Waddah Nasher

Call: 636-***-****

Email: ac3fng@r.postjobfree.com

Address: **** ******** ***., ****** ****** Park MI 48230

Qualification Summary

Business Consultant with over (10) years of experience in application development life cycle management and methodologies.

Recognized for the ability to build and maintain excellent client relationships.

Strong analytical and leadership skills. Solution oriented with constant contribution to improve productivity and efficiency.

Capable of building and maintaining interpersonal relations in order to bridge the relationship between the business and IT groups.

Part of two successful end-to-end AMDOCS-based system implementations where was recognized as a Subject Matter Expert in Finance - Account Receivable (AR), Collection, and Billing with proven experience in driving solutions to business and technical problems including impact assessments and detailed programming design.

Hands-on experience includes developing, testing, and implementing multiple business functions to improve business efficiency and productivity. Functions include:

oCOBOL/Pro C/Scripts on UNIX,

oWeb Based Configuration on Ubersmith billing system, and

oData Query Extract and SQL script on Asset Backed Security system (ASP.NET)

Multiple project functional roles; Solution Architect; Technical Analyst; Acting Project Manager; Business Analyst; and Business Analyst Lead engaged in multiple industries telecom, banking, and automotive.

Proven capabilities in developing and managing business functional requirements, in addition to performing quality assurance to the business requirements to minimize the gap between the business functional requirements and system functional capabilities.

Experience working in both Agile and waterfall development environments.

Motivated and self-starter who exceeds expectations and dedicated to ethical practice.

Selective Professional Experience

Solution Architect/ Technical Analyst – SME in Finance/Billing/AR/Collections

Systems Technology Group, Inc. 3/2015 - Present

Client: Ford Motor Company – Allen Park, MI 3/2015 - Present

Sr. Business Analyst

Project’s Business Purpose:

Schedule Analysis Control (SAC) project is part of Ford’s Global Order to Delivery (GOTD) Program. The objective of this application is to provide a global view of supply and demand data to the planning analysts so they can effectively communicate constraints and enable decision making. The SAC tool being used to deliver business value is Kinaxis-RapidResponse cloud system.

Responsibilities:

Performed an agile Business Analyst role which involved defining, elaborating, and delivering the business requirements to the business stakeholders.

Demonstrated the high level solution to the stakeholders and provided business clarifications then worked with the IT group to successfully execute the solution.

Managed communications with the Application Maintenance Team (AM) which is responsible for maintaining the production SAC environment, and facilitated walkthroughs of new business functionalities, process diagrams, and problem solving issues to bring the team to consensus.

Performed quality assurance to multiple SAC tool functions that focused on the Supply (Parts) and Demand (Global Order Bank) constraints analysis to ensure appropriate delivery of the business need.

Proposed and helped implement business process flow improvements to manage the team’s Software Maintenance Work Process.

Managed and monitored team members activities for multiple team objectives to ensure that the business requirements are prioritize, correctly interpreted and successfully implemented.

Digital Technology Solutions LLC 10/2013 – 3/2015

Client: Ally Bank – Detroit, MI 10/2013 – 3/2015

Lead Business Analyst

Project’s Business Purpose:

The project undertook the merger of all Ally’s North American securitization system into a single instance of Lewtan’s Asset Backed Security system (ABS).

The end result is the decommissioning of four (4) legacy securitization instances: Retail, Lease, Secured Facility and Wholesale.

Responsibilities:

Trained and mentored team members and business users on multiple ABS functions that include: Pool Selection, Business Intelligent Reports, and Collateral Management.

Designed and implemented numerous Data Query Extract script reports in ABS system to ensure data integrity and parity with production reports.

Designed and developed SQL scripts in ABS system to meet the client’s business need and to make Pool securitization data more comprehensible.

Managed and quality assured the Pool Selection module in ABS by documenting defects and following up on resolutions.

Proposed and implemented business process flow improvements and usability enhancements to the ABS business users.

Conducted multiple training sessions on ABS with business users and analysts.

Delegated tasks to the BA team members to help them grow and become comfortable taking on added ABS technical and configuration responsibilities.

Drive and challenge Business and IT leadership on their assumptions of how they will successfully execute their plans.

Advanced Technology Group LLC 4/2006 – 10/2013

Client: InterCall – Atlanta, GA 10/2010 - 9/2013

Sr. Business Consultant

Project’s Business Purpose:

The aim of this project was to replace InterCall’s billing mediation platform/Usage Management System (UMS).

Responsibilities:

In the first six months, assigned four projects at once with cross functional responsibilities of project management, business analysis, and technical analysis. The purpose of these projects was to enhance InterCall’s existing Customer Care System, as well as their new InterCall Customer Relationship Management (CRM) System. These initiatives were completed successfully within defined scope and budget resulting in addressing the business needs to organize, automate, and synchronize the major business processes of the four projects.

