Thiane Samb, MPA

ac3ff2@r.postjobfree.com

917-***-****

Health Care Operations, Strategic Planning, Quality Assurane, Compliance Analysis

AREAS OF EXCELLENCE

Reviewing, Analyzing & Improving Revenue Cycle Processes

Maximizing Reimbursement & Revenue

Workflow Process Improvement / Documentation Audits

Training Physicians on Coding & Documentation

Expert in Managerial Communication

Developing Benchmarks & Report Cards

Creating Training Manuals / Conducting Workshops

Social Service Expertise

PROFESSIONAL EXPERIENCE

Harlem United

Patient Office Assistant

April 2016– Present

Welcome patients and visitors in person or on the telephone; answering or referring inquiries and getting proper information for future access and for patient’s clarification of vacant health care units and room dispatch.

Ensures the availability of treatment information by filing and retrieving patient records and maintains patient accounts to obtain record and update personal and financial information.

Recording and collecting patient charges; controlled credit extended to patients and filed, collected, and expedited third-party claims.

Maintains the business office inventory and equipment and checked the stock daily to determine inventory level for needed supplies.

Performs the replenishment of stocks and adjusted the supply chain to place and expedited orders for supplies, to verify the receipt and associated documents.

Proceeds to the daily scheduling of equipment for service and repairs.

Assist patients in distress by responding to emergencies situations and participated in mock training for the preparation of disastrous situations and various threats.

Protect patients' rights to maintain and protect confidentiality of personal and financial information.

Maintains operations by following policies and procedures; reporting needed changes.

Contributes to team effort by accomplishing related duties as needed.

Acted as an eligibility specialist agent to access qualifications of applying for various government programs that offer financial aid in various sectors in the health care industry.

Worked with Medicare or Medicaid, disability claims, and other government sponsored programs.

Reviewed applications for various aid programs and ensured that applicants are eligible.

Verified the information provided and cleared all applications for processing.

Medical Call Center Representative

January 2017-Present

Scheduled appointments for patients and answered telephone promptly and in a polite and professional manner.

Obtained and entered accurate demographic information into Demographics (address, telephone number, name of insurance or self-pay status).

Acted as a liaison for the patients and center, directed calls to other departments as needed.

Used sound judgment in handling calls, especially with upset patients and appropriated referred calls to physicians/practice manager/triage nurse.

Skills

Computer: Proficient in Microsoft Office (Excel, Word and PowerPoint)

Language: French, English and conversational Spanish

Education Mercy College, Dobbs Ferry

May 2017

Master of Public Administration (MPA) focus in Health Care Management

May 2015

Bachelor of Science focus in Health Care Services

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