***** *********** ****

Austin, TX *****

516-***-****

ac3feb@r.postjobfree.com

CAROL WAGNER

OBJECTIVE

Goal oriented assistant with over 20 years’ experience. Extensive experience in team development, project management skills and adapting to change.

SKILLS & ABILITIES

Provide administrative support for Senior Level Executives such as Managing Vice President, Senior Vice President and Vice President. Arrange meetings by generating and allocating invitations in addition to reserving meeting rooms, catering, audio/video and other essential services. Plan all travel and offsite meetings, process invoices, travel expenses, onboarding/off boarding, technology issue triage and requests for services. Maintain confidential records. Facilitator for work specific task flow for visiting executives through the organization.

EXPERIENCE

ADMINISTRATIVE ASSISTANT – ENVOLVE PEOPLE CARE

2017 - present

Provide administrative support for Senior VP of Business Operations as well as VP of Network Operations including ancillary staff

Responsible for Faxcom application and converting the documents from .tif file to .pdf file and forward to appropriate departments

Update and create Power Point Presentations

Update and create Org Charts in Power Point

Calendar Management

Travel Arrangements using Engencia application

Expense Reports through Concur

Update and log documents and contracts into Archer and C360

Update SharePoint site

Update Marketing documents in Work Front application

Organize and plan Fun Days and Pot Luck Days for employee team building and morale

Prepare Agendas for high level meetings with VIP’s

Book conference rooms in remote locations for meetings

Provide logistical assistance and coordination for events such as seminars and speaking engagements

ADMINISTRATIVE ASSISTANT – CAPITAL ONE BANK

2007 - 2016

Provide administrative support to Managing Vice President of Compliance as well as ancillary support to the in-house compliance management staff

Supported 6 calendars

Coordinated and plan travel reservations through Global One

Knowledge of People Soft, Workday Systems

Prepared and submit expense reports through People Soft/Global One application

Reconciled credit card statements

Prepared and submitted invoices for payment through Global One application

Scheduled and planned events, training programs and team building activities such as Fun Days

Prepared and submit meeting agendas

Submitted and followed up to completion, IT issues and troubleshooting issues for staff

Manage and organize department move, acting as liaison between the business unit and CRE, while ensuring all equipment and printers are mapped, using online move management system.

Implements onboarding of exempt and non-exempt employees

Responsible for all procurement needs

Responsible for conference room and conference call schedules through online reservation system

Maintained and update dewy decimal file system

ADMINISTRATIVE ASSISTANT – DOAR LITIGATION CONSULTANTS

2004 – 2007

Provided high level administrative support to executives and consulting staff across multiple offices on a 24/7 basis

Utilized Westlaw, Pacer and other internet tools to perform docket searches and online research on judges, attorneys and venues for active pending matters

Entered and updated information on client leads, opportunities and sales into Microsoft Client Relationship Manager (CRM)

Entered and updated information on client leads, opportunities and sales into Microsoft Client Relationship Manager (CRM)

Created and updated sales proposals and marketing materials

Provided onsite support for jury research events, including greeting of research participants and development of mock juror profiles

Extensive calendar management

Reserved facilities and procured equipment for client meetings and internal firm events

Coordinated online and multimedia support for internal and external meetings by utilizing collaborative tools such as WebEx, Meeting Place Express and Conference America

Arranged travel accommodations and logistical needs for client meetings and conferences

Scheduled staff interviews and tracked candidate progress

Monitored consulting and support staff using Triumph time tracking database

Generated and tracked purchase requests

Responsible for expense report submissions

Monitored supply inventory and researched new product and software acquisitions

Ensured firm files were in compliance with the firms record management program and records retention guidelines

Served as member of the DOAR awards committee and member of the DOAR mentoring program.

EDUCATION

GRACE DODGE HIGH SCHOOL

Studied Business Communication

CERTIFICATES

Professional Administrative Assistant Certification (PAC)

Programs put in Place:

Initiated and facilitated Weight Watcher’s at Work program for onsite employees

Created Mentoring Program for New York Capital One Administrative Assistants

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