**** **** ****** **

Washington, DC *****

202-***-****

ac3fgm@r.postjobfree.com

CAREN WEST

CAREER SUMMARY Efficient, detail oriented and well organized program support professional with 15+ years of experience providing effective managerial, operational and accounting support, travel and meeting coordination, information research, document editing/preparation, reviewing, compiling and tracking of data and file management. All noted experience has enabled me to successfully obtain multiple performance based promotions within a large research consulting firm and will further enable me to positively contribute to the success of any organization.

SKILLS & ABILITIES Accounts payable Meeting/training coordination

Budget oversight Resume review and interviewing

Calendar management Staff training and evaluation

Data analysis Technical writing

Database management Time and expense processing

Document preparation/editing Travel management EXPERIENCE EXECUTIVE ASSISTANT

ICF International Contractor for U.S. Department of Energy 12/2015 – Present As the Executive Assistant to the Deputy Assistant Secretary (DAS), I serve as an integral part of the front office operations team. I provide a high level of logistical, project support and administrative assistance and perform a full range of operational functions to include:

Collaborating with administrative staff across departments to ensure coordination, planning, execution and support of a wide range of diverse engagements, meetings and travel to support very demanding schedules.

Coordinating DAS’s calendar via Microsoft Outlook to include internal and external program engagements, program reviews, conferences, speaking invitations and official social functions.

Prioritizing events and engagements to avoid conflicts in DAS’s demanding and busy calendar to ensure that daily calendar is executable.

Reviewing all scheduling requests and invitations to determine DAS’s acceptance or declination.

Lead weekly calendar review meetings with support staff to present DAS’s schedule for upcoming meetings, engagements and travel.

Ensuring that DAS is fully prepared prior to each meeting/event by engaging with key stakeholders to obtain advance information and prepare detailed information packets.

Establishing, maintaining and researching information and logistics to be provided as background in advance of engagements, meetings, travel and major milestones.

Serving as the program office liaison for handling incoming and outgoing correspondence.

Reviewing, managing and tracking documents submitted for DAS’s signature.

Coordinating and arranging transportation and lodging for local and international travel

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Managing expense reimbursement process for DAS and senior level staff. RESEARCH ASSISTANT

ICF International Contractor for U.S. Department of Housing and Urban Development 10/2011 – 12/2015 As a Research Assistant, I contributed to the successful completion of seven consecutive annual Quality Control Studies that focused on Improper Payments and Research. As part of the data quality staff, I was responsible for providing technical and administrative support to tasks associated with preparing for and conducting field data collection. My responsibilities included, but were not limited to:

Completion of administrative tasks associated with hiring field staff, including maintaining a database, conducting resume reviews, candidate interviews and tracking applicant data.

Management of field staff training logistics which included coordinating printing of training materials, overseeing ordering, packing and shipping of training materials and organizing training site set up.

Presentation of various study content related to practices and procedures during annual field staff training.

Evaluation of field staff trainees by conducting written and oral assessments during two week training sessions to determine trainee suitability.

Evaluation of field staff performance using pre determined scoring guidelines and tools to determine suitability for future work.

Reviewing and processing time and expense reports for field staff.

Management and supervision of support staff to ensure that administrative needs of study are effectively and efficiently managed.

Design and update systems for communications among staff to facilitate the efficient flow of information and program activities.

Processing incoming field data/documents to ensure quality and accuracy of work performed by field staff.

Resolution of data discrepancies uncovered during in depth review of incoming field data to ensure accurate data for analysis.

Development and preparation of written reports, training materials and other deliverables.

Conducting researching, assembling and analyzing data to prepare reports and documents.

Management of accounts payable process for all study/department expenses to include invoice review and approval, resolution of billing discrepancies, and check request preparation.

Management of survey facility to include case file storage logistics, paper flow processes and file management to ensure the security and integrity of confidential documentation/information.

PROGRAM ASSISTANT

ICF International Contractor for U.S. Department of Housing and Urban Development 06/2008 – 10/2011 As a Program Assistant, I contributed to the efficiency and success of the day to day operations of the program. I provided support on a variety of administrative functions essential to the daily operations, direction and efficiency of the program. My responsibilities included, but were not limited to:

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Management of paper and electronic filing systems for records, correspondence and other program related documents.

Management of office supply inventory and processing supply orders.

Management of office equipment i.e., fax machines, copiers/printers and phone systems.

Processed incoming field data using barcode receipting system.

Data entry using SharePoint, Excel and Access databases.

Created, edited and formatted routine correspondence.

Managed incoming calls from field staff and study participants, provided study related information and routed calls to appropriate program staff.

Management of mass mailing process for study related documents and information.

Management of office calendar related to scheduling of meetings, conferences and social engagements.

Scheduled and organized web based meetings using Skype, Adobe Connect and WebEx. OFFICE ADMINISTRATOR

The Community Partnership for the Prevention of Homelessness 05/2004 – 05/2007 As the Office Administrator, I played a key role in the effective management and compliance of purchasing, accounting, IT and overall administrative requirements of the organization. I managed the activities and performance outcomes of the office administration staff to ensure that the administrative needs of the organization were met. My responsibilities included, but were not limited to:

Processing purchase requisitions and overseeing office supply inventory.

Coordinating with IT vendors on all office equipment.

Managing contract and price negotiations with office vendors and service providers.

Managing onboarding process for new hires.

Overseeing HR related tasks for all support staff, including interviewing, hiring, training and performance management.

Management and supervision of support staff.

Delegation of administrative tasks to ensure efficiency of office operations.

Development and implementation of office operation procedures.

Management of accounts payable invoicing and vendor payment disbursements.

Management of annual office budget for office overhead expenses.

Reviewing and processing time and expense for support staff.

Coordinating annual office events including researching locations, booking vendors and organizing event set up.

ACCOMPLISHMENTS Effectively managed team of four administrative support personnel.

Successfully managed training logistics for five annual three week field staff trainings of 65 new hires.

Earned two “Employee of the Year Awards” and three performance based spot bonuses over the course of an 8 year tenure. EDUCATION HOWARD DILWORTH WOODSON SHS, WASHINGTON DC

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