursement for travel.

• Assist HR with recruiting, interviews, on-boarding, terminations, transit benefits, health benefits, and training.

• Assist Accounting with payroll, audits, invoices, deposits, vendor payments and issuing/canceling Company Credit Cards.

• Maintain office inventory and strategically identified, developed, and executed cost-saving projects that resulted in monthly savings.

• Conduct budget reviews of newly awarded contracts to ensure that spending was in alignment with company guidelines.

• Aid in drafting and developing proposal content for contracts.

• Support 3 contracting officers, 7 project managers, and over 30 projects.

• Ensure that all paperwork, terms, steps, and procedures are in order so that contract is completed with absolute accuracy and integrity.

• Process contract modifications and update the records.

• Maintain JMA SharePoint site to ensure all documents are current and supplement any new forms.

• Plan and execute logistics of employee activities, including philanthropy, holiday, appreciation, and cultural events for a 175 person workforce.

• Maintain and update executive calendar schedules.

• Organize and schedule conferences and teleconferences and create/distribute agenda as needed.

• Coordinate and book travel accommodations including flight, hotel, and any further transportation.

• Utilize, MS Office, Outlook, Excel, and SharePoint.

• Responsible to ensure daily compliance with all security regulations for a secure facility.

• 6 Sigma White Belt Certified

Hollister Co. – Store Manager August 2015 – August 2016

• Propelled multiple stores to positive in sales and customer satisfaction district-wide while simultaneously lowering shrink and staff turnover to all-time lows successfully in both startup and turnaround management roles.

• Acquired comprehensive background leading all aspects of operational responsibilities (merchandising, sales, customer service, inventory, personnel and payroll management) reinforced by extensive retail management training.

• Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals.

• Recruited, interviewed, hired, developed, evaluated, coached and counseled employees effectively staffing store and improving productivity.

• Maintained proper inventory by proficient ordering of seasonal and vendor products, and ensured accurate counts in each department.

• Preserved expenses below budget due to controlled use of payroll hours and followed policies per company standards.

• Frequently and accurately documented individual Management and Associate performance, administering Action Plans to develop individual skills and promote growth.

• Created weekly work schedule including task hours, cross training, vacations, sick leave, PTO and overtime of employees.

• Ensured Management and Associates were trained on Customer Service and selling skills, Company Policies and Operations and product knowledge.

• Consistently ensured Payroll expectations were compliant and deadlines were met with 100% accuracy and compliance in cash and inventory levels.

• Worked in a team environment involving customers and employees to continually improve business ethics.

• Recognized security risks and implementation of loss prevention procedures.

• Submitted weekly operational and performance reports monitoring store goal achievement to district manager.

• Independently made sound business decisions that were responsible, accountable, justifiable, defensible and in accordance with company policies to improve and enhance the quality and efficiency of the store

Hollister Co. – Sales Associate June 2011 – August 2015

• Processed cash and credit sales transactions, to include adjusting for sale and discount prices and returned merchandise.

• Conducted stock inventories and requisitioned new stock.

• Aided customers in locating and selecting desired merchandise.

• Ticketed, arranged and displayed merchandise to promote sales.

• Inventoried and inspected new shipments and processed merchandise into stockroom.

• Maintained knowledge of current sales and promotions.

Private Tutor August 2009 – June 2013

• Prepared students for challenges and demands of everyday life.

• Developed weekly lesson plans and learning activities based on skill level of student.

•Instructed lessons in reading, writing, math, and English development.

• Facilitated students’ achievements to create competent and independent individuals by developing life skills.

• Demonstrated and modeled desired behaviors with conductive to learning and to develop positive interpersonal, communication, and teamwork skills.

• Corrected undesired behaviors with on the spot correction and positive reinforcement.

Education

Virginia Commonwealth University May 2015

Bachelor of Science, Interdisciplinary Science

Associations:

Student Government Association; VCU Health Sciences Academy; Turkish Student Association; Circle K International

Volunteer

Secretary, Washington Turkish Women Association (WTWA) – Non-profit organization September 2013 – Present

• Prepare and distribute letters of correspondence to WTWA board and general members, and institutions requesting support.

• Prepare PowerPoint presentations for fundraising activities.

• Assist the Treasurer in documenting donations and writing fund raiser budget reposts.

• Support the President and Vice President in preparing the monthly meeting agenda.

• Type board meeting minutes and upload them to the WTWA website.

• Helped the Vice President write a standard operating procedure, revise the WTWA by laws, and implement Robert’s Rules of Order for monthly meetings.

Knowledge, Skills, Abilities

• Proficient with Microsoft Office, Word, Excel, PowerPoint, and Access pivot tables

• Efficient with Microsoft Outlook, SharePoint.

• Intermediate knowledge of HTML.

• Able to type an average of 60 words per minute.

• Possess necessary leadership skills in order to lead and be part of a team.

• Strong written and oral communications skills.

• Foreign Languages:

o Turkish: fluent in speaking; intermediate reading and writing.

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