POONAM A. BHATKAR

***, ******* *****, ********* *****, Kalyan (W) - 421 301

Contact: 704-***-****, Email: ac3foj@r.postjobfree.com

Performance driven professional with excellent leadership and team handling skills, seeking a challenging middle managerial assignment preferably in Operations Management

Profile at a glance

A top performing professional with over 7 years of experience in Operations Management, Client Servicing, Team Management

Recognized by peers/superiors for always exceeding organizational objectives; proficient in developing efficient teams that excel.

Extensive experience in managing operations, combining strong leadership skills, expert process knowledge and multitasking capabilities to positively contribute to organizational growth.

Ability to communicate at all levels & functions effectively whether individually or as a team.

Demonstrated ability to effectively plan, coordinate & meet deadlines.

Self-driven, able to prioritize tasks and implement changes smoothly.

Key result Areas

Client Servicing

Operations Management

Data Analysis

Team Management

Training & Mentoring

Analytical Skills

Work Experience

Multi-Plast Polymer Pvt. Ltd. Dec 2016 – Jul 2017

Sr. Marketing & Sales Coordinator

Currently managing a team of 6 team members (Marketing, BD & Back Office)

Overseeing the sales and marketing operations, thereby achieving increased sales growth.

Driving sales efforts involving effective promotional activities, product awareness with high potential clients for growth and profitability.

Maintaining MIS and rendering the same to all the levels of management whenever required.

Monitoring back office work (dispatches, payments, client coordination etc.)

Perkins Voice and Vision India Mar 2014 – Nov 2016

Office Assistant (Part Time)

• Petty Cash

• Letter Drafting

• Management of Trainings

• Admin & Office Management

What’s On India Media Pvt. Ltd. Nov 2009 – Feb 2014

Manager – EPG Delivery (Client Servicing)

Reporting to VP - EPG Technology & Head - Distribution.

Due to excellent performance was promoted from the designation of Asst. Manager to Manager and handling team of 5 people involved in managing Indian clients, and performing operational job. Meeting national clients and international clients for EPG Operation discussions.

Managing diverse operational levels, efficiently interacting with clients, ensuring superior performance with minimal error rates and augment business for the organization.

Updating accurate data in database through Application.

Ensuring that quality of response to client issues is as per set standards; conducting process reviews to enable strict adherence to process parameters and systems.

Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.

What’s On India Media Pvt. Ltd. May 2007 – Mar 2009

Assistant Manager – EPG Production (Operations)

Quality Checking & Assurance of data before updating systems.

Handling team of 8 data entry operators.

Checking CSV files (Data) done by team. Clearing team’s queries.

Follow Up with Communication desk for FPC’s.

Updating accurate database in Application.

Sending updated data to various clients on daily basis.

Searching Data on Internet.

Concept Jewellery (India) Pvt. Ltd. May 2004– Dec 2006

Operation Assistant,

Implemented Manufacturing & Retailing Projects namely Profit & Retailj.

Prepared Consignment/Memo - Issue & Returns, Credit Sales Note.

Updated Sales & Sales Returns in software.

Maintained all detail reports of Issue, Returns, Sales & Sales Returns in MS-EXCEL.

Manage the security and availability of data services and maintain these information systems.

Update the Database and took regular Backups.

Update Sales & sales return reports in RetailJ software.

Education

Diploma (1+2 yrs) in Computer Applications, 2003-2004

My Computers, Kalyan

Higher Secondary School Certificate [H.S.C] Mumbai Board, 2000 - 2001

Institute: Birla College, Kalyan

Secondary School Certificate [S.S.C] Mumbai Board, 1998-1999

Institute: Cpt. R. M. Oak High School, Kalyan

Personal Details

Date of birth : 8th Dec., 1983

Languages known: English, Marathi, Hindi.

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