Customer Service Sales
Resume:
Heather Potter
*****************@*****.***
Cell: 505-***-****
Objective
To work for a challenging company that offers professional development and growth potential.
Professional Profile
Effective verbal and written communication, highly developed organization skills. Strong ability to multi-task, very detail oriented and great flexibility to get the job done. Experience in customer service and active listening insures customers will be provided with quality assistance. Proven integrity and sound judgment when making decisions in multiple situations. Strong critical thinking and problem solving experience.
Education
Sixty hours of college credit Aug 1997 - Dec 1998
Technical Vocational Institute, Albuquerque, New Mexico
* Required 101 classes for a liberal arts degree
High School Diploma May 1997
Eldorado High School, Albuquerque, New Mexico
* Albuquerque Public School requirements
Experience
Business Office Director / Human Resources March 2015 to present
The Village at Alameda
8810 Horizon Blvd Ne
Albuquerque, NM 87113
*Responsible for all new hire and termination paperwork. Including drug testing, finger prints, license check, electronic I-9 and background checks.
*Monitor billing and collection. Analyzes collections on a monthly basis. Assess level of bad debt, reviews vans recommends write-offs. Adheres to proper accounting procedures to achieve accurate and timely closing for month end.
*Ensures all required records are maintained and submitted, as appropriate, in accurate and timely manner and in compliance with federal and state regulations.
*Answer phones and direct callers to the right person.
*Customer service, provides tours to the community for prospective move-ins.
HR / AP / Payroll Director 2011 to December 12, 2014.
St John Healthcare and Rehabilitation
2216 Lester Dr Ne
Albuquerque, NM 87112
*Responsible for all new hire and termination paperwork. Including drug testing, finger prints, license check, electronic I-9 and background checks.
*Responsible for all un-employment claims, workman comp claims and the storage of employee files.
*Responsible for the receiving and paying of all facility invoices. Balancing of the company credit card and maintaining the company budget.
*Responsible for making sure all proper documentation has been turned in and processed for payroll in a timely manner, including miss punches, paid time off forms and salary sheet. Manually calculating all shift differentials for nursing staff.
*Cover receptionist desk when needed. Receive payments for monthly operations from residents and family members, help residents make phone calls, give tours of facility to visitors, answer multi line phone and direct calls to the responsible party and sort out mail.
Pricing Coordinator July 1999 – 2001
Assistant Office Manager 2001 – 2011
Harbor Freight Tools, Albuquerque, NM
* Responsible for counting and balancing out all cashier drawers
* Answer multiple phone lines to solve customer and corporate problems
* Created accounts for new or returning customers
* Trained and aided fellow employees as required
* Responsible for the daily deposit and sales paperwork
* Responsible for cleaning and merchandising the isles
* Responsible for making sure the customer receive their "rain check" merchandise
* Provide excellent customer service on a very busy sales floor
Related Skills
Computer Skills
* Proficient in Microsoft Word and Excel, Firefox, Red Hat, Snow Leopard, Lion, and Linux
* Basic knowledge of Power Point
* Proficient with ten key pad
Office Skills
* Organizational and filing skills
* Answering multiple phone lines promptly and properly
Contact this candidate