Professional Summary

Skills

Work History

A M. L

**** ********** ******, ********, ** 21075 • Home: 570-***-**** • Cell: 570-***-**** • ac3fhc@r.postjobfree.com I am a mature, responsible, reliable and enthusiastic person with excellent interpersonal skills. I am currently attending college with Penn State World Campus for Psychology, with intentions to become a Clinical Psychologist in the future. I work well under pressure and maintain a positive attitude when interacting with demanding clients. I enjoy going above and beyond while working because I am a perfectionist. I learn quickly and am dedicated to providing the best work I can by taking pride in my work. I consider myself incredibly professional and articulate. My level of dedication allows me to be successful in each new experience or opportunity I undertake. Detail-oriented

Exceptional organizational skills

Active listener

Cheerful and engaged

MS Windows proficient

Quick learner

Medical terminology knowledge

Professional phone etiquette

Articulate and well-spoken

Works well under pressure

Excellent communication skills

Customer service-oriented

Flexible

Excellent planner and coordinator

Work well with others

Nanny/House Manager, 02/2015 to 10/2017

Kristen Davanzo – Elkridge, Maryland

Worked with parents to develop and implement discipline programs to promote positive behavior. Identified warning signs of emotional and developmental problems in children. Safely transported children to and from activities and medical appointments. Organized activities that enhanced children's physical, emotional and social well-being. Established and maintained a safe play environment for the children. Promoted language development skills through reading and storytelling. Managed household staff while parents were away.

Helped develop the family's schedule to maintain household order. Communicated with parents about daily activities and behaviors. Nanny/House Manager, 08/2013 to 08/2015

Shira Kilcoyne – Silver Spring, Maryland

Care for three children, ages 5, 8, and 10 years old. Carry out daily activities to meet the children's physical and emotional needs. Prepare and serve meals/snacks.

Provide assistance with homework, including extra tutoring when necessary. Schedule and coordinate children's activities.

Create educational (fun) games, crafts, outings, and activities for children. Educate children in ways to effectively communicate during conflict. Assist with laundry and housekeeping duties.

Attend school functions.

Provide overnight care when necessary.

Transport children to extracurricular activities.

Care for children when ill and accompany them to doctors appointments. Nanny, 06/2014 to 12/2015

Liz Brabender – Fulton, Maryland

Cared for two children, aged 3 years old and 6 months old, as their mother worked from home. Prepared and served meals for children.

Oversaw playtime.

Helped create a schedule for children to follow as developmental milestones changed. Took children on walks and outings.

Assisted in potty training.

Prepared formulas and changed diapers of infants.

Administered medication when necessary.

Read to the children.

Administration, Retail, Tech Support, 09/2009 to 08/2012 Best Buy – Muncy, PA

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Answered customer telephone calls promptly and in an appropriate manner. Communicated clear expectations and goals to each team member. Worked with the management team to implement the proper division of responsibilities. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Collected/counted register drawers, prepared deposit, addressed drawer inconsistencies, and prepared drawers for following day.

Attended Harvest leadership course and trainings.

Education

Additional Information

References

Currently attending: Psychology,

Penn State World Campus - PA

Currently in the process of obtaining a BA in Psychology, with intentions of attending a graduate school program when I am done.

One of the greatest decisions I have made in my life was to becoming a Crisis Counselor for Crisis Text Line. This is a volunteer opportunity I take part in. It has taught me a lot about the importance of helping others and has allowed me to learn a lot about myself. Helping to save people from crisis has enabled me to understand how to effectively communicate with others during highly stressful times. I can see how being a crisis counselor is going to assist me professionally in many different ways and the positive impact it is having on my life.

Kristin Davanzo- phone number: 484-***-****

email: ac3fhc@r.postjobfree.com

Lynn Owens- phone number: 410-***-****

email: ac3fhc@r.postjobfree.com