Daniel Alberto Villegas

**** ** *** ***** 786-***-****

Miami, FL 33185 ac3fy9@r.postjobfree.com

OBJECTIVE To obtain full time employment as an Environmental Lab Technician.

EXPERIENCE

05/03-present

Cashier Lead-

CGI Federal

The Miami Passport Agency, Miami, FL

Hold a secret security clearance since 2007. Re-clearance due in 2017

Process passport fees for passport specialist, passport agents, and courier companies

Able to identify fraudulent currency

Balance register in a timely manner throughout the day

Manage counter workflow and route applications accordingly

Resolve complex fee issues when out of balance

Clear understanding of the passport process, managing its workflow and assuring applications are prepared to move through the process accurately

Work closely with management when conducting audits and internal controls procedures

Acting cashier supervisor as needed

Point of contact for all cashier related questions

Train and mentor incoming cashiers and processing staff in all processing duties

Manage all bounced check applications, contacting applicants, drafting and sending them letters requesting fees

Process passport applications throughout Mail Open, Quality Control, Bookprint, Will Call and Prism

Trained as the Fraud Department assistant to manage clerical needs for the fraud prevention managers

Multiple top production awards received for Mail Open, Quality Control and Bookprint

08/99- 05/03

Lead Sorter-

United Parcel Service

Manage package preparation and sort according to destination

Work closely with drivers and customer service assuring the packages have been set for delivery in a timely manner

Staff multiple sections of the package delivery process as needed

Manage employees on the different sorting lines assuring all sections were staffed to meet daily demand

Train all incoming employees on sorting process

AWARDS

Recognition of Contribution to the Miami Passport Agency (multiple)

Mail Open Production Award (multiple)

Book Print and Quality Control Production Awards (multiple)

Special Recognition Award in Cashier (multiple)

EDUCATION

University of Phoenix

Bachelor in Environmental Science, 3.11 GPA

August 2015

SKILLS

Office software: Microsoft Word, Excel, PowerPoint, Access, Outlook and Adobe Acrobat

Software: TDIS, PRISM, PLOTS, 1833

Language: Superior written and spoken English and Spanish

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