**** ******* **** *** 816-***-****

Cumming, GA **028 ac3ff9@r.postjobfree.com

Program & Project Management

Performance-Driven Project/Program Manager responsible for managing and executing all work requested. Experienced in leading and mentoring teams of up to 8 Project Managers located in the United States, India and Costa Rica in support of all project work initiated by the client or created internally. Strong experience in both Infrastructure Environments and Applications Development. Maintain a successful record of planning, developing and delivering information technology (IT) program and project based solutions across several industries. Participate in, recommend and develop process improvement initiatives to improve speed to market, repeatability and consistency. Manage resource work levels. Maintain project document repository. Contribute to and participate in client governance meetings. Assist in preparing technology roadmap presentations. Participate in PMO project proposal reviews and approvals (green team and red team reviews) for scope, budget and schedule. Interact with technical subject matter experts to create Work Breakdown Structure (WBS) for MS Project planning and performance of project related work.

Experienced with configuration management responsibilities as CM specialist within a CMMI level 3 certified organization. Regularly facilitate weekly client facing meetings to report program status and progress, manage risks/issues and action items. In a Program Management role, responsible for the oversight of an average of 35 active projects at any given time. Work with 3rd party vendors in support of project work efforts. Oversight of all change management and SLA activities related to project and program work.

Strengths: Self-motivated; skilled at multi-tasking; Client-oriented; proven leadership/management skills (ability to motivate resources to reach desired objectives); strong technical aptitude; skilled at problem identification/resolution; positive attitude; excellent communication skills; achievement-oriented; works well independently or in a team environment; highly responsible; dependable.

Areas of expertise: IT Management; Program/Project Management; Continuous Process Improvement; Client Relationships; Change Management; Stakeholder Management; Configuration Management; Requirements Gathering; MS Project Scheduling; Risk/Issue Management; Team Leadership; Performance Evaluations; Motivation and Mentoring.

PROFESSIONAL EXPERIENCE

Optomi, LLC (2016 - Present)

Responsible for serving as a Project Manager for assigned Optomi client accounts

Project Manager - Large Scope Fiserv (2016 - Present)

oPerform project management activities including scheduling, risk/issue management, effort management and resource allocation for assigned projects within the Digital Solutions Group/Biller Solutions.

BillMatrix Next (BMXNext) Formerly Convenience Pay, Data Center migration project – Working with resources from Biller Solutions and Enterprise Technology group (ETG) to migrate BMXNext Production and Disaster Recovery environments from HPE hosted data centers to Fiserv hosted data centers. Create several new environments for BMXNext such as Cert, Cert2, Prod2, Performance Lab, BTAT2 etc.

As part of Data Center migration, manage the PCI security compliance requirement of upgrading the Prod, DR, CERT and BTAT2 environments from SHA1 Certificates to SHA2 Certificates.

TFS agile environment upgrade to VSTS project – Migrate Microsoft Team Foundation Server to Visual Studio Team Services – Cloud development tool.

BillMatrix Next Microsoft Solution Assessment project – Assist with Microsoft assessment of the BMXNext product.

Hewlett-Packard Company (2006 - 2016) Now Hewlett Packard Enterprise

Responsible for serving as a Project/Program Manager for assigned Hewlett-Packard client accounts

Project/Program Manager Infrastructure/ITO Development Ahold USA (Foodservice industry 2011- 2016)

oOversee project management activities including key contributions to proposals, earned value tracking, scheduling, risk/issue mgmt. and resource allocation for 8 PMs and over 40 technical team members. Client datacenter consists of over 1700 servers in the environment. The Hosting tower generates $25M in services revenue per year.

oAcknowledged on several occasions for personal contributions and performance by receiving corporate and client recognition for project and program management successes.

oRefreshed between 300 and 500 servers in 2013, 2014, 2015 and 2016. Oversight of an average of 35 active projects at any given time and consistently maintained a minimum 97% green project status.

oCreated and implemented process improvement initiatives for server refreshes and change management as well as establishing processes for critical client work needing accelerated build methods.

oSuccessful completion of Oracle Retail Program - 1yr 4mo - Managed all 17 projects in the program which consisted of migration of legacy, stand-alone applications and environments. Completed all on time and within budget.

oGreenville Data Center Network Refresh - 2yrs. 35 team members. Teams in US, India and the Netherlands. Project consisted of the migration of all datacenter servers and the mainframe server to the new network backbone which required extensive coordination and approval of outage periods by many client stakeholders. Recognized by the client for a job well done and by ITO leader (“HP Americas ITO T&T/PPM Wall of Fame” on 2/1/2013) approx. $1,300,000.00 budget.

oServer Refresh program activities to include physical to physical, Wintel physical to virtual and AIX to Linux physical and virtual conversions. Project budget in 2013 and 2014 and 2015 was over $1,500,000.00 per year.

oManage Oracle and MS SQL application and server upgrades and consolidations on virtual servers to reduce client costs.