Created Detailed Functional Design for multiple products and services provided by InterCall. These design documents helped standardize and specify the business processes and data components needed to flow usage through mediation to billing and subsequent reporting processes.

Client: SprintNextel 9/2009 – 10/2010

& 9/2006 – 11/2008

Technical Analyst/ Sr. Business Consultant

Project’s Business Purpose:

The goal of this project was to support and improve the concept of a liaison role between Sprint’s business departments / IT and Amdocs development teams. This concept of "system utilization team" has to decrease the time-to-market by helping the business / IT to improve a quality of concepts and requirements/use cases, and providing alternative approaches for better utilization of existing system's capabilities.

Responsibilities:

Analysis of the business & functional requirements for customizations of vendor/Amdocs billing systems (Ensemble/Enabler & CRM for post-paid, prepaid and wholesale customer base).

Performed quality assurance to the business requirements in order to minimize the gap between the business functional requirements and system functional capabilities.

Evaluated vendor’s solution and HLE (high level estimation).

Facilitated walkthroughs of the business requirements, effort estimates, and the impact assessment between the business and IT groups in order to empower the business funding, approach approval/disapproval, and solution decisions.

Recommended alternative solutions in order to utilize existing functionality, minimize the effort of new development, or improve the quality of the IT solution.

Represented the SU team at the concept level meetings to identify IT impacted projects and provide a high level development effort estimate.

Proactively pursued process alignment between the vendor and in house IT development cycle, this resulted in lower operational cost and improved solution assessment.

Proposed and engaged in minimizing the IT development life cycle, in order to effectively and efficiently manage the Business and IT deliverables.

Helped finalize release scope and reported to senior management project/release status and day-to-day activities and issues.

Client: US Cellular – Bensenville, IL 11/2008 – 8/2009

Sr. Technical Business Analyst

Responsibilities:

Co-coordinated with the team to assemble and analyze current/future diagrams, implementation, reporting, and non-functional requirements to ensure smooth transition from business ideas to IT implementation.

Requirement gathering and partially project managing the Obfuscation project which intended to bring U.S. Cellular organization closer to full compliance with Payment Card Industry (PCI) DSS requirements.

Trusted with confidential projects, with responsibility to define project scope, assumptions, risks, and gather both business and IT requirements.

Evaluated business requirements to determine system feasibility.

Provided business knowledge and technical expertise to ensure a successful and timely project implementation.

Client: Rogers Communications – Toronto, Ontario 04/2006 – 09/2006

Sr. Business Analyst

Project’s Business Purpose: Analyzed current system functionality for strategic billing system enhancements.

Responsibilities:

Participated in gathering requirements from IT and business users.

Participated in designing an innovative solution to the business requirements.

Hudson Highland Group, Inc. 08/2005 – 04/2006

Client: CenturyTel – Monroe, LA

Account Receivable/Collection Team Leader

Project’s Business Purpose: Improved the quality of the payment process application in the Ensemble system for the client.

Responsibilities:

Participated in performance improvement solutions to the end-of-day process.

Managed and improved the mass adjustment process for the client’s business need.

Conducted knowledge transfer classes for FOCUS (Ensemble’s reporting language).

Delegated numerous tasks to new AR team members and mentored them to accomplish their tasks successfully.

Amdocs, Inc. – St. Louis, MO 06/2000 – 08/2005

Senior Subject Matter Expert in Finance - Account Receivable (AR), Collection, and Billing

Project’s Business Purpose: Provided solutions for business and technical problems including impact assessments and detailed programming design for CenturyTel, Dex media, and AT&T-Yellow pages.

Responsibilities:

Designed and developed numerous accounting reports for the client to make financial data more comprehensible.

Developed, tested, and implemented the Late Fee, Dispute, and Partial Write-Off functions in COBOL/Pro C/Scripts on UNIX for the client which improved collection productivity.

Proposed and implemented technical solutions/performance improvements for numerous batch jobs to reduce process time and improve quality.

Provided 24/7 direct client support to QA and System test during version releases and implementation.

Skill Summary

Applications: MS Office Professional, Microsoft Project, Merant Dimensions, SQL*Plus, TOAD, TestDirector, Amdocs Ensemble System, CSS Yellow Pages, and an excellent understanding of Clarify CRM, Enabler, and MetraNet System, Lewtan’s Asset Backed Security System, Kinaxis-RapidResponse System, a good understanding of SAP Crystal reports

Operating Systems: UNIX and a good understanding of Mainframe

Programming Languages: COBOL, C++, C, Shell Scripts, SQL, FOCUS, Oracle, Visual C++, a good understanding of C#, JAVA and ASP.NET

Version control system: Subversion

Certified in both AMDOCS-Ensemble and MetraTech-MetraNet Billing System.

Education

Master of Science (MS), Computer Resources and Information Management (Webster University – St Louis, Missouri)

Bachelor of Science, Business Computer Information System (University of North Texas – Denton, Texas)

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