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Customer Service Management

Location:
Glenolden, PA
Posted:
November 21, 2017

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Resume:

Kelvin Roberts

Secane, PA *****

ac3fjt@r.postjobfree.com - 215-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Key Carrier

TJ Maxx - Statesville, NC - August 2012 to November 2013 Kelvin Roberts

914 South Avenue● Secane, Pa 19018 ● 215-***-**** ● ac3fjt@r.postjobfree.com Accounting and Customer Service Professional

Education

Benedict College - Bachelor of Science in Business Administration (Finance Concentration)- Columbia, SC Key Skills

Office Management Report & Document Preparation Records Management Sales Practices Spreadsheet Creations Policies & Procedures Manuals Client Notes Database Management Vendor Negotiation Software: People Soft, Freight Payable, Excel, Quickbooks, Accrual, G/L Coding, SAP, EDI, AS400, and Oracle

Experience

TJ Maxx, Statesville, NC Backroom Coordinator – Supervisor

• Supervised 4 direct report employees and up to 8 other department employees.

• Ensures merchandise processing functions are completed properly and in a timely manner

• Works closely with a team of Associates to ensure backroom cleanliness and ready to flow goods each day

• Sets example and ensures associates provide prompt, courteous and knowledgeable customer service

• Trains, oversees and provides feedback to Associates.

• Works with Store Management to assess needs, provide recognition to Associates and to ensure a safe working environment

Contract Employment, Winston-Salem, NC Customer Service 2010 to 2012

• Provided clerical and accounting services on intermittent basis to independent individuals

• Performed general laborer services such as moving furniture, lawn care, etc. Ajilon Finance- Greensboro, NC Accounts Receivables Representative 2009 to 2009

• Answered incoming calls and responded to customer request via mail, voicemail, email and fax

• Processed customers accounts receivable, reconciliation, collection and discrepancies

• Utilized strong analytical skills and knowledge of accounting practices

• Maintained complete and accurate documentation within the A/R systems and PBG work flow tools Landmark Aviation, Winston-Salem, NC Accountant Assistant A/P Supervisor 2006 to 2008

• Created and posted journal entries to reconcile G/L accounts periodically as well as during Month-End

• Maintained positive relations with aircraft owners and charter customer to ensure maximum profitability

• Supervised 4 full time employees and 2 temporary employees in accounts payables

• Received and reviewed purchase orders, checked request and all other documentation for compliance

• Coded, verified and electronically entered accounts payable data into ledgers

• Tracked account activity and checked discrepancies regarding payments and performed collections

• Performed account analysis and set appropriated payment schedules, processed voids from start to finish Ajilon Finance- Avery Dennison, Greensboro, NC Credit Analyst 2005 to 2006

• Analyzed customer credit worthiness, interpreted information and determined extension of credit

• Interpreted and analyzed Dun & Bradstreet report s for creditworthiness of applicant

• Account Analysis, Financial Analysis and Chargeback up to 700 active accounts up to $750,000 Other Experience

Teen Challenge Public Relations 2003 to 2004

Academy Collection Agency Collections Supervisor/ Collector 2001 to 2003 Shift Manager

Hardee's Restaurants - Statesville, NC - May 2012 to August 2012 Contract Employee

Tax Preparer - Winston-Salem, NC - January 2010 to March 2012 A/R Representative

Ajilon Finance - Winston-Salem, NC - September 2009 to December 2009 A/P Supervisor

Landmark Aviation - Winston-Salem, NC - March 2006 to June 2008 EDUCATION

Benedict College - Columbia, SC

2000

SKILLS

ACCOUNTING



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