Project Manager ITO and application development Black & Veatch (Energy Industry 2010-2011)

oAutoCAD 2010 Global Corporate Upgrade project which included the deployment of 12 software products replacing 36,459 installs throughout the worldwide organization and post deployment cleanup of older software versions - 10mo, approx. $500,000.00 budget

oDeltek systems upgrade project. upgrade to Deltek Performance Management (DPM) 8.4 implementation of a non-production environment to support development and testing – 3mo

oEnterprise Deployment GIS system project including set up of backend servers in Tulsa data center and supporting users in several US locations as well as the UK - 5mo

oLessons Learned Community SharePoint software development project designed to capture construction project lessons learned – 5mo

Team Lead, Configuration Management (CM) Specialist, Services Information Developer Black & Veatch (Energy Industry 2006-2010)

oTeam lead for custom application development projects on a major worldwide energy industry account. Resources managed were based in India and the USA. Projects managed were targeted to multiple divisions such as Water, Energy, Federal and Corporate in a worldwide environment including USA, Europe and Asia Pacific.

oAs CM specialist, designed the Software Development Lifecycle workflow diagram outlining the process from application development work request through turn over to production. Acted as CM SME for all software development activities on the account. Responsible for reviewing and approving all CM documentation created for account software projects.

Corporate Manager of Design Dev. and KC Mfg./Engineering, QualServ Corp. Kansas City, MO (2004-2006) Responsible for the management a 12 person engineering department. Managed hiring, training, mentoring, evaluation and termination of direct reports. Provided training and mentoring of technical team, project managers and sales team. Create software automation tools for cad and systems integration using C++, AutoCAD and Autodesk Inventor. Troubleshoot and resolve construction issues in the manufacturing plant during stainless steel assembly. Utilize constraint theory to improve process flow from design through completed product. Establishing corporate cad standards and providing computer aided design (CAD) support when needed. Develop, refine and maintain standard operating procedures for the engineering department. Responsible for establishing and maintaining CAD standards.

Specified, purchased and implemented new laser nesting software which produced less material waste and saved operator time. Estimated annual savings of over $500,000.

Created C++ software application to link AutoCAD shop drawings with Oracle primary business system to generate automatic Bills of material on CAD drawings.

Software Developer/President, AMBrown Incorporated, Lake Worth, FL (2003 – 2004)

Providing consulting services, needs analysis, hardware and software solutions to companies.

Partial Client list:

Stainless Inc., Deerfield Beach, FL

oInstall and configure desktop Cad Software, PC troubleshooting

Franke Inc., Laverne, TN

oWrite Visual Basic Application to export database info from engineering drawings and import into Cyco Meridian document management system, Modify C++ application which reads and writes to Excel spreadsheets, Create custom data extraction program for FileNet document management system.

Duke Manufacturing, St. Louis, MO

oCreated a web based C# data entry application with a SQL server backend used for compiling information such as specs, testing, modifications and document management for new product development (Duke NPD) in a manufacturing environment.

Lashellda Maintenance, Lynbrook, NY

oMove 10 user computer network to new office and install new cat 5 cabling.

oInstall and configure new 5 user QuickBooks accounting system, ongoing computer support.

QualServ corp., Deerfield Beach, FL

oNetwork and CAD troubleshooting and support.

MA Salon, Lake Worth, FL

oInstalled and configured new local area network, Installed and configured point of sale (POS) system.

General Electric, Melbourne, FL

oProvided needs analysis to power systems division to assist in automation efforts.

Software Developer/Cadd Manager - Stainless Incorporated, Deerfield Beach, Florida (1990-2003)

Manage software development projects related to the automation of the stainless steel and millwork shops in Florida and Michigan. Management of the corporate wide area network between Florida and Michigan. Create custom software programs and enhancements to automate and improve work effort for the in-house and sales team resources. Provide on-site and remote training and mentoring for corporate technical and sales resources.

Software Developer, CAD Manager/Network Manager (1997-2003)

oC++ programming to provide sales automation tools and Primary Business System interfaces such as product configurators, kitchen and dining room drawing layout automation, develop software apps to link primary business ERP system to drawing bills of material (BOM)

oProject lead for sales automation. (Automate the process from Sales to Manufacturing.)

Cadd Manager/Network Manager (1993-1997)

oInstalled configured and maintained the company’s local and wide area network between Deerfield Beach, Florida and Holland, Michigan millwork shop.

oManage, configure and support all corporate computer aided design systems.

Cadd Manager (1993-2003)

oResponsible for the management of the company’s CAD systems supporting 30+ technical resources and sales team.

Cad Operator (Drafter IV) (1990-1993)

oCreate equipment floor plans and shop drawings of restaurant kitchen and dining room furniture.

Field Supervisor, CADD Operator – VAM Corporation, Coral Springs, Florida (1985-1990)

Field inspector/supervisor for all construction work. Responsible for ensuring proper field construction practices. Manage the schedule for all field inspectors. Responsible for the design and drafting of all structural plans and specifications for single family home communities, shopping centers, country clubs, midrise building communities. Work and coordination with architects, builders, project managers and site superintendents.

Design and inspection work included but not limited to: The Glen Eagles Country Club, Huntington Lakes, Cypress Bend community, Cross Keys Village, Balsam Residence, Bobby Rubino’s Restaurant, Marketplace Square, Ft. Lauderdale Jet Center Terminal Building, and West Boca Medical Center.

Maintenance Mechanic – Florida Atlantic University, Boca Raton, Florida (1984-1985)

Responsible for electrical and mechanical repairs in on campus and off campus buildings.

Avionics Mechanic - U.S. Army 35K10, 35K20 (1980-1984)

Trouble shooting, regular maintenance and repair of aviation electronic equipment on United States Army helicopters. Responsibilities included work on UH1H (HUEY), OH58 and UH60 (Blackhawk).

Ft. Campbell, Kentucky 101st Airborne (Air Assault) (1983-1984)

oAvionics shop supervisor, Promoted to SP 5 on May 1, 1984

Stuttgart Army Airfield, Stuttgart, W. Germany (1981-1983)

oFirst duty station. Promoted four times, with a final rank of SP 4. Promoted to Avionics Shop Supervisor managing a team of 4 mechanics.

EDUCATION

B.S. in I.T. Management (In Progress)

Park University

Parkville, MO

Honor Graduate Diploma – Aviation Electronics Mechanic (1981)

United States Army

Ft. Gordon, GA

PROFESSIONAL DEVELOPMENT

Hewlett-Packard Project Management, Program Management

Hewlett-Packard Project Management, Effective schedule Management

Hewlett-Packard Project Management, Leading Project Teams

Hewlett-Packard Microsoft Project 2013 Tips and Tricks

Hewlett-Packard Dealing with Difficult Conversations in the Workplace

Hewlett-Packard the 7 Habits for Managers

Hewlett-Packard Advanced Reporting and Management Tools in Project 2010

Hewlett-Packard PMP Acceleration Program AMS Wave 2

Autodesk Inventor 9 - CADD Centers of Florida

Cyco Automanager Meridian (Document Mgmt.) 2.1 Training - Cyco corporate office, Atlanta, Ga.

Architectural Desktop R2 – CADD Centers of Florida

Windows Architecture for Developers – Productivity Point Boca Raton, Florida

Mastering Microsoft Access Programming – Productivity Point Ft. Lauderdale, Florida

Fundamentals of Programming MFC Library App’s – Productivity Point Ft. Lauderdale, Florida

C Programming Fundamentals – Florida Atlantic University, Boca Raton, Florida

Novell Netware 4 C.N.A. course – Ft. Lauderdale, Florida

PROFESSIONAL AFFILIATIONS

Hewlett-Packard Americas PPM FY15 Mentoring Program (February 2015 – April 2016)

Project Management Institute (PMI) Member (2012 – 2013)

Autodesk Developer Network Member (1999-2003, 2004-2010)

AWARDS and Certifications

Project Management Professional (PMP) Certification (2012 – Present)

M.C.S.D. Microsoft Certified Solution Developer (MCSD) Certification (1998)

M.C.P. Microsoft Certified Professional (MCP) Certification (1998)

C.N.A. Certified Novell Administrator (CNA) Certification (1996)

Army Commendation Medal for duties performed while assigned to 101st. Airborne 158th. Aviation Battalion (1984)

Good Conduct Medal for exemplary conduct (1980 – 1983)

TECHNICAL KNOWLEDGE

MS Office Suite, MS Project, MS PowerPoint, SDLC, ITO, Project Management tools and processes, C++ Software Development, Excel Macros, Oracle, SQL and MS Access Database, Document/Configuration Management, Applications development, COTS application deployments; ITO Datacenters, AutoCAD 2.1 through 2010, Autodesk Inventor, SolidWorks

